Shoe Mart

Misleading subscription offer: Applied for the free shoe horn offer, and was given the code (7/16/24), but when I tried to use it, it said "invalid code", I contacted The Shoe Mart, and they responded that it was not valid because the shoe horns are "out of stock", however, two days later they are still promoting the offer on their website (7/18/24).

Excellent service - was able to get the help I needed in finding the perfect shoe for my wedding.

Great quality shoes and excellent service go see Lance Raymond to get all those steps filled with comfort, quality and looks of casual or fashionable .

The Alden selection is second to none. Always getting in new inventory. The staff cant be more accommodating and friendly!

This "business" should not be trying their hand at online commerce. I'll save the long story and say buy somewhere, anywhere, else!!!! Read below if you're interested.

Took forever to get a return label (at least 4 phone calls) and when returned I had to call at least 10 times to ask why I hadn't received my store credit. The worthless individual with the thick foreign accent, answering the phones, can do nothing to help. Now I have to email a manager. I am told there is no way to speak to someone, who speaks clear English, over the phone. All I wanted to do was exchange them for a different size via store credit. You would swear to God that I was asking them to put a rocket on the moon. Now I'm waiting on an email back from the "manager" (probably the same useless guy I've spoken to this week).

I now want my money back and I will buy from a professional business.

Stay far away from this utterly incompetent and mind-bogglingly mismanaged business!!!

VERY POOR QUALITY PRODUCT & SERVICE.
Shoe Mart Olakai slippers tore at the heel after just one week. At first Shoe Mart would not stand by their product and denied my request to replace the defective slippers. After not backing down, Shoe Mart finally agreed to replace the defective slippers, but after waiting over 2 weeks for replacement slippers, the slippers sent to me were the incorrect style. Shoe Mart offered NO apology, and left me with no slippers at the start of winter. Looking at other reviews, I now question the authenticity of Shoe Mart's products. Shoe Mart failed in both quality of product and the complete lack of quality in customer service.

Very slow refund on returns. I've still not seen a refund yet 2 weeks after the package was returned to their office. I am now chasing it, they don't have weekend phone hours. Overall, not the best mail order experience. I will say they delivered fine, and they did offer free return shipping. But without processing a refund promptly, it is frustrating. This is compared to say Amazon who refunds an order as soon as they see it has been dropped off t UPS, this is glacial. I'll update with any further problems if they in fact never do refund, but assuming I'll get it after chasing them down.

Poor customer service, very slow refund process. Frustrating to reach by phone. Not so good in the age of Amazon. And no less expensive than other Alden vendors.

How low can anybody go for 2 bucks ? Before I placed my order for $115 Johnston & Murphy's in May 2021, I read their return policy. Tucked away
in the text was a proviso specifying an $8 "restocking" fee for returned shoes. I didn't like it, but went ahead with the order. Shoes arrived , but didn't fit, so back they went with their shipping label. Later, upon reviewing my card statement, I saw a $10 deduction from the refund. I contacted support, by email, and was told it had been $10 going back a year.Checking the "Return Policy" page again, it showed a repositioned charge (front and center, not tucked away) of $9.99. I told them baloney. They'd changed the page format, and support lied about it. My advice: take your business elsewhere. These people are slimy. ( the arithmetic: $2 x number of returns= revenue boost) There's a principle here, which they shoved aside.
A reputable retailer would pre-anounce a fee change, to be effective at some future date, while honoring the stipulated fee. Not this outfit : wrong hood. In the future , I'm sticking to well-lit areas where merchants stick to their word. What else are these folks capable of ?

Well I travel a lot for work. Lucky for me, I do make it up to the NYC area. When I do come to NYC, The Shoe Mart is always a stop. They are pros. No one is a pro anymore - these guys are. Last time I was there I mentioned my Alden's back home needed resoled, but Alden was taking up to 10 weeks! Joe told me, "we can resole those and we use Alden replacement soles. I can even put a Commando sole on your 990 plain toe shell cordovan shoes." Well, as soon as I got home I shipped them off to Norwalk. Two weeks later, I had my shoes back - resoled - and better than ever. They had done what Alden refused to do. Put a sole on a shoe that wasn't the same as the one that left the factory. I have included a photo of the work done.