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- Case Study -

How McFarland Clinic is Avoiding Transcription Bottlenecks

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VoiceOver PRO Replaces Transcription, Sets McFarland Up for Long-Term Efficiency and Cost Savings


 

The Challenges


Concern over reliability/availability of transcription and resultant bottlenecks in report creation. “We had our own transcriptionist that we employed in our department, but she was the last one, so that left us pretty vulnerable,” says Dr. Jamie Weydert, a pathologist at McFarland Clinic. “We could be left without coverage and we just can't have that. Instead of trying to parcel together a team of standby transcriptionists, we felt strongly that it would be much easier, much simpler, and much cheaper in the long run to have a voice recognition solution. That's why we pursued voice recognition with Voicebrook and VoiceOver PRO.” With PRO, McFarland is moving from 100% transcription to 100% front-end capture, report creation via speech recognition, and structured content.

Complicating matters is that McFarland will migrate to a new LIS in late 2020. That’s a lot of change in a short period of time. McFarland chose to implement VoiceOver PRO up-front while still operating on Sunquest PowerPath, rather than wait until their new LIS is in place. “We had talked about the timing of going to a voice recognition workflow in regards to our change in LIS, and what we had decided is that we wanted to get to know VoiceOver PRO a little bit before we had to learn a whole new LIS. We wanted to get that tucked away and get our patterns and workflows learned there on PRO, before we have to learn a whole set of new rules when we go to Epic AP Beaker,” says Dr. Weydert.

If that’s not enough to handle, try throwing a pandemic into the mix. Voicebrook’s project manager was on site at McFarland to launch the PRO pilot for a week in March, but was forced to leave due to Covid-19 travel restrictions. The Voicebrook team then carried out a fully-remote implementation for McFarland Clinic.


Over the long-term, VoiceOver PRO will save us money. For a bigger pathology group -- they will for sure save money. If you have a pool of transcriptionists and could replace that with just one voice recognition reporting solution like PRO, I think it would be a no-brainer.
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Dr. Jamie Weydert, Pathologist
McFarland Clinic