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Review Highlights
“Tam came punctually as scheduled and spent a good deal of time explaining the counter re-grouting process.” in 13 reviews
“Ricky gave a quote, Vu worked so very hard all day on his knees doing an amazing job cleaning and fixing tiles.” in 8 reviews
“Hoang and his team were very professional, fast and diligent working and did an exceptional job in our house.” in 15 reviews
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About the Business
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Hoang N.
We work independently, are self motivated, take pride in our work, good customer services, and an eye for detailing. We Specialize in Tile Re-Grouting, Re- Caulking, Cleaning, Sealing, Grout Staining, and some Tile Repair jobs. We have a one year guaranteed for all our services!
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- Thyy N.San Jose, CA030Nov 8, 2024
Tam did very good job for my 2 bathroom 20 year old. I plan to remodel but now look like brand new. Save a lots of money . Very fast reply and estimate. I just called they ready work on it
Helpful 0Thanks 0Love this 0Oh no 0 - Richard T.Gilroy, CA0405Nov 6, 2024
Tam did a great job for us, I was very pleased; price was reasonable, and the workmanship was top-notch.
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Hoang N.
Nov 6, 2024
Hello Richard,
Thank you so much for your positive feedback! We’re thrilled to hear you’re satisfied with our service. If there’s ever anything more we can assist with, including any future recalls or additional services, please don’t hesitate to reach out. We’re here to support you every step of the way! - Daniel T.Palo Alto, CA030Mar 28, 2024
Never answered my email request. Don't know if they are still available. I will try again in several days
.Helpful 0Thanks 0Love this 0Oh no 0 - Feb 5, 2020
I am happy to recommend this company. We made an appointment for an estimate. Tam came punctually as scheduled and spent a good deal of time explaining the counter re-grouting process. We accepted his bid and Austin came out to do the work. Austin was very professional and accomplished the work in a timely fashion and left the kitchen sparkling
clean.
The next morning we noticed an area that had been missed. We called Tam who then sent Austin right back to finish the missing section. Afterwards Austin re-sealed the entire job.
We were pleased with the work and the service and the price.Helpful 1Thanks 0Love this 1Oh no 0Business owner information
Hoang N.
Feb 3, 2022
Hi Linda, thank you for your wonderful review and communicating your concerns, so we may address it and keep both parties satisfied. We are inspired by clients like yourself and look forward to working with you in the future! Here's to a sparkly kitchen!
- E B.San Jose, CA0266Jan 8, 2022
Long time coming for this review. Kitchen floor tile looked dispirited and sometimes cracked in places. Now it looks new. Ricky gave a quote, Vu worked so very hard all day on his knees doing an amazing job cleaning and fixing tiles.
You forget what new looks like until you hire The Grout Expert.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Hoang N.
Jan 10, 2022
Thank you EV! We're glad that you like it! :)
- Hans O.Livermore, CA093Jun 13, 2020
Tam Pham's crew regrouted our master shower bath in October of 2014 (I still have the e-receipt with the "308 Sheridan Dr" address). I don't recall Tam having ever come out but I spoke to him over the phone.
The attached photos show the state of my grout today.
We wipe down our shower walls after each use so that there is hardly any water on the surface.
About 70% of the grout is still in good shape but 30% of it deteriorated badly at various heights in different spots. This suggests that there was inconsistency in how the gaps were prepped and filled.
I'll leave it up to reviewers to decide whether a regrout job should deteriorate this much after almost six years.Helpful 0Thanks 0Love this 0Oh no 0 - Bethany P.San Francisco, CA77150May 20, 2021
I had a great experience with this company. After moving into a new home, we had several things that we wanted redone. Hoang came out to see what we wanted done, so that he could give us an estimate. It did take a little while for him to get back to us with the quote, but I am not bothered by that.
Tam and Austin came out and spent an entire work day cleaning and sealing tile floors and fixing poorly done caulking jobs in showers/tubs and around sinks. They were very professional. They explained everything they were going to do before doing it and they were friendly.
I am hopeful that their work will last. Only time will tell, but for now I am very satisfied with their service.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Hoang N.
Feb 3, 2022
Hi Bethany, Thank you for your positive review. We hope that you are still happy and satisfied with our work and look forward to servicing you again in the future. Many thanks!!!
- Deanna M.CA, CA050Jan 7, 2022
They came on time very polite and did great job and very clean Thank you so much appreciate it very much hard to find trusting people lately sorry to say ..will definitely recommend to family and friends
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Hoang N.
Jan 7, 2022
Hi Deanna! We're also happy to work with you! :)
- Yasmin S.South San Francisco, CA010Aug 30, 2022
I am extremely pleased with this company. Mr. Tam Pham is such a nice gentleman and very professional. Mr. Tam and Mr. Martin they are both very hard workers and did an excellent job in both the floor and countertop in my kitchen. I am very happy to recommend this company and would use them again. I can honestly say Mr. Tam Pham is such an honest, respectful person and such a pleasure to deal with. He answered all my questions and explained in detail the work they were performing. I was also very pleased with Martin. I highly recommend this company.
Helpful 0Thanks 0Love this 0Oh no 0 - Jennifer A.Palo Alto, CA0321Aug 3, 2020
Very disappointed in the grout installation. We needed moldy caulking and cracked grout to be redone. The caulking is fine but the grout is poorly done, very messy job--the grout is flowing over the lines onto the tiles. Should have been easy to wipe the grout off the tile. Also, cleaning the shower, my brush was able to dislodge some grout so it's not a hard grout. Almost $800 and a lousy job. Hoang is very nice but the quality of his employee's work is bad.
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Hoang N.
Feb 3, 2022
Hi Jennifer, Thank you for your honest feedback, which we take very seriously. I apologize for the work that left you unsatisfied. I take pride in our work and always will return to our clients to address and handle any concerns. Please accept my apologies and in hope you will give us another shot to prove that we stand by our name. Thank you
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