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Services Offered
Verified by Business
Car wash
Tunnel wash
Review Highlights
“Highly recommend open after 6 so it is easy to stop there after work!” in 38 reviews
“They give you a dashboard wipe and trash bag with all the washes and with some you also get the air freshener.” in 31 reviews
“The vacuum area can get a bit crowded but there are staffs walking around restricting to 5min during busy hours.” in 30 reviews
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Ask the Community
Q:
Is this safe to use for teslas?
A:
Steering wheel use recommended, just not too heavy on the turning, & for most passengers to be awake for safe n sane operation of our car wash. Thank you!! 🙌🏻🙌🏻👐 🏼
Christopher A.Q:
This is the best car wash to ever go to?
A:
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Overall rating
5 stars
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1 star
- Christian E.Alhambra, CA7533120Dec 18, 20241 check-in
Long line at lunchtime in Irvine, but the service is worth it! The staff went above and beyond to spray and clean the bird mess off my car, which was super appreciated. For $19.99, my car came out spotless, and the unlimited wash package is a great deal. Definitely recommend!
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Emily A.
Dec 19, 2024
Thank you very much for your generous comment and rating, Christian. It’s sincerely a pleasure to serve you, and we’re looking forward to having you back in the future. From our family to yours, thanks again for choosing Fast5Xpress Car Wash Laguna Niguel. - Your Dedicated Fast5Xpress Car Wash Irvine Customer Satisfaction Team
- Dec 2, 2024
Multiple lanes, but gets very crowded at peak times.
This was probably the most crowded we've ever seen for a car wash. The lines took forever and were getting so long that it was getting difficult for cars to get through to the other side of the plaza. They obviously can't do anything about it, but they should definitely have cones or some time of barrier to help organize the lines better.
* Bronze Wash: 8/10 - good and effective
It was also dark when we went yet the lights for vacuuming still didn't go on which made it difficult to vacuum. The machine for members was also not working, but the worker was very helpful and nice.
Will definitely stop by again at a different time.Helpful 3Thanks 1Love this 1Oh no 1Business owner information
Emily A.
Dec 3, 2024
Hi Lauren, thank you for your review! We understand that there is some room for improvement here and our team is already working to have these issues resolved. Thank you! - Your Dedicated Fast5Xpress Car Wash Irvine Customer Satisfaction Team
- Oct 29, 2024
It did an "OK" job cleaning the exterior but it's not a wash I would come back to for the following reasons:
1. The tunnel is too short and quick--it's a quick gas station car wash masquerading as a real car wash.
2. The brushes were worn and not clean.
3. Not enough soap.
4. It ran the car through too quickly.
5. I waited a long time on the weekend because the members have their own separate line and go first into the same tunnel. Picture going out to a bar and waiting on line outside watching everyone with connections for 30 minutes just walk up and go in via a separate line and the bouncer every so often lets folks on your line in.
The self-vacuum stations had adequate suction to clean the inside and there were enough stations that you did not have to wait. After you vacuum you can pull off into the parking lot and detail your car.
There are better car washes for the price in the area.Helpful 5Thanks 2Love this 3Oh no 1Business owner information
Emily A.
Nov 8, 2024
Hi David, thank you for your review! We understand that there is some room for improvement here and our team is already working to have these issues resolved. If there is any way we can improve your visit, please don't hesitate to reach out to on-site management. - Your Dedicated Fast5Xpress Car Wash Irvine Customer Satisfaction Team
- Maki F.Irvine, CA0106Sep 27, 2024Updated review
Visited after 8am on Friday.
When I was done with the car wash, there was a car in front of me waiting to park for the vacuum.
He wouldn't move so I had to honk.
There was nobody to control the traffic or make sure the other drivers leave after 5 minute vacuum time.
The car before me moved but blocked me to park on the edge of the vacuuming side to use at least a vacuum on one side.
There were other cars coming after me and I had to move out of the area.
I had to wipe down my wet car out of the premise.
After I was done, I went back to the payment booth and explained the situation, the guy only told me I could come back to vacuum later.
I don't have time to go back only for the vacuum.
Not satisfied at all.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Emily A.
Oct 2, 2024
Hi Maki, thank you for your feedback. We are disappointed to learn that you did not enjoy your visit to our car wash. Would you be willing to discuss your experience in more detail? We value you as a customer and would like to make things right. Please contact our Fast5Xpress Car Wash Irvine Management Team at (949) 477-9274 or irvinemanagers@fast5xpress.com in order to find a resolution.
Apr 22, 2018Previous reviewI come here regularly and know it is crowded on weekends.
Today, I drove through the wash and came out for vacuum.
No staff was there to assist the customers, all the vacuum spots were used, some cars were waiting...
I waited too and a staff came out finally to help us because the halt caused the washer stop. He lead me to a spot and I started to vacuum.
But it just doesn't suck enough. Tried the one on the other side and the same.
Looked around and seems other customers are taking longer to vacuum for the insufficient suck.
And no staff seen again.
I gave up and drove away.
Need to use my vacuum cleaner at home to clean inside now. Ugh!! - Jun 25, 2024Updated review
Update: 6/21/24
Went back to get a recording of what I meant by saying the car wash did nothing to the right side of my vehicle. See attached video. Good day! I said good day!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Emily A.
Apr 8, 2024
Hi John, we understand the importance of maintaining a high quality car wash experience and strive to uphold that standard. We appreciate your review and feedback, this claim has been duly addressed by Upper Management at Fast5Xpress. We look forward to the opportunity to exceed your expectations upon your next visit. Should you have any further questions please contact Irvine Management Team at 949-477-9274 or irvinemanagers@fast5xpress.com
Apr 2, 2024Previous reviewI normally don't listen to bad reviews, as they're mostly done when someone is having a bad day or maybe the establishment had a bad day of service that day. Everyone is entitled to an off day right? This location was closest to my location at the time. I said "eh I'll try it can't be THAT bad. Oh boy was I mistaken! Due to the time of day, the pictures are a bit hard to see the dirty I'm going to mention.
All rims still have a lot of brake dust
The scrubbers and dryer pad things didn't even touch my vehicle on the right side! Literally about 3 inches away from it
My windows had streaks when it looked clean which just made the dirt more obvious. Like imagine going off-roading and running your fingertips on the glass after. That's how the left side was left. Rather than go back and demand a refund or a redo and get angry at the nice clerk, I re washed my car at home. I'm curious how these people offering 5 star reviews have their cars. Do you wash them every other day?
Only thing that comes to mind when I think of this location is "you did it to yourself, you should have listened to the 1 star people"
Yes I should have. My bad guys - Jul 13, 2024
Mehhh. For me this was a wash that isn't great and not horrible.
Even though the lines are long, it does move quickly but likely there won't be a vacuum spot after your wash. Every time I've been there, the vacuum spots are full.Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Emily A.
Jul 17, 2024
Hi Lani, thank you for your review! We understand that there is some room for improvement here and our team is already working to have these issues resolved. If there is any way we can improve your visit, please don't hesitate to reach out to on-site management. We look forward to seeing you again! - Your Dedicated Fast5Xpress Car Wash Irvine Customer Satisfaction Team
- Dec 3, 2023
This is my favorite car wash place in Irvine (the closest thing you'll get to soapy joes). They have very yummy air freshners like lemon and coconut creme and the workers are all so kind. You pay for the kind of wash you want and then there are designated spots to vacuum after you go through the wash. Do be warned it can get really busy on weekends and when you exit the wash, you won't have a place to vacuum and you can't just stop, you have to keep going and leave without vaccuum. I wish they would create a better system so that vacuuming was guaranteed when you go through the wash (you can't leave and come back just for vacuuming). Other than that, I love the place!
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Emily A.
Dec 5, 2023
Hi Rose, thank you for taking the time to comment! We love hearing positive feedback from our customers and we are even more motivated to provide you with a perfect experience the next time around. Thank you! - Your Dedicated Fast5Xpress Car Wash Irvine Customer Satisfaction Team
- Jayanto I.Irvine, CA072218Aug 28, 2024
Got some scratches on my car's body and not clean enough even with gold package... NOT RECOMMENDED AT ALL
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Emily A.
Sep 24, 2024
Hi Jayanto, thank you for your feedback. We are disappointed to learn that you did not enjoy your visit to our car wash. Would you be willing to discuss your experience in more detail? We value you as a customer and would like to make things right. Please contact our Fast5Xpress Car Wash Irvine Management Team at (949) 477-9274 or irvinemanagers@fast5xpress.com in order to find a resolution.
- Jeffrey H.Irvine, CA16010Sep 29, 2024
I like this this carwash, but I feel like sometimes when it gets busy, they give the wrong wash to cars. I bought a Platinum wash, and after the previous car went in, I saw the display flash on the Gold wash, so I thought it was for the car before me. When my car started to go in, the display flashed again, but stayed at Gold wash, and it was too late for me to say anything to the worker. After I went out the other side, didn't think it was worth the $2 difference to go all the way back around and flag someone about it, especially when they're so busy.....but definitely need a better system to keep track of these things.
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Emily A.
Oct 2, 2024
Hi Jeffrey, thank you for your review! We understand that there is some room for improvement here and our team is already working to have these issues resolved. If there is any way we can improve your visit, please don't hesitate to reach out to on-site management. - Your Dedicated Fast5Xpress Car Wash Irvine Customer Satisfaction Team
- Oct 16, 2023Updated review
I am so happy that they put this in here. I always hate getting my car washed because it takes time waiting. This way you just drive through the tunnel quickly in and out and you can vacuum yourself so it better be a five-star review since I'm doing the cleaning inside and wiping down the outside myself. It's fast and quick and just what I was looking for with my busy schedule. I was reluctant about buying the membership but it's such a great value that I decided to go for it. Now my car gets a weekly bath.
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David J.
Jul 19, 2023
We can’t thank you enough for your five-star rating, Tasja! We're so pleased we'll be seeing you every week. It’s feedback like yours that motivates our team to continue delivering stellar service throughout the Fast5Xpress Car Wash Irvine region. We appreciate your support for our business! -Your Dedicated Fast5Xpress Car Wash Irvine Customer Satisfaction Team
Jul 18, 2023Previous reviewI am so happy that they put this in here. I always hate getting my car washed because it takes time waiting. This way you just drive through the tunnel quickly in and out and you can vacuum yourself so it better be a five-star review since I'm doing the cleaning inside and wiping down the outside myself. It's fast and quick and just what I was looking for with my busy schedule. I was reluctant about buying the membership but it's such a great value that I decided to go for it. Now my car gets a weekly bath.
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