HIS Ala Moana Branch

I had a vacation to Japan and i normally rent a pocket wifi in Japan since it's cheaper but I was flying into an airport i never had before and didn't want to deal with getting the router in Japan so I decided to reserve a pocket wifi here. The cost is almost double what I would have paid in Japan but so much more convenient to have it when you land. With the time zone difference, after landing in Japan. i just want to grab some food, go to the hotel and rest for the night,
This place is located on the ground floor of Ala Moana center next to cookie corner near the center stage. I recommend making a pocket wifi reservation weeks in advance, sooner if it's a popular travel time because they do run out. Pick up, instructions for use and drop off was so easy.
I recommend this place if you need a pocket wifi in Japan. If you forget to buy enough omiyage, they also sell some Japan snacks at the store.

When you need that something to make your vacay say hey!

Traveling to Japan makes it so much fun and less stressful with the help from HIS as not only they have fun travel packages, flight and all the usual bookings to complete your travel plans but so much more than you realize.

Relocated from Don Quijote to Ala Moana Center right outside Makai Market beside the escalator which I do love as it's a bit more spacious and does offer some Japanese snacks and various merchandise, the staff here is friendly though some does give a feeling of bleh...

As soon as I book my flight what you need to do immediately is reserve a WiFi device as it gets sold out very fast as is very much needed whenever you're doing a search for train routes and is amazing with unlimited data and are able to connect multiple devices. Plans go by 7, 14, 21 and 30 days for the basic though I always go with the Premium which comes insurance and external batter for just $5-$10 extra.

As we come out of Covid the airport transfer I used to purchase in advance here is no longer available not by HIS but offered by the vendor in Japan so I'll decided that upon arrival but one thing that will certainly change is the JR Rail Pass which will drastically increase +70% and with the incredible yen rate I've decided to purchase the rail pass before the huge increase.

You do need to bring your passport to purchase JR Rail pass and the increase will take place Oct 1st 2023 so get it in September and you're able to hold on to it for 90 before you need to redeem it in Japan.

Follow them on Instagram @hishawaii as they to have a link to their site with all information and JR Rail prices as well and even some activities in Japan or any advice you may need regarding Japan.

Thank you!

We've used the pocket wifi from HIS for several of our trips and it works great! The battery life is about 8 hours, so you should get an external battery so you won't be stuck without data.
Reserving, picking up and returning the device was super easy and hassle free. I'd suggest you reserve it early as it looks like they do sell out since it seems like many people are going to Japan now.
Just a heads up, I mistakenly thought it would work in Korea, but it didn't. It just works in Japan.

1-22-23 Never knew about this Travel agency until I read Yelp Elite Jo's review. Looking at center stage at Ala Moana it is on the left a few doors down from Cookie Corner.

4 of us went in to purchase rail tickets: hubs, myself, Bud & his mom. We met with Daniel. He was very polite, full of knowledge and shared insights on our travel plans.

We decided on the 5 day Kansai Area Pass. We purchased enough for 6. He printed out pages that we will turn in at a Japan train station. He explained the reserved seats process if we all wanted to be seated together.

There were no chairs in front of his station at the back of the store so he kindly carried 2 chairs for Bud and I to sit on. It seemed like his station was where payments were taken.

It was a bit of a hassle for the gentleman in front of his station to go in and out from his own desk but we kept saying gomenasai.

There is one more desk at the front of the shop seated by a woman. She had several sales from walk-ins buying things like slings(bags) by guys and other items as there is a variety of merchandise for sale. You can hear English as well as Japanese being spoken.

It took pretty much an hour to purchase our passes. I'm so glad I stopped at Yomie's first cuz by the time we passed again they were closing up.

You can even order WiFi units to be delivered to your hotel in Japan. Earlier Daniel even offered suggestions for hotels close to the station cuz every step counts when you have a full schedule with kiddies and seniors.

Need help with planning your vacation to Japan? You might be very happy to meet with Daniel too. You can email him also.

Now that Japan is now open you might of went to Kaheka St and looked for HIs which was next to Don Quijote like me and found that they moved. Well they moved to Ala Moana Shopping Center on the ground floor near the Makai Market Food Court.

So you want to go visit the land of the rising sun. The land where there is so many things to do, see and eat. Hmmmm sake and sushi, how could you go wrong?!?!?! Well let's say this is your first time or you have questions on what to do, how to get to places, etc. the people here probably can help you to see if you need to buy the rail pass, which one and so forth. You can also get a pocket wifi so you will always be connected. You will be able to access your apps like Google maps, Line to call your friends and family for free. Download and use the Transite app to see when and where the trains are running. I highly suggest getting a backup battery charger as it would be so junk to run out of juice and get lost.

So come over here to get your Japan on!

They offer bespoke tours in addition to group ones. Half the store is direct-from-Japan snacks/merch and the other half is a travel agency. Both sides are pretty good. I also got some goodr sunglasses there.

Daniel was very helpful in providing services for scheduling our lodging and helping us find a day tour in Kyoto. Very professional and very very quick feedback and replies. Definitely will come back, highly recommend this agency.

Even if we aren't going on a HIS tour, we wanted to rent their pocket WIFI, but it was all sold out. I tried to order it through their site for pick up in Japan but being a "dinosaur ", had a difficult time or was on a wrong site. Went to Mika Hibi at Ala Moana and she was so patient helping me do the on line rental. I forgot that I needed the address of our Tokyo Hotel but she was able to figure it out before I finally found it. She was so professional and pleasant. The WIFI rental of 2 units was also very reasonable compared to what my brief research found. I will definitely recommend them!

Staff are friendly and knowledgeable. Would recommend if you're going to Japan. Book your pocket Wifi ahead of time.

Located between the food court and center stage in the Ala Moana Shopping Center. We got lucky when we went to get our rail pass fir Japan. He took the time to calculate the best deal for us. FYI if you're goingv Japan, you'll need a copy of your passport and dates of travel and where you are going. Rail vouchers can be purchased 90 days before you travel to Japan.