Adjuster resume examples for 2025
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How to write an adjuster resume
Craft a resume summary statement
A resume summary is your opening statement that highlights your strongest skills and top accomplishments. It is your chance to quickly let recruiters know who you are professionally - and why they should hire you for the adjuster role.
Step 1: Mention your current job title or the role you're pursuing.
Step 2: Include your years of experience in adjuster-related roles. Consider adding relevant company and industry experience as relevant to the job listing.
Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.
Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.
These tips will help you demonstrate why you are the perfect fit for the adjuster position.Hi, I'm Zippi, your job search robot. Let me write a first draft of your summary statement.
List the right project manager skills
Your Skills section is an easy way to let recruiters know you have the skills to do the job. Just as importantly, it can help your resume not get filtered out by hiring software. Here is how to make the most of your skills section and make sure you have the right keywords:
- Start with the job listing. Frequently, the keywords looked for by recruiters will be listed. Be careful to include all skills in the job listing you have experience with.
- Consider all the software and tools you use on a daily basis. When in doubt, list them!
- Make sure you use accurate and up to date terms for all the skills listed.
Here are example skills to include in your “Area of Expertise” on an adjuster resume:
- Customer Service
- Strong Customer Service
- Litigation
- Liability Claims
- Policy Coverage
- Insurance Claims
- Auto Claims
- Insurance Coverage
- Police Reports
- Xactimate
- Process Claims
- Insurance Policies
- Medical Reports
- Arbitration
- State Regulations
- Bodily Injury Claims
- Repair Estimates
- Claims Handling
- PIP
- Commercial Property
- Catastrophe Claims
- Coverage Issues
- General Liability
- Casualty Claims
- Auto Accidents
- Medical Bills
- Scene Investigations
- Medical Claims
- Homeowner
- Insurance Carriers
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How to structure your work experience
Your work experience should be structured:
- With your most recent roles first, followed by earlier roles in reverse chronological order.
- Job title, along with company name and location on the left.
- Put the corresponding dates of employment on the left side.
- Keep only relevant jobs on your work experience.
How to write adjuster experience bullet points
Your resume is your chance to show your biggest accomplishments. Don't just list your job responsibilities, instead take the opportunity to show why you're really good at what you do. Here is how you do that:
- Start with strong action verbs like managed, spearheaded, created, etc. Your goal is to show what you did and verbs will help demonstrate your contributions.
- Use numbers to quantify your achievements. Did you save time with a new report? Increase revenue? How large was the team you managed?
- Keep it concise. You're highlighting your achievements. Consider if all details you are sharing are relevant, or can be written more efficiently.
Here are examples from great adjuster resumes:
Work History Example #1
Fraud Investigator
Citi
- Created and launched a program in 2005 at Citibank.
- Worked specialized, new processes to identify fraud rings and report on fraud ring impact to Citi accounts.
- Coached, mentored, and provided feedback to representatives on customer communication to improve accuracy.
- Monitored CMS and adjusted breaks as necessary for ASA (Average Speed of Answer) and Abandon rate.
- Appointed to specifically review accounts for possible stolen identity situations and investigate the consumer's claim of unauthorized charges.
Work History Example #2
Claims Technician
State Farm
- Generated and implemented a team template to promote teamwork, raise morale and effectively communication with team.
- Coordinated incoming claims and assigned them to appropriate adjusters.
- Established close co-ordination with various stakeholders like public adjusters and local contractors during the settlement process, thereby ensuring speedier settlement.
- Demonstrated Competencies: Quality, Decision Making and Judgment, Communication
- Reviewed medical bills to confirm proper use of ICD10 and CPT code for payment of injury claim.
Work History Example #3
Adjuster
Kelly Services
- Directed and assigned various claims to independent adjusters.
- Handled conflict resolution claims defusing situations involving fellow adjusters, insureds, and/or contractors.
- Developed proficiency with Exactimate software and research techniques to generate accurate estimates of repair and replacement costs.
- Coordinated with on-site claims adjusters to ensure accuracy of information.
- Managed quality communication, customer support and product representation for each client.
Work History Example #4
Senior Claims Representative
State Farm
- Established close co-ordination with various stakeholders like public adjusters and local contractors during the settlement process, thereby ensuring speedier settlement.
- Supported workload surges and/or catastrophe operations as needed with specific claims from Hurricane Charley, Francis, Iva and Katrina.
- Communicated directly with insureds, claimants, public adjusters, and legal counsel for settlement of bodily injury and property claims.
- Prepared estimates using Xactimate and XactContents.
- Documented all investigative efforts and claim related communication.
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Add an education section to your resume
The education section should display your highest degree first.
Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries from adjuster resumes:
Bachelor's Degree In Business
American InterContinental University, Chandler, AZ
2002 - 2005
Highlight your adjuster certifications on your resume
If you have any additional certifications, add them to the certification section.
To list, use the full name of the certification and the organization that issued it, along with the date of achievement.
Here are some of the best certifications to have on adjuster resumes:
- Certified Work Adjustment Specialist (CWA)
- Associate in General Insurance (AINS)
- Chartered Property Casualty Underwriter (CPCU)
- Certified Insurance Examiner (CIE)
- Certified Billing and Coding Specialist (CBCS)
- Associate in Insurance Services (AIS)
- Certified Medical Office Manager (CMOM)