Sound Credit Union

I'll keep this quick. No review activity since 2019, so no one will probably see this. I have been a customer for 15 years. It hasn't been perfect, but satisfactory with moments of excellence. I tried to use online bill pay yesterday. Absolute fiasco. Filed a support request. Was told you can only use Chrome browser for online banking (I am using Firefox). Ticket was closed as resolved. First of all, that was a response, not a resolution. My counter-response is that Chrome is neither available to me nor desirable. My suggestion that I bank elsewhere appears to be agreeable to them.

Side comment: I find that overall, especially in Gig Harbor, the post-COVID customer service attitude seems to be one of utter incompetence and apathy. Everyone rasied their prices and expects tips, but they are slow, unmotivated and unconcerned about customer satisfaction. It certainly seems to be the case in this situation. It's getting old.

Wow. I'm not a customer here and thank God for that. You've also certainly lost me as a potential customer, ever.
Incredibly hostile and unwelcoming environment. I kept receiving spam calls from the number that links back to this location. I finally answered and was immediately hung up on. I immediately called back and was left on hold for TWENTY MINUTES. At which point some lady answered and kept cutting me off while trying to explain my situation. And since I didn't have an extension to whoever crank called me, she couldn't transfer me.
I didn't WANT a transfer. I wanted to make a complaint and now I've definitely got one.
Stop prank calling me and add me to your flipping do not call list!!!

Walked into the Fosdick Road Credit Union at approximately noon on 27 July 2018 and asked the cashier if I could BUY a roll of dollar coins.
I was asked if I was currently a member of the credit union. When I told the cashier that I was not a member, she told me that she couldn't help me. I asked if they accepted green money, she just repeated that she couldn't help me if I wasn't a member of their credit union. Seriously?

Is this a keystone of their business model? Is this their approach to customers and customer service? Why would anyone want to join an establishment that was this rude to people even BEFORE they became a member? Never again will I enter this establishment.

I came in yesterday to open a savings and checking account. The branch manager was the one who "helped" me. First off, she was not welcoming. Didn't say hello or anything to me. Just asked what I wanted. I gave her two forms of ID to start the process. She felt it was important to tell me I need to have at least $25 to open a checking account. Not sure what that comment was even about when I had over $500 on me to put in the bank and I'm almost thirty years old.. she then asked for my address and I told her at the moment I don't have an address (I'm staying with friends while I look for a place out of town) so I asked if I could give her my work address for now. After that she declined to help me any further. Which is not a problem, I am more than happy to take my money elsewhere. Definitely will never do business with them when they have someone so rude running their branch.

My mother opened a small savings account at Sound Credit Union, on PT Fosdick in Gig Harbor last Fall. She was treated with so much dignity and respect by the staff. She is very slow and "loses her words" when communicating, but the patience and kindness shown her was genuine.

Some time later my husband and I needed a document notarized. We were short on time and not thrilled at having to go to Tacoma, so I suggested we stop by Sound CU. Not only were we greeted warmly upon entering, we discovered that although we bank with a different credit union, Sound CU offers reciprocal services, which means fewer bridge crossings and a whole lot more convenience. We were so impressed we've decided to open an account there.

A few people here have mentioned the unwelcoming atmosphere in the branch. Yeah I felt the same thing on a few occasions. Check out my review (on google maps) below. I also spoke with the area manager yesterday, Sheryl. She was nice and asked if there was a way to convince us to stay. The places where you put your money is a vote... And SCU doesn't get that without organizational and culture changes.


Came to SCU from BofA about 8 months ago, so you can imagine that the new bank didn't need to move the sun and stars to make me happy. Never have I had to speak with a bank manager (at SCU it's been 3 times to date), never had to set up the same account multiple times (2 times at SCU), never had an atm "eat" my deposit and never have I had phone and in person bank representatives talk over me or respond in a rude manner. At one point we walked into the branch for an appointment with the manager to fix our account set up, we waited 10 minutes past our appointment while she spoke with someone on the phone (presumably another bank employee) bad mouthing a customer of the bank....while we waited within ear shot. I guess she didn't make the connection that we too were customers.
Just an overall bad experience with this bank and there has to be a better way....BECU, Alaska FCU.....? We will be changing banks but a warning to everyone.....when you have a bad experience with this bank, don't write it off as an unordinary/ 1 time event and attempt to move forward. It's really more of a sign of banking experiences to come at SCU......then run! haha

I am a few days late and just wanted to piggy back off my last review. I have to say I am very impressed with how fast the branch managers especially Peggy who reached out to me not long after just a crazy day. She was very kind, understanding, professional and very courteous and just amazing all around. From start to finish of our call she was just apologetic and very sympathetic of the situation and that to me meant everything and at that point I didn't care about anything else just that call made my day and I want to say THANK YOU PEGGY You rock at your at this and your customer service made everything so much better. With that being said Peggy took the time out to research what went wrong and fixed it all. I didn't have to do anything on my part. I got off that call feeling very confident in banking with Sound Credit Union and I don't plan on going anywhere, my kids will be banking with you guys and I'll make sure we keep it in the family. I will be purchasing my first home through them and that's a promise.

Thank you sooo much for having such a great VP!! You guys are amazing!!

Ramona Ili

Friendly staff, prompt service, best loan rates around. I switched from Wells Fargo to Sound and I have been happy with my decision every single day since.

I have been a member of Sound Credit union for four years now and have enjoyed banking there.I have lived in Gig Harbor 30 years and am happy to have found Sound Bank, after being with 2 banks in GH who actually made mistakes and were not nice to deal with.

So we have another business account in my wifes name.. They refuse to put me on the account as an authorized user, because they dont like me at all, because I dont bend over so easily for fees.. Anyway they found out I was signing checks and occasionally using the wifes business account, they called my wife and told her that I am not allowed to even use the debit card or anything on the account at all, and that she is not allowed to give me (husband) permission to do anything with the card with or without the pin number. Am I losing my mind here? Just who's money is this anyway???. LoL Serious nasty attitudes insane! There is one really good teller still there, like a diamond buried in poop. These people are hell bent on finding anyway to charge a fee.. They charged me $5.00 to cash a check from my wife because my wife wanted some cash from her account and I was in the area, so she wrote me (husband) a check for cash and they charged her $5.00 as a punishment rather than recognize the convenience afforded to one of their customers.. I told them I was the husband, they knew I was because they know me pretty well which made it more exciting for them to charge a fee. Customer service will always take a back seat to fees, no not the back seat, customer service will be tossed in the trunk when it comes to fees, and dont think about getting them back without a long fight.. LoL Yes we are looking to close everything we have left at Sound Credit Union. I feel like I want to vomit when I see the building..