CarMax

We had no intentions of buying a car at CarMax. We'd never set foot in one until I went in to get my car appraised for them to purchase. But, upon being helped by Norman, our eyes stared being opened little by little to how different their process and service was from the traditional dealership experience.

We got our appraisal. It was the most competitive we'd gotten anywhere. We looked at various cars, test drove a couple of them, transferred cars from their Orlando location and their Clearwater location (each were ready to test drive within a couple of days), and one of those ended up impressing the hell out of us!

The buying process was ridiculously easy. What would have taken an entire day or more at a traditional dealership, took only 3 hours for us (from arrival and test drive, to driving the new car out of there), including selling them our car, getting a check for the equity cut for us, registration, all of it!

Their company slogan of "the way car buying should be" is NO JOKE. They absolutely live up to that! Every single aspect of the process was ridiculously easy. We received reassurances and straight-forward answers at every step.

Bottom line... we're believers! Next time we're car-buying, This is going to be our first and possibly only stop.

Norman was awesome! Give that man a bonus.

went today to look at a $50,000 car and it was filthy, it had not been washed or debugged, What the fuck carmax?

worst experience. drove across the state to test drive the car, loved the car, said I'll buy it. Since it is an export they said they could t complete the sale, someone from corporate would call. Well, it's three days later and no calls, and have been given the run around for 1.5 hours in the phone.

I'm don't want to deal with a corporation that is too big to do their jobs.

I will never buy another car from Carmax! I bought my second vehicle from them after having a great experience with the first. I bought a 2016 BMX 6 series in 2022. Within two years it needed 17k in repairs, luckily under warranty , now I need another $9700 in repairs. I called Customer relations for assistance after finding out the warranty I thought I had had expired. I express to them i couldnt afford these repairs and make car payments thru Carmax and if there was anything they could help me with. They declined assisting me! Carmax doesnt care about repeat customers!! I've recommend family and friends purchase cara from them which they did! Now I regret even doing business with them!

From first call to actual purchase everything went smoothly. Sean Lacy, our salesman was great . Everything was explained and the offer they made for our trade in was greater than we expected . This is our 4th car thru Car Max

Bought my first car from car max its a 2010 Scion that was listed for 17000 first day of driving the car battery died they couldn't supply me with a replacement a week later both of my rear tires popped they couldn't do anything about it even though I was a week within my 90 day policy they will scam you and make you over pay also their service shop is horrible any issues with your car they will make you wait over a month just to fix your car

This is regarding the service department. I brought my truck in for service a few months ago and could never get through on the phone to check the status. So frustrating.

Today I called to make an appt for an oil change and inspection on some issues I'm having with the truck. Once again I was sent by their annoying virtual operator into voicemail. Tried calling several times and got the same runaround.

No message left. I simply called Elder Ford, spoke with a human and got my appt scheduled for tomorrow. What a concept. Actual customer service. If you want service go anywhere, but CarMax.

Bought my 2018 Subaru Legacy during a thunderstorm so I didn't get a chance to inspect the paint until a few days later. My salesman promised that Carmax would repair a small tear in the drivers seat and instructed me to drop it off for repairs within the next 90 days. Thirteen days later I dropped off the car and pointed out a few small paint issues while only expecting to have the seat fixed. Chris in service was so professional. He asked no questions regarding my paint concerns and he kept me updated through the whole thing, which was really appreciated. He immediately sent my car back to the paint shop where his team did an incredible job with the paint. A day later my seat was professionally repaired as if the tear never existed. I'm very happy with my experience with sales and service and even better I am very happy with my car. I typically do all of my own vehicle maintenance, but if I ever get lazy I'll be returning to Carmax service is Tampa, Florida.

So update on my car. We're now on month 5 of needing a new transmission. Carmax in Tampa on Nebraska has been dishonest, incompetent. Their corporate office is a joke and I provided them a time line and provided detailed notes with all the phone calls I made date and times. I provided that to the BBB and Carmax corporate and they were dishonest in their response to the BBB. So if you are ever going to purchase a car through Carmax DO NOT buy their extended service plan and expect dishonest practices from them. If anyone knows of any attorneys I'm looking for one. They don't even deserve a 1 star review

Fanelli helped me with my car and tried to make sure I get a good price for it. He is very sweet. Give him a raise