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About the Business
Your nearby Five Guys at 1527 Chestnut St. in Philadelphia is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more. Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away.
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- Melanie M.Philadelphia, PA01834Dec 8, 2024
I was shocked at how good Five Guys was! This was my first time trying Five Guys with my boyfriend and I was definitely blown away by how good it is for a fast food place!
We got a bacon cheeseburger, a little cheeseburger, small fries, and a soda for ~$32. Service was fast and I was definitely feeling the generosity of Five Guys when I opened my paper bag to find the fries spilling out of the bag and heavily loaded burgers!
The store was pretty clean as well and the background music was not too overwhelming. Will be back!Helpful 0Thanks 0Love this 0Oh no 0 - Arlo T.Philadelphia, PAJan 23, 2024
BETTER THAN THE WENDY'S NEAR IT!!!! GO HERE INSTEAD!!!! the fries i had were very good and this location was nice and clean. The tables were also very nice and clean. The service was also good.
Helpful 1Thanks 0Love this 0Oh no 0 - 2010870Apr 5, 2023
Ended up stopping here because we needed a late night bite to eat after traveling all day. All of our orders were completely wrong. The only way that I knew my burger was mine was that my name was on the bag. I'm not a picky eater so I didn't mind too much but pretty much every topping I asked for was not on the burger and I got a bunch of random toppings. The restaurant itself wasn't too clean and so we took our meals to go. I usually love five guys but it just wasn't a good experience here.
Helpful 1Thanks 0Love this 0Oh no 0 - Daryl G.Philadelphia, PA2323Jan 29, 2023
Order through DoorDash they completely messed my order up as if it was done intentionally because for the life of me the order receipt staple to the bad vs the contents of the bag is pure foolery...My fries looked like they came from the bottom of the fryer also didn't not include the extra scoop matter if fact my order of fries fit right in the cup which is unheard of with 5 guys it's always plenty at the bottom of the bag well not my order also they were cold fries the burger wasn't a regular they gave us a single patty with pork bacon no condiments on the burger that was asked on on the order receipt
Helpful 1Thanks 0Love this 0Oh no 0 - Apr 18, 2022
I understand that most of the people that work here are teenagers or very young adults. But whoever owns this place can you train them to take orders and speak when people enter and ask them how the customer can be helped because what's the point of them working there if they're not going to do their job? Their job is not to stare at people and give them weird looks, it's to ask what the person needs so that they can be of assistance. Maybe I'm missing something..... why do I have to get your employees attention to get my order why is there no one assisting customers? And they literally just sit there and weirdly stare at you and ignore that you're in the store... Also I know a manager Or a owner has to see all of this feedback And the narrative is the same
Helpful 1Thanks 0Love this 0Oh no 0 - Billy L.Morrisville, PA229301Aug 2, 2022
Wow. The worst. Lots of people standing around doing not anything.
The peanuts were stale.Helpful 0Thanks 0Love this 0Oh no 0 - Jose E.Northeast Side, Universal City, TX044Aug 16, 2022
I am a long time customer. Cane in today and dined with my family. The soda machines were down. I paid for 2 sodas and was given 2 bottled soda. I wanted a refill and was charged another bottled drink. After spending $50+ plus $3 more for another drink. The taste of all the burgers was not as good as other locations. The manager was super nice but besides that, nothing else was.
Helpful 0Thanks 0Love this 0Oh no 0 - Jason B.Littleton, CO980Jun 5, 2022
Clearly can't read. Completely mixed this order up as simple as it can be. And neither burger had bacon. Beware. What a rip off and clearly no one here can read. Not a thing was right no onion pickle and one burger had no sauce when it clearly should have. Pure laziness.
Helpful 0Thanks 0Love this 0Oh no 0 - Daisy Y.Boston, MA41125299Nov 25, 2019
Not your average fast food burger joint. I've been here many times before and it's a staple for my treat-yoself days. The major points that make it stand out from other burger joints are 1) unlimited peanuts, 2) unlimited toppings, and 3) generosity with the fries!!
The customer service is great, I have never received a wrong order or missing parts (not easy when people get topping-happy), and a "medium" fry is actually a large, since they add in an extra handful of fries after they fill the cup. I do think shake shack narrowly wins in terms of burger taste, but Five Guys Cajun fries are in their own category. There is room in this city for both restaurants that make a mean burger.Helpful 1Thanks 0Love this 1Oh no 0 - Casey F.Jenkintown, PASep 23, 2019
I was able to order online through Door Dash and pick it up (which made ordering convenient).
I walked into the restaurant and saw my order sitting on top of equipment in the back, ready to be picked up, but I had a hard time getting an employee's attention to tell them I was picking up the order. I was also the only order sitting there, which makes me wonder if people typically order at the restaurant rather than online pick up.
I ordered a bacon cheeseburger with lite grilled onions and extra barbecue sauce wrapped in lettuce. The burger itself was absolutely delicious. It was nice having the burger wrapped in the lettuce for 75% of the experience. However, towards the end, the lettuce was curled up funny on the sides, making it hard to eat it with the burger (instead you're just eating chunks of lettuce), so I left the remaining lettuce behind once I finished my burger. It was also VERY VERY greasy. The grease wet the bottom of the bag (and the burger was wrapped in HEAVY foil!)... I had to go through about 3-4 napkins or more while I was eating it. Definitely not a dainty meal to eat at your desk during Lunch (but I did it anyways hahaha).Helpful 0Thanks 0Love this 0Oh no 0
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