You have the right to cancel the contract within 14 working days, beginning with the day after the item is delivered. This applies to all of our products except those made, modified or personalised to your specification. We may accept returns after the 14 day period under certain circumstances subject to a restocking fee.
To return goods, please contact the customer care team on 0151 650 2138 or email [email protected] We will send you a returns request form to complete for allocation of a returns number. Goods returned under your statutory right are at your cost.
The goods returned must not have been installed, used or modified in any way and must be returned together with any lamps or parts that were included in your order.
We will meet the cost of return for carriage on all faulty goods as long as the goods returned conform to the relevant regulations. We are not liable for any costs incurred for the installation or removal of any fitting supplied, or any other financial loss howsoever caused. We recommend that you do not book your electrician until you have received, checked and are happy with your purchase.
Refunds Policy
Universal Lighting Services Ltd will refund within 14 days any sum that has been debited from the customer’s credit card or by any other payment method, for any goods that are unavailable for whatever reason or returned in accordance with our Returns Policy.
Damages
In the unlikely event that a product arrives and the packaging appears damaged in any way, it is important that you sign for the delivery as unchecked or damaged. Once you have taken delivery and signed for your purchase it belongs to you and any risk has passed over. It is important that you check your delivery as soon as possible and in any case within 48 hours, even if you do not intend to have it installed for some time. Any damage or shortages in your delivery must be reported to us within 48 hours otherwise your claim may be rejected.
All damages or shortages will be corrected to your satisfaction as soon as possible with either a replacement part or complete fitting at no cost to you.
Please see our Terms & Policies page for full conditions.
