Henry Ford Hospital

I've always liked this health system and see majority of providers here.

Most of the medical staff (doctors/nurses/lab techs) are great and provide excellent care. Office managers in a lot of locations seem to be on a power trip. Have had some bad experiences with newer providers so hesitant to seek out anymore if needed.

It was way better before when you could call the direct office a physician worked in. The switch to a generic call center has lead to a LOT of problems while trying to schedule appointments. An employee should know the doctor's they are scheduling for. This helps place a patient with the right person.

This entire rebranding thing.... it seems as though the health system is starting to behave the way for profit hospitals work- where a patient is treated like a number vs a patient.

Even your physicians are having issues with this. Listen to them and your patients. The old way of doing things worked just fine.

My boyfriend had an accident many years ago and was finally able to get back surgery here yesterday.
He is Deaf. HF provided an interpreter from 6am-4p yesterday and another interpreter was provided this morning at 6am. That's the only good thing that has happened since arriving here.
My boyfriend woke up from surgery and was sent to recovery around 1:30p yesterday. He finally got a room at 8:40p. The beds in recovery are not equipped for someone, especially with back surgery, to be laid upon for that many hours.
One person from the surgical team came to talk to him soon after arriving in recovery, but my boyfriend was still groggy and not quite awake to have a good conversation. We asked someone to come buy later so he could properly ask about the surgery and what was actually done. The recovery nurse tried to contact the Neuro Doctor on staff for 5 to 6 hours to have him explain the surgery, and he only finally came by right before he was transported to B5. He would not give my bf anything for pain other that a very small dose of Norco (which he has a high tolerance of due to living with back pain for many years).
My boyfriends pain had gotten out of control soon after arriving to recovery and was never taken care of til even now. His bp has been very high (which he normally doesn't have) due to the pain? He has not rested at all...he sat in a chair all night because he couldn't get up and down from the bed without excruciating pain. The 3rd shift nurse didn't seem to know how to help or what to do. She did call the doctor to get some pain meds, but they did not help. At all.
I basically took care of him because we couldn't get anyone to help us. I was his interpreter as well (until 6am this morning).
He was brought to a CT scan this morning and the transporter was rude and hit every bump on the way there and back, without care. Many people on staff here look miserable and they seem overworked and under staffed. We couldn't even get anyone to bring us water until several hours after arriving to B5.
I used to work at a large Michigan hospital and I can clearly see that this HF location is a place we will never go again. The surgeon did a good job with my boyfriends mom and uncle in the past...they had no problems. We are shocked at how bad my bf has been treated here. It's shameful. He's treated like he is a burden.
We would have left late last night, but that would jeopardize insurance paying, so we were forced to stay.
I called for a patient advocate and the message said they would get in touch in 1 business day, so I'm assuming we will be gone by then (hopefully).

Update-OT came in this morning and helped so much. The new RN is great too. Finally getting some much needed help.

Large facilities. Has all the specialist types of services available to a patient. At this facility again. Parking is nightmare and chaotic.

Was in for minor surgery. Rather than showing the incisions used to get into my chest cavity, I chose to show pictures of food. In my 2 hospital days, I had 5 meals and was satisfied with the quality and would rate the food 4 stars.
Nursing care in pre- op, surgery and my room nurse was caring and professional. They explained and kept me updated on procedures and my progress.
The surgeon and his staff were using their expertise with the latest technology for cancer. I was impressed.
Was happy with everything, and of course, I hope that I never have to go back.

Horrible experience the wait time over there is crazy nerves choose this place go anywhere but here, they don't care about anybody at this location never again

I stopped by this hospital to visit a relative and I was definitely pleased. The hospital was extremely clean and the rooms seemed to be updated.

I was also told that the Doctors and Nurses were amazing.

The only reason I'm giving 4 stars out of 5 is because of the parking... It's a complete headache.

Service communication from patients to nursing staff numerous times no one answered my call on the call button I sat for hour and half till someone finally answered my call waiting to be discharged no one told my nurse she finally came to my room and got called away she didn't understand why no told I was buzzing her I got no pain medicine sent home with me there was numerous other things I was not happy with

It took me a month to schedule a colonoscopy and endoscopy. It's a shame that every other service, including payment collection, miraculously happens in HFHS myChart, but scheduling, lord forbid. Got to play phone tag and deal with incorrect phone numbers and every other human error. I'm only back in Detroit for a year or so to help my elderly parents so I've been fortunate not to deal with the poor Detroit metro services in every aspect of daily living for the 25 years I've been gone. HFHS is behind other health systems nationally as well. I schedule my appointments in myChart at other health systems even if they are tentative and require staff to confirm. At least, I can initiate the process and do everything electronically. Scheduling can be automated for almost every service. THIS is ridiculous HF.

In the cafeteria, the water machines (both) are broken. They force you to pay for water as a result, likely on purpose to gauge money. The chicken of a grilled sandwich didn't fill half the bun. The chicken meatballs dinner included a whipping 2 meatballs. And the Caesar salad did not include dressing. I had to go back and purchase Caesar dressing for my Caesar salad.

And the soup needs salt.

It's just hospital cafeteria food, I know. But the nickel and dime'ing is pathetic.

Profits over people. Zero compassion. Failed to have blood work done in a timely matter.Sometimes never even had it done . Pre op consultation was over the phone not in person .consider this place the Walmart of healthcare. Also surgeon performed a biopsy came in to his office for results and he said yes we are going to do a biopsy I said you just did that last week ? Level of competency with this place is extremely low