Village Cinemas Sunshine

Good choice of Bollywood movies. Otherwise, pretty standard for a cinema. Good experience though.

This review is purely based on a gold class experience. I certainly wouldn't be coming out this way for a regular cinema experience though this place is huge and they have a lot on offer.

Sunshine is perhaps the most easiet place to see a movie gold class. There is ample parking, it's easy to find and not many people go to gold class here so you tend to get great service and seat choice.

Going gold glass you are happily paying a premium to see a film. The food service here is spot on. The food is at an acceptable level for the price you pay but hey you can get a latte at 47 mins into the film.

Why am I a fan of this suburban cinema complex you might ask?? Good question. Well I have never been quite sure why sunshine needed a 20 cinema village complex but I do not complain as nearly always this place is pretty empty. How is this good you might ask?

Well I never have to stress about pre booking my tickets or worrying about my seats. The movie range is always prettty good for the burbs and they are relaxed about bringing outside food in. All in all this makes for one relaxed movie goer. It is not fancy or new but it does the job!!

Mixed Feelings about Gold Class. We visited this cinema twice recently, our first experience was great, we visited opening night for IT Chapter 2, food, drinks & staff we great.
Unfortunately, on our second visit to see Jumanji 2, although the staff were great the food was not. My BF chose Fish n Chips and she said the fish was very fishy, I had their mini burgers and they were rubbery, lathered in excessive sauce and no salad in them, my sons southern style chicken was over cooked. My husband wasn't very happy with his wrap either, it had little chicken in it and lacked salad as well. The prawn twists & wedges were the only good choice on the night.
It seems it depends what you chose on the night, it's a bit hit and miss or pot luck but what cheeses me off is they charge restaurant prices for poor quality.
I did write to Village and told them what happened, mind you I had to verify that my complaint was legitimate sending them copies of receipts (luckily I kept them), even before mgmt get to see my complaint and then when they did see it they basically just brushed me off.
The second visit was part of my Christmas present to BF & family, so you can imagine how bad I felt and embarrassing it was everyone in unison telling me how poor the food was walking out of the cinema. Anyway, we don't live in Sunshine & my son has mentioned we should try an independent cinema ...

I'd give this place 4 stars; but really it's like all the other Village Cinema complexes in Victoria, so no surprises really

My displeasure in this organization is being polite. In November I paid good hard earned money to "experience" the Gold class experience, what I got was anything but....I was left bruised and very upset and was not left with the "experience" that was advertised on their screens. I reported this to Village Cinema complaints dept. Only to be left with the treatment that "you got my money now go away".
I paid $200 for Gold Class 3D experience and received the experience from Hell. They kept my child waiting for an hour for her drink but her popcorn (which ironically makes one thirsty) comes out as soon as the lights dim...go figure. I not only pressed the call button for assistance but spoke with an attendant who was walking around, which made no difference. I fell on their steps when I had to leave the cinema to find my daughters drink. This is their advertised "Gold Class" experience???
When I contacted your "customer service" people only to find their service bland. All I wanted was the experience that was advertised as being offered and what I have received was the most disgusting treatment.
I want others to know of this experience that this is NOT Gold and that resolution was NOT given! I should have been offered reimbursement in the form of tickets my money paid for at the very least. Shame on you Village for ruining my families "Gold Class " experience and not doing anything to fix this. This is NOT the experience I paid for and Villages lack of good Customer Service reflects on their business. When this was put on their Facebook page they tell you to send through when and where all this happened but then get no response for it at all.
Take ownership when you make your patrons experiences a NO CLASS experience.

Hope this helps those who are thinking of visiting Gold class!! Remeber there is power in numbers and if our messages are passed on we can stop others having bad experiences!!