Senior Scheduler
Crew Scheduler Job In Chicago, IL
About
Alexander Rose International are in the search for Schedulers and Senior Schedulers for a Top ranked ENR GC for positions across the US. We are in an exclusive partnership looking for individuals with experience in the Manufacturing, Advanced Technologies, or Data Center markets.
Overview
The Scheduler and Senior Scheduler builds and maintains the project schedule and the different baselines in accordance with policies, owner requirements, and the on-going analysis of the network logic and validation as it complies with the intent of the project team. Cost and resource loading including the metrics and general conditions is required on all project schedules so, all report generation and cash flows will be a critical element of the role.
The Role:
Periodic progress updates of in-progress schedules. Collection of all pertinent data required to update the schedule. The Scheduler is responsible for collection of update data from multiple sources, including the Project Manager, Superintendent, and Owners Representatives and subcontractors. All update data shall be approved by the Project Manager prior to incorporation into the schedule.
Maintenance of Project Schedule Baselines. Maintains Project Schedule Baselines in accordance with policy regarding Baselines and any additional requirements the Owner's contracts may include.
Periodic Performance Report Generation. Generation of project specific Performance Reports as well as Standard reports, including but not limited to: Critical Activities Report, Baseline Deviation Report, Earned Value Performance Index Report and Project Cash Flow Report.
Cost and Resource Loading of Schedules. Required at a minimum on all projects to include the Metrics Resource Set for project staff and General Conditions. As required by the project, updating cost and resource actuals may be required as part of the periodic progress update process.
Network Logic Analysis and Validation. On-going analysis of the network logic and validation that it complies with the intent of the project team and that it complies with the Standard Guidelines for network logic. The network logic on-going analysis shall also include removal of extraneous and superfluous dependencies that may cause errors in calculating total float and criticality.
Assist in preparation of Monthly Schedule Reporting. Preparation of the required reports for the project and shall include assisting with the draft of the Monthly Schedule Narrative.
Schedule Development. Developing schedules from the ground up for both proposals and construction projects. Development of both types of schedules shall be a team effort.
Requirements:
Bachelor's Degree in Engineering, Construction, or related major is required.
6-10 years of scheduling experience.
Manufacturing, Electric Vehicle, Data Center or equivalent experience required.
Recent expertise and a proven knowledge of Primavera P-6 scheduling management system.
Project Management experience working for general contractor preferred.
Strong computer skills, including proficiency in Microsoft Project, Word, Excel, and Outlook and willingness to regularly update skills.
Knowledge in BIM and how it relates to scheduling and sequencing is preferred.
Ability to travel and move depending on project locations.
Excellent communication skills, both oral and written.
Excellent listening skills with attention to detail.
Excellent and efficient quality of work.
Highly entrepreneurial, hardworking, and self-motivated, with the ability to work equally well on own as well as in a team environment.
Project Scheduler
Crew Scheduler Job In Chicago, IL
The Walsh-VINCI Transit Community Partners (WVTCP) Joint Venture consisting of VINCI Construction Grands Projets and Walsh Construction has been selected to construct the $2.9BN Design Build Red Line Extension (RLE) project - the largest civil construction contract ever awarded by the Chicago Transit Authority (CTA). The RLE Mainline Design-Build (MDB) Project will extend the CTA's Red Line by 5.6 miles, extending from the existing terminal at 95th/Dan Ryan south to 130th Street and Doty Avenue. The Schedule Engineer will play a crucial role in planning and scheduling construction activities within a designated area, ensuring efficient use of resources to achieve milestone completion dates. This position requires an understanding of construction processes, project management principles, and scheduling software/tools.
Responsibilities:
Develop and maintain detailed construction schedules for assigned projects, incorporating all phases from pre-construction to project closeout.
Collaborate with project managers, engineers, contractors, and other stakeholders to gather project requirements and constraints.
Analyze project plans, specifications, and drawings to create accurate schedules with input from stakeholders. Identify critical path and near critical path activities and potential risks; propose mitigation strategies to ensure schedule adherence.
Monitor progress against the schedule and provide regular updates to project teams and management.
Coordinate with subcontractors and suppliers to align their activities with project schedules.
Conduct schedule impact analysis for changes and deviations from the original plan.
Experience in using scheduling software (e.g., Primavera P6, Microsoft Project) proficiently to create, update, and analyze schedules.
Ensure compliance with project timelines, contractual obligations, and scheduling best practices/standards.
Perform other duties as assigned.
Qualifications:
Required
Bachelor's Degree from an accredited institution.
Minimum three (3) years of heavy construction scheduling experience.
Preferred
Bachelor's Degree in Construction Science, Construction Management, Construction Engineering, or Civil Engineering preferred.
Ability to interface and effectively communicate with others.
Advanced knowledge of Primavera P6.
Proven skill and ability to identify and mitigate scheduling issues for simple and complex construction projects.
Proficient with the generation and maintenance of cost and resource loaded schedules.
Ability to self-prioritize and self-start projects and task work.
Ability to effectively multi-task similar activities in a fast paced, time sensitive environment.
Strong problem-solving and analytical skills.
Advanced verbal, written and presentation communication skills.
Salary Range:
$115,000.00 - $125,000.00
Work Environment:
Involves a dynamic and challenging work environment.
Includes tasks such as maintaining and repairing heavy machinery, ensuring equipment operates efficiently, and adhering to safety protocols in construction sites.
Required to wear personal protective equipment (PPE) such as hard hats, safety glasses, and reflective vests when on-site.
Physical Demands:
Must be able to lift 25lbs.
Walking and standing while in-office or on-site.
Occasional climbing on and off equipment and bending to inspect.
VINCI Construction Grands Projets USA offers all full-time employees competitive wages and benefits, including:
Medical, Dental & Vision Insurance
Health Reimbursement Account (HRA)
Vacation Leave
Sick Leave
10 Paid Holidays
Company 401(k) Matching Contributions
Employee Assistance Program (EAP)
Commuter Benefits Program
Parental Leave
Term Life & AD&D Insurance
Short & Long-Term Disability Insurance
Employee Stock Ownership Plan (ESOP)
Professional Development & Training
Health and Wellness Spending Account
VCGP USA is an Equal Opportunity Employer, Disability/ Veteran
Please click on the attached link to see a digital copy of the Federal, State, and Federal Contractor Posters
Project Scheduler V
Remote Crew Scheduler Job
Project Schedule Analyst V
for 1.5 years - can go longer, depending on business needs
Hybrid work from home for 2 days in a week
Pay: $60.85 to 100.81
This is an OPPORTUNITY to work for a well known Research and Development Company
Serves as an integral partner in the project business team. Works with the Project/Program team to schedule the: project elements, project lifecycle, production detail, material, etc. Provides program, project or institutional scheduling products including comprehensive integrated master schedule products, schedule assessment and performance analysis. Provides reporting and tracking requirements, to ensure project/program or institution is compliant with contractual requirements. Analyzes and validates current schedule status to current plan, and historical/baseline schedule products. Analyzes efficiency and trends; forecasts impact to project, program, proposal, and/or institutional requirements. Responsible for the earned value schedule integration, and other schedule related support and services.
Requirements:
Strong experience in developing/maintaining schedule plans, identifying and flagging schedule and cost issues, running what-if scenarios in schedule for mitigation planning, analysis, earned value performance measurement, assessment and reporting, contracts, subcontracts, and procurements.
Strong Experience on a flight project with emphasis on implementation phases.
Demonstrated ability to meet constantly evolving project needs and handle contending priorities.
Confirmed leadership skills and demonstrated ability to develop, empower, mentor, and maintain a robust team.
Effective communication skills in verbal, written, and presentation forms.
Ability to interface effectively with all levels of program/project management, technical organizations, peers, subcontractors, other NASA Centers, and the sponsor.
Strong user of Microsoft Office (Word and PowerPoint) with advanced to expert Excel and Microsoft Project Pro skills
Ability and passion to rapidly learn new technical skills
Experienced user of Microsoft Project, Milestones Pro, WBS Schedule Pro, STATs Health Check (or similar tool)
Able to identify and communicate anomalies in the schedule data, analyze horizontal logic and critical path traceability between subsystem schedule plans, recommend and implement mitigated schedule plans.
Able to work closely with the Project Resource Analyst (PRA) team in implementation and verification of the complete cost and schedule integration plan.
Scheduler - Center for Minimally Invasive Surgery
Crew Scheduler Job In Mokena, IL
Scheduler - Center for Minimally Invasive SurgeryJOB_DESCRIPTION.SHARE.HTML
CAROUSEL_PARAGRAPH
JOB_DESCRIPTION.SHARE.HTML
Mokena, Illinois
Ctr for Minimally Invasive Surg
Healthcare Delivery
Regular
Full-time
1
USD $20.00/Hr.
USD $25.00/Hr.
39116
SCA Health Job Description Overview
Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and health systems around a common goal: delivering on the quadruple aim of high-quality outcomes and a better experience for patients and providers, all at a lower total cost of care.
As part of Optum, we participate in an integrated care delivery system that enables us to support our partners as they navigate a complex healthcare environment, Only SCA Health has a dynamic group of physician-driven, specialty care businesses that allows us to customize solutions, no matter the need or challenge:
We connect patients to physicians in new and differentiated ways as part of Optum and with our new Specialty Management Solutions business.
We have pioneered a physician-led, multi-site model of practice solutions that restores physician agency by aligning incentives to support growth and transition to value-based care.
We lead the industry in value-based payment solutions through our Global 1 bundled payment convener, that provides easy predictable billing to patients.
We help physicians address everything beyond surgical procedures, including anesthesia and ancillary service lines.
The new SCA Health represents who we are today and where we are going-and the growing career opportunities for YOU.
Responsibilities
Responsible for scheduling all outpatient surgeries and procedures as requested by the physician or the physician's office staff.
Responsible for obtaining and adding patient demographics and insurance information into the billing system.
Responsible for contacting payers to verify patient benefits and obtain necessary authorization.
Coordinates efforts with the Director of Nursing to ensure availability of needed equipment, requested staff, and/or ancillary services.
Prepares and distributes the daily surgery schedule to the Nursing Managers, RNs, Pre-Op and PACU Nurse and Technicians, Business Office Manager.
Responsible for capturing complete and accurate clinical, demographic and insurance information on patients scheduled at the surgery center.
Responsible for communicating to the Director of Nursing, and other appropriate employees, for same day and next day add-on cases.
Responsible for communicating any potential scheduling conflicts to the Director of Nursing.
Promptly communicates any patient problems to the Business Office Manager and/or Director of Nursing.
Maintains positive communications with the medical staff members and their office personnel.
Responsible for tracking cancellations.
Responsible for monitoring and maintaining and releasing block time.
Responsible for preparing daily bank deposits for monies received at the surgery center.
Cross-training to cover the front desk for lunches, breaks, and extended absences of the Receptionist/Admitting Clerk. The Scheduler shall also be cross trained in medical records, chart preparation, collections, and patient account advocacy duties.
Perform other clerical duties as directed by the Business Office Manager.
Qualifications
High school diploma or GED required
Minimum one (1) year scheduling experience in an ambulatory surgery facility, acute-care hospital, or doctor's office
Attendance
Punctuality
Ability to meet deadlines
Experience in HST/HST Case Coordination preferred, but not required
Strong verbal and written communication skills
Attention to detail, self-motivated, ability to meet deadlines
Must be able to type with speed and accuracy
Ability to complete work with minimal supervision and able to work both independently and in a team environment
Assists with other Business Office duties and Business Office cross training as assigned
Proficient with Outlook email
Adheres to all HIPAA guidelines and regulations
Must have minimum one year experience in medical terminology
Experience with commercial, Medicare, Workers' Compensation insurance preferred
Meets all punctuality and attendance requirements, adheres to lunch schedules and breaks
Must be flexible with various shifts/hours
USD $20.00/Hr. USD $25.00/Hr.
PI3b7dd0ed27c3-26***********5
Meetings & Registration Coordinator
Remote Crew Scheduler Job
With more than one hundred years of leadership and innovation, Building Owners, and Managers Association (BOMA) International and its institute, Building Owners, and Managers Institute (BOMI), serve the entire commercial real estate community, including owners, managers, property professionals, engineers, and service providers of all commercial building types. BOMA's mission is to advance a vibrant commercial real estate industry through advocacy, influence, and knowledge across a federation of 81 U.S. local associations and18 global affiliates with over 20,000 members. BOMI provides critical education and training to industry professionals and has delivered more than 400,000 courses and 43,000 credentials through its designations and certificate programs with a proven record of increasing job performance and company efficiency. BOMA and BOMI are committed to championing commercial real estate professionals, equipping them with innovative insights and unparalleled value to propel their careers.
BOMA and BOMI continue to grow their offerings of courses and certifications and continue to support developing policy related to support commercial real estate professionals and assist them in furthering their careers. To that end, BOMA International is hiring a Meetings & Registration Coordinator to support our busy meetings and events department in Washington, DC.
Position Summary:
Reporting to the Director of Meetings, the Meetings & Registration Coordinator will be a part of a seven-member team responsible for creating and executing a multitude of events and meetings to support BOMA's and BOMI's membership and education goals. The primary function of the Meetings & Registration Coordinator will be to assist with the administrative and project management needs of the team to support the seamless execution of these events.
This role's dynamic nature requires keen attention to detail, and exemplary project management and organization skills. The ideal candidate will be a positive, motivated, determined, and organized individual who can be flexible to the ever-changing priorities of the department and organization. Consistent follow-up and follow through are imperative for creating seamless events that continue to draw BOMA's and BOMI's members and learners.
Primary Responsibilities:
Respond to customer service requests, via phone and e-mail, regarding all BOMA conferences, tradeshows, and other programs.
Assist the Director of Meetings with managing all logistical aspects of conferences and events, including scheduling, vendor management, catering arrangements, and ensuring all necessary equipment is available, ready, and functional.
Coordinate all event details effectively and with efficiency to ensure a smooth event experience for attendees.
Process registration records and generate reports, data entry.
Provide tracking and fulfillment of sponsor agreements and contracts.
Post and maintain content on conference websites and mobile apps.
Analyze metrics, campaign performance, and generate reporting.
Collaborate across departments to plan, coordinate, and support internal events.
Maintain lists of attendees for conference purposes.
Additional responsibilities as needed.
Required Qualifications:
Bachelor's Degree or relevant work experience + High School diploma.
A minimum of two (2) years of experience successfully managing at least one aspect of conferences or events, preferably in an association environment.
Demonstrated proficiency with Microsoft Office applications.
One (1) year of related work experience using a member/customer relationship database and automated registration system preferred.
Excellent verbal and written communication skills
Strong project management skills to ensure all event and meetings components are completed effectively, strategically, and on time.
Keen attention to detail and organization skills to support team goals and initiatives.
Travel is required 4 - 5 times a year for onsite management of meetings and events.
Strong ability to manage multiple projects and to thrive in a fast-paced environment that involves working on multiple content projects simultaneously.
A passion for providing superior customer experiences.
Preferred Skills and Personal Characteristics:
Positive and energetic individual eager to problem-solve and tackle new projects.
Collaborative, flexible, and open to others' ideas on a high-energy, hard-working team.
Committed to constant learning.
1 year of experience in an Association environment is preferred.
Interest in the Commercial Building industry is preferred.
Unrestricted authorization to work in the United States.
Location:
BOMA and BOMI have offices in Washington, D.C., and Annapolis, MD, respectively and operate on hybrid work schedules. Work from home two days per week may be granted after a probationary period. This role is located in the Washington, DC., office and given the collaborative nature of this position, we are only considering candidates who are in or willing to relocate to the Washington, D.C., area.
Compensation & Benefits:
The salary range for this position is $50,000 to $60,000. Additionally, BOMA provides a comprehensive benefits package including, but not limited to:
Health benefits, including medical, dental and vision for employees and their families.
Competitive 401(k) contributions.
Paid vacation time and paid sick and safe time.
Professional development and LinkedIn Learning license.
EAP Program.
To Apply:
Please email your resume and cover letter to ******************.
Subject: Meetings & Registration Coordinator
. Applications will be considered on a rolling basis until the position is filled; however, preference will be given to applications received by the close of business on March 21, 2025. Only those selected for an interview will be contacted. No telephone inquiries, please.
EEO Statement:
BOMA is an equal-opportunity employer. The organization provides equal employment opportunities to qualified persons without regard to race, sex, religion, national origin, disability, age marital status, pregnancy, sexual orientation, veteran status, genetic information or make-up, or any other protected category enumerated by applicable local, state law, or federal law.
Telecommunication Scheduling Coordinator
Crew Scheduler Job In Arlington Heights, IL
Onsite 5x a week in Arlington Heights, IL
Telecommunication Scheduling Coordinator
Shift: 8:30AM - 5:00PM
Must Haves:
Prior experience working within a telecommunication role or customer service.
Experience in data entry.
Familiarity with Microsoft Office products - site surveys are in Excel, and they will be working heavily with Excel.
Must provide customer and client satisfaction to all individuals you speak with
Exhibit the ability to work within a team environment while maintaining individual performance goals and expectations.
Prior experience in using effective organizational skills and the ability to prioritize and adapt to a fluctuating workload.
Day to Day :
A client in Arlington Heights is looking to hire a scheduling coordinator to work on a new client that they've been contracted to perform broadband installation services. This person will be responsible for scheduling the technicians for the installation as well as doing day of support for the installation itself. They will be juggling roughly 40 sites at any given time for installation but they move quickly through the process.
Crew Scheduler - Inflight
Crew Scheduler Job In Chicago, IL
Find your future at United! We're reinventing what our industry looks like, and what an airline can be - from the planes we fly to the people who fly them. When you join us, you're joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.
Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world's biggest route network. Connect outside your team through employee-led Business Resource Groups.
Create what's next with us. Let's define tomorrow together.
**Why Inflight Services?**
Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and
crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.
**Key Responsibilities:**
Inflight
Crew Schedulers ensure that all flights in our reliable Worldwide network are accurately staffed with Inflight
crew in support of Core4 as it relates to United's goal of providing safe, efficient, and reliable air transportation for our customers.
+ Assign all open flying to qualified Inflight
crew members according to Federal Aviation Regulations, flight attendant Contract, and Company policies
+ 24-hour communications center/point of contact for flight attendant work group, providing round-the-clock support to Inflight
crew members with regards to
schedule and flight-related issues, delay notifications, assignment modifications, etc.)
+ Responsible to supervise
crew legalities, communicate changes, reassign flight attendants and perform CMS transactions to ensure accurate
crew pay and quality assurance
**Qualifications**
**What's needed to succeed (Minimum Qualifications):**
+ High School Diploma or GED
+ 1 to 2 years
scheduling operations experience and or experience working in a fast-paced environment requiring high volume customer interaction
+ Possess intermediate MS Office skills particularly with Outlook, Word and Excel
+ Ability to convey information effectively both verbally and in writing
+ Strong computer knowledge and typing skills
+ Proven ability resolving conflict and working in a fast-paced environment handling stressful situations
+ Ability to manage stress and stay calm under high pressure situations
+ Must be able to manage multiple tasks and priorities to be successful on the job
+ Good organizational, time management, and problem-solving skills
+ Possess the necessary skills to provide support and courteous service to
crew members
+ Successful candidate must also be able to function effectively in a team-oriented environment
+ Must be legally authorized to work in the United States for any employer without sponsorship
+ Successful completion of interview required to meet job qualification
+ Reliable, punctual attendance is an essential function of the position
**What will help you propel from the pack (Preferred Qualifications):**
+ Bachelor's degree or 3 to 5 years of equivalent experience
+ COSMOS experience highly
+ 1 to 2 years relevant
crew scheduling
+ 1 to 2 years of airline operation experience
The base pay range for this role is $52,725.00 - $71,830.00.
The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact
[email protected] to request accommodation.
Patient Advocate - Infusion, BioPlus Specialty Pharmacy
Remote Crew Scheduler Job
Be Part of an Extraordinary Team
BioPlus Specialty Pharmacy is now part of CarelonRx (formerly IngenioRx), and a proud member of the Elevance Health family of companies. Together, CarelonRx and BioPlus offer consumers and providers an unparalleled level of service that's easy and focused on whole health. Through our distinct clinical expertise, digital capabilities, and broad access to specialty medications across a wide range of conditions, we deliver an elevated experience, affordability, and personalized support throughout the consumer's treatment journey.
Build the Possibilities. Make an Extraordinary Impact.
Title: Patient Advocate - Infusion
Location: This position will take part in Elevance Health's hybrid work model which includes remote work and in-office collaboration. The hybrid schedule for this position is one day per week in office. Candidates must reside within 50 miles or 1-hour commute each way of an Elevance Health office.
Schedule: Candidate must be able to operate in PST business hours.
The Patient Advocate - Infusion is responsible for creating, planning, directing, and implementing internal operations and external customer service activities which lead to excellent infusion patient satisfaction of service.
How you will make an impact:
Primary duties may include, but are not limited to:
Serves as an advocate and the primary contact for infusion patients, referral sources and potential patients.
Informs current, new infusion patients and referral sources about how the services and programs offered operate.
Acts as the single point of contact for patients and referral sources.
Makes a difference in patients' lives through advocacy.
Documents patient communications for charting and customer service and partners with the clinical team to support the patients' needs.
Coordinates with internal staff to resolve issues and concerns when infusion prescriptions are not fulfilled in a timely manner.
Develops consumer/patient educational materials and resources for distribution.
Recommends treatment plan modifications and determines need for additional services, in conjunction with case management and provider.
Participates in projects with cross-functional teams.
Minimum Requirements:
Requires a H.S. diploma or equivalent and a minimum of 2 years of experience working in the infusion community or industry; or any combination of education and experience which would provide an equivalent background.
Preferred Skills, Capabilities, and Experience:
Infusion specialty pharmacy experience highly preferred.
Previous patient advocacy experience highly preferred.
CPR+ system experience preferred.
For candidates working in person or remotely in the below location(s), the salary* range for this specific position is $62,400-$93,600.
Location(s): California, Nevada, Washington, Colorado
In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws
.
* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
Job Level:
Non-Management Non-Exempt
Workshift:
Job Family:
MED > Healthcare Role (Non-Licensed)
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Patient Advocate - Infusion, BioPlus Specialty Pharmacy
Remote Crew Scheduler Job
Be Part of an Extraordinary Team
BioPlus Specialty Pharmacy is now part of CarelonRx (formerly IngenioRx), and a proud member of the Elevance Health family of companies. Together, CarelonRx and BioPlus offer consumers and providers an unparalleled level of service that's easy and focused on whole health. Through our distinct clinical expertise, digital capabilities, and broad access to specialty medications across a wide range of conditions, we deliver an elevated experience, affordability, and personalized support throughout the consumer's treatment journey.
Build the Possibilities. Make an Extraordinary Impact.
Title: Patient Advocate - Infusion
Location: This position will take part in Elevance Health's hybrid work model which includes remote work and in-office collaboration. The hybrid schedule for this position is one day per week in office. Candidates must reside within 50 miles or 1-hour commute each way of an Elevance Health office.
Schedule: Candidate must be able to operate in PST business hours.
The Patient Advocate - Infusion is responsible for creating, planning, directing, and implementing internal operations and external customer service activities which lead to excellent infusion patient satisfaction of service.
How you will make an impact:
Primary duties may include, but are not limited to:
Serves as an advocate and the primary contact for infusion patients, referral sources and potential patients.
Informs current, new infusion patients and referral sources about how the services and programs offered operate.
Acts as the single point of contact for patients and referral sources.
Makes a difference in patients' lives through advocacy.
Documents patient communications for charting and customer service and partners with the clinical team to support the patients' needs.
Coordinates with internal staff to resolve issues and concerns when infusion prescriptions are not fulfilled in a timely manner.
Develops consumer/patient educational materials and resources for distribution.
Recommends treatment plan modifications and determines need for additional services, in conjunction with case management and provider.
Participates in projects with cross-functional teams.
Minimum Requirements:
Requires a H.S. diploma or equivalent and a minimum of 2 years of experience working in the infusion community or industry; or any combination of education and experience which would provide an equivalent background.
Preferred Skills, Capabilities, and Experience:
Infusion specialty pharmacy experience highly preferred.
Previous patient advocacy experience highly preferred.
CPR+ system experience preferred.
For candidates working in person or remotely in the below location(s), the salary* range for this specific position is $62,400-$93,600.
Location(s): California, Nevada, Washington, Colorado
In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws
.
* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
Job Level:
Non-Management Non-Exempt
Workshift:
Job Family:
MED > Healthcare Role (Non-Licensed)
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Patient Advocate - Infusion, BioPlus Specialty Pharmacy
Remote Crew Scheduler Job
Be Part of an Extraordinary Team BioPlus Specialty Pharmacy is now part of CarelonRx (formerly IngenioRx), and a proud member of the Elevance Health family of companies. Together, CarelonRx and BioPlus offer consumers and providers an unparalleled level of service that's easy and focused on whole health. Through our distinct clinical expertise, digital capabilities, and broad access to specialty medications across a wide range of conditions, we deliver an elevated experience, affordability, and personalized support throughout the consumer's treatment journey.
Build the Possibilities. Make an Extraordinary Impact.
Title: Patient Advocate - Infusion
Location: This position will take part in Elevance Health's hybrid work model which includes remote work and in-office collaboration. The hybrid schedule for this position is one day per week in office. Candidates must reside within 50 miles or 1-hour commute each way of an Elevance Health office.
Schedule: Candidate must be able to operate in PST business hours.
The Patient Advocate - Infusion is responsible for creating, planning, directing, and implementing internal operations and external customer service activities which lead to excellent infusion patient satisfaction of service.
How you will make an impact:
Primary duties may include, but are not limited to:
* Serves as an advocate and the primary contact for infusion patients, referral sources and potential patients.
* Informs current, new infusion patients and referral sources about how the services and programs offered operate.
* Acts as the single point of contact for patients and referral sources.
* Makes a difference in patients' lives through advocacy.
* Documents patient communications for charting and customer service and partners with the clinical team to support the patients' needs.
* Coordinates with internal staff to resolve issues and concerns when infusion prescriptions are not fulfilled in a timely manner.
* Develops consumer/patient educational materials and resources for distribution.
* Recommends treatment plan modifications and determines need for additional services, in conjunction with case management and provider.
* Participates in projects with cross-functional teams.
Minimum Requirements:
* Requires a H.S. diploma or equivalent and a minimum of 2 years of experience working in the infusion community or industry; or any combination of education and experience which would provide an equivalent background.
Preferred Skills, Capabilities, and Experience:
* Infusion specialty pharmacy experience highly preferred.
* Previous patient advocacy experience highly preferred.
* CPR+ system experience preferred.
For candidates working in person or remotely in the below location(s), the salary* range for this specific position is $62,400-$93,600.
Location(s): California, Nevada, Washington, Colorado
In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.
* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
Job Level:
Non-Management Non-Exempt
Workshift:
Job Family:
MED > Healthcare Role (Non-Licensed)
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Patient Success Advocate | Weekend Coverage
Remote Crew Scheduler Job
The Cadence Health team is currently looking for a Patient Success Advocate to join our dynamic call center environment. As a Patient Success Advocate, you will be responsible for delivering comprehensive support to patients and partners participating in the Cadence remote monitoring program across various channels. Your primary duties will include handling incoming patient inquiries, providing administrative assistance to clinicians, and executing patient engagement and retention initiatives.
This role will be required to work Saturday & Sun (9 am -8 pm EST) Monday & Tuesday (10 am -9 pm EST)
WHAT YOU'LL DO:
Provide courteous and professional assistance to customers via phone, email, and chat, addressing inquiries, troubleshooting technical issues, rescheduling appointments, and providing solutions in a timely manner.
Educate customers on the features, functionalities, and benefits of our Cadence technology products and services, empowering them to maximize medical device usage.
Conduct follow-up communication with customers to ensure their issues have been resolved satisfactorily, gather feedback on their experience, and provide additional assistance if needed.
Appropriately escalate patient concerns to the necessary care delivery teams, ensuring that complex issues are addressed promptly and efficiently.
WHAT YOU'LL NEED:
Multi-channel (voice, email, SMS) help desk experience where you interact directly with the consumer. Experience with Zendesk is a plus.
To ensure that our clinicians have the necessary tools for a successful remote work environment, home office setups must have consistently stable wifi with strong upload and download speeds. A wifi speed test is required before participating in the interview process to verify that these standards are met.
Experience in a customer-facing healthcare related field (advocacy, health system, insurance) providing incredible service and helping patients/members navigate the complex healthcare system.
Remote patient monitoring support experience is a plus.
Previous experience working in a metrics-driven position.
An Active Certification as a Medical Assistant from an accredited association (AAMA, NCMA, NHA, NCCT, AMT, NCCA) is a plus.
Experience working with Medicare patients.
Ability to problem solve, ask probing questions, and troubleshoot.
Prior experience working in a remote work environment.
Ability to represent Cadence and become a building block of an amazing culture and future.
Willingness to receive and provide feedback with positive intent.
Ability to identify trends and raise them proactively, ideally with suggestions or solutions.
Eagerness to continue to learn and grow.
WHO WE ARE:
At Cadence, we care. We care for patients in their homes seamlessly using technology. We deliver personalized, accessible care that makes a meaningful impact on patients' health. We believe that all chronic disease patients - regardless of zip code - deserve access to the best possible care.
Care is at the core of everything we do.The most important people at Cadence are the people who take care of our patients, our caregivers: nurse practitioners, registered nurses, medical assistants, patient success coordinators, and more. The patient-centric team at Cadence is reliable, responsive, warm, and knowledgeable. We hold ourselves to a high bar to deliver a memorable patient experience; a level of care that we all want for our own family members.
At Cadence, unlike most traditional healthcare settings, things change rapidly and that necessitates employees who embrace technology and are committed to helping build an even better service for patients and partner providers than we have today. If you are passionate about putting patients first and changing the way care is delivered in America, join us at Cadence! Together, we'll make a meaningful impact on the lives of those we serve.
WHAT YOU'LL GET:
Cadence recognizes the unique needs of its diverse, distributed workforce and seeks to provide an inclusive work environment for its world-class clinicians and technologists.
Company culture all about impact, shared growth mindset, empowerment, and integrity
An opportunity to help improve the quality of life of millions of Americans
Unique chance to support the development of an amazing product; Cadence's in-house clinicians are our super users and beta testers
Competitive salaries and quarterly incentives
Medical, dental, and vision insurance
TelaDoc (virtual primary care)
Competitive PTO
401K and 401K match
National and local discounts powered by TriNet
Onboarding stipend for remote equipment and home office setup
Paid Parental Leave
Charitable Donation Match program
Expected compensation range: $20-$22/hr ($45k-$55k OTE)
Location: Remote
Patient Advocate (scheduling)
Remote Crew Scheduler Job
Welbe Advocate
The WelbeHealth PACE program helps seniors stay in their homes and communities by providing medical care and community-based services. We provide all-inclusive care for seniors including medical, dental, physical therapy, and much more. Our core values and participant focus lead the way no matter what.
The Welbe Advocate I will focus on either inbound and/or outbound assignments within the Call Center (the Hub), which includes but is not limited to call management (answering inbound calls), outbound scheduling, authorization processing, inquiry reply, clinic-based scheduling, and other administrative tasks. The Welbe Advocate will provide outstanding customer service to all stakeholders (participants, families, partners, and clinic team members), and will be accountable for proper documentation and maintaining current and accurate records of all the scheduled appointments.
Must reside in CA, open to train onsite in local office.
Essential Job Duties:
Answer incoming phone calls, emails, and contacts as requests come in, and appropriately screen, transfer, resolve and dispose of calls expeditiously while adhering to all process and documentation standards
Review, process, schedule and authorize orders according to department protocols
Ensure that appropriate and timely documentation of all updates, encounters, and communication is documented in source systems as outlined by department protocols
Effectively coordinate the scheduling of participants' appointments, including trouble-shooting conflicts or urgent needs, communicating with all stakeholders (staff, family, providers, etc.), and meeting appointment turn-around times as outlined in WelbeHealth Appointment Scheduling Protocol
Provide eligibility status and benefit information for participants
Address both participant and provider inquiries (Including authorization status and requirements) and if unable to resolve, escalate as appropriate
Job Requirements:
High School Diploma or Equivalency required
Must reside in CA, open to train onsite in local office
Minimum of one (1) year of experience working in a call center environment where a service/support role was primarily performed
Must be flexible with work hours - weekend shift support.
Minimum of one (1) year of experience working in a medical scheduling role. Preferably a medical or healthcare related position.
Benefits of Working at WelbeHealth: Apply your expertise in new ways as we rapidly expand. You will have the opportunity to design the way we work in the context of an encouraging and loving environment where every person feels uniquely cared for.
Medical insurance coverage (Medical, Dental, Vision)
Flexibility with remote, work from home schedule
Work/life balance - we mean it! 17 days of personal time off (PTO), 12 holidays observed annually, sick time
Advancement opportunities - We've got a track record of hiring and promoting from within, meaning you can create your own path!
And additional benefits
Salary/Wage base range for this role is $21.07 -$25.28 hourly + Bonus + Equity. WelbeHealth offers competitive total rewards package that includes, 401k match, healthcare coverage and a broad range of other benefits. Actual pay will be adjusted based on experience and other qualifications.
Compensation $21.07—$25.28 USD
COVID-19 Vaccination Policy
At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.
Our Commitment to Diversity, Equity and Inclusion
At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.
Beware of Scams
Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @welbehealth.com email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to ****************************
Healthcare Advocate - Patient Navigator
Remote Crew Scheduler Job
Mission
Empower everyone to live a long, full and optimal life by redefining the future of heart health.
1 in 3 humans die of heart disease - it's time to change that.
We're designing heart health from the ground up so that humans can live fuller lives. We're building technology to accelerate recovery after a cardiac event. And we're optimizing health stacks to realize preventive and aspirational goals.
Recora is redefining the future of heart health - we invite you to join us on this mission.
About Recora
Recora was founded in 2020 by seasoned digital health entrepreneurs. In past roles, we've founded and scaled high-growth startups, run large health systems, advised government programs, built technology you use every day, and provided healthcare for millions of lives.
We're backed by leading VCs including SignalFire, Pear, GFC , 2048, Great Oaks, MGV and more. Over the last year, we've built the leading virtual cardiac recovery and management platform for members with cardiac conditions. For every member we serve, we add an average of five years to their lifespan.
We're growing - fast. Our member base is doubling every month and we're looking to 3x our team size quickly. This will allow us to scale nationally and accelerate product development across the continuum of heart health.
Who We Are
We are innovators at heart. This driving force guides us to create, build, partner, and operate at the highest levels. We seek answers to some of the hardest problems in technology and healthcare and enjoy the process of finding unexplored solutions.
We're a group of diverse, thoughtful and humble folks. Having worked in organizations of every size and shape, we know that
people
make or break teams. An open, ego-free and supportive culture is central to making the best team of people at Recora.
As a team, we love our work and love working together. We take ownership in Recora and strive to grow personally and professionally in service of our mission. Because we enjoy hard problems and value growth, we can celebrate both challenges and excellence in equal measure.
Job Title: Healthcare Advocate - Patient Navigator
Classification: 1099 Contractor
Work Structure: Fully Remote
Team: Clinical Operations
Reporting to: Program Manager
Location: United States
About Recora
Recora is hiring passionate Healthcare Advocates to help us accomplish our mission of empowering everyone to live a long, full, and optimal life by redefining the future of heart health.
About You
As heart disease remains the leading cause of death, you are deeply committed to ensuring that patients receive the care, guidance, and support they need to navigate their health journey with confidence. You believe in breaking down barriers to care, advocating for patients' needs, and making high-quality cardiovascular care more accessible-especially from the comfort of home.
You're known for your empathy, strong communication skills, and ability to build trust with patients and caregivers. Your problem-solving mindset and ability to collaborate with clinical teams fuel your success in helping patients overcome obstacles, access critical resources, and actively participate in their own care.
The Patient Navigator will guide patients with chronic conditions through the complexities of the healthcare system. This role focuses on eliminating barriers to care, ensuring timely access to services, and providing support throughout the treatment journey.
Responsibilities
Conduct person-centered interviews to understand patients' life stories, strengths, needs, and goals.
Assist patients in identifying and accessing appropriate healthcare providers and services.
Coordinate care transitions between various healthcare settings, ensuring continuity of care.
Provide tailored health education to help patients understand their condition and treatment options.
Facilitate communication between patients and healthcare providers to ensure patient needs and preferences are addressed.
Support patients in overcoming barriers to care, such as transportation, financial constraints, or cultural differences.
Encourage and empower patients to actively participate in their healthcare decisions.
Your Past Experience
Bachelor's degree in health sciences, social work, or a related field.
Experience in patient navigation, case management, or a related role.
Strong understanding of the healthcare system and community resources.
Excellent communication and interpersonal skills.
Ability to work with diverse populations and address unique patient needs.
Problem-solving skills and the ability to manage multiple priorities.
Note: This is a 1099 Contractor position only.
Patient Advocate (Call Center)
Remote Crew Scheduler Job
Our healthcare system is the leading cause of personal bankruptcy in the U.S. Every year, over 50 million Americans suffer adverse financial consequences as a result of seeking care, from lower credit scores to garnished wages. The challenge is only getting worse, as high deductible health plans are the fastest growing plan design in the U.S.
Cedar's mission is to leverage data science, smart product design and personalization to make healthcare more affordable and accessible. Today, healthcare providers still engage with its consumers in a “one-size-fits-all” approach; and Cedar is excited to leverage consumer best practices to deliver a superior experience.
The Role
The Patient Advocate position serves as the liaison between the patient and healthcare provider supporting our patients through the following channels: live chat, phone, and email communications. In addition, patient advocates act as account managers to holistically manage the medical billing process and anticipate potential billing issues. We believe that all patients deserve to have a pleasant and efficient healthcare billing experience.
Responsibilities
Manage on average 60-80 incoming and outgoing patient calls daily regarding medical bills
Utilize the Cedar platform to handle all patient questions via inbound chats, phone calls and perform appropriate outbound call campaign
Run and follow through on escalations to the healthcare provider
Lead the payment posting process and follow up on defaulted payments
Appropriately follow up with insurance and other third parties
Meet assigned team and individual metrics related to satisfaction and collections performance
Skills and Experience
2-3 years of customer service experience via phone or call center
1-2 years of medical billing, insurance or related healthcare experience
Experience navigating electronic medical record systems (preferably Athena (Centricity Business), eClinicalWorks, Medik, CareVoyant, Nextgen, and Epic)
Proficiency in Google Suite
Ability to toggle between multiple systems and efficient typing skills
Excellent verbal and written communication skills
Self motivated individual with exceptional attention to detail
Ability to show empathy and passion for outstanding customer service
Excellent problem solving and critical thinking skills
Open to ambiguity and ever changing environment
We're looking for someone willing to be flexible with their schedule from time to time
This is a fully remote position, and as a result will require access to a quiet and private space.
A background check is required for this position, which will be conducted in accordance with applicable law.
Compensation Range and Benefits:
Hourly Rate: $19.47*
This role offers a competitive benefits and wellness package
*Subject to location, experience, and education
#LI-TN1
#LI-Remote
What do we offer to the ideal candidate?
A chance to improve the U.S. healthcare system at a high-growth company! Our leading healthcare financial platform is scaling rapidly, helping millions of patients per year
Unless stated otherwise, most roles have flexibility to work from home or in the office, depending on what works best for you
For exempt employees: Unlimited PTO for vacation, sick and mental health days-we encourage everyone to take at least 20 days of vacation per year to ensure dedicated time to spend with loved ones, explore, rest and recharge
16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
Diversity initiatives that encourage Cedarians to bring their whole selves to work, including three employee resource groups: be@cedar (for BIPOC-identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and Cedar Women+ (for female-identifying Cedarians)
Competitive pay, equity (for qualifying roles) and health benefits that start on the first of the month following your start date (or on your start date if your start date coincides with the first of the month)
Cedar matches 100% of your 401(k) contributions, up to 3% of your annual compensation
Access to hands-on mentorship, employee and management coaching, and a team discretionary budget for learning and development resources to help you grow both professionally and personally
About us
Cedar was co-founded by Florian Otto and Arel Lidow in 2016 after a negative medical billing experience inspired them to help improve our healthcare system. With a commitment to solving billing and patient experience issues, Cedar has become a leading healthcare technology company fueled by remarkable growth. "Over the past several years, we've raised more than $350 million in funding & have the active support of Thrive and Andreessen Horowitz (a16z).
As of November 2024, Cedar is engaging with 30 million patients annually and is on target to process $3.5 billion in patient payments annually. Cedar partners with more than 55 leading healthcare providers and payers including Highmark Inc., Allegheny Health Network, Novant Health, Allina Health and Providence.
Clinical Patient Services Advocate - Pharmacy - FT - Day
Remote Crew Scheduler Job
Schedule:
Full time - 36 hours/week or greater
Shift:
First Shift (Days - Less than 12 hours per shift) (United States of America)
Weekly Work Schedule:
8 hours from Mon to Fri. 99% morning shift.
Job Information Exemption Status: Non-Exempt
A Brief Overview
Determines, supports, and assists patients and/or families in overcoming financial barriers to medication access with focused expertise in patient enrollment in Medication Assistance Programs and Foundations. Works closely with medical, nursing and pharmacy staff to secure and maintain access to medications for patients in need. The Clinical Patient Services Advocate will centrally coordinate, obtain, review, and track Medication Assistance Program and Foundation enrollments and will act as a financial advocate for the patient.
Education Qualifications
Graduate of an accredited practical nursing program is required.
Experience Qualifications
2 years Licensed Practical Nurse (LPN) experience. Required
Healthcare clinic and/or insurance/third party reimbursement experience. Preferred
Experience in customer service. Preferred
Skills and Abilities
Strong customer service skills. (Required proficiency)
Able to communicate effectively and work with teams. (Required proficiency)
Able to solve problems independently. (Required proficiency)
Strong organizational skill set. (Required proficiency)
Excellent understanding and use of the EMR. (Required proficiency)
Proficient use of Microsoft Office applications and Microsoft Outlook. (Required proficiency)
Licenses and Certifications
Licensed Practical Nurse - KSBN Required
What you will do
Collaborate with physicians, clinic staff, case managers and pharmacy staff to identify potential patients in need of financial assistance.
Conduct patient interviews by phone or in person to determine patient's qualification for Medication Assistance Programs and Foundations by reviewing health/prescription insurance, financial status and other documentation specific to financial assistance program requirements.
Navigate and properly utilize the patient's electronic medical record to obtain clinical information required by financial assistance program.
Communicate effectively with assistance program representatives, patients, physicians, pharmacists and other parties as necessary for enrollment and re-enrollment of patients in Medication Assistance Programs and Foundations.
Support physician clinic staff and specialty pharmacy staff in maintaining prescription refill continuity and facilitating patient enrollment in REMS programs as required by the FDA, reviewing and assisting with prior authorization denial appeals and processing prescription refills.
Assists with quality assurance reviews on denied medical claims. This includes but is not limited to researching denied claims, determining and initiating action to resolve denied claims and intradepartmental collaboration to ensure timely and accurate resolution of denied claims.
Serve as a liaison between physician clinic staff, specialty pharmacy, infusion pharmacy, and other stakeholders to develop and maintain a strong and collaborative partnership between the businesses.
Identify opportunities for the Stormont Vail Pharmacy to partner with prescribers in the development of new initiatives and avenues of service.
Identify areas for process improvement and participate in related activities.
Maintain productivity, quality and customer service requirements according to department policy and procedure.
Complies with Medicare/Medicaid rules and regulations.
Complies with HIPAA/HITECH regulations.
Required for All Jobs
Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health
Performs other duties as assigned
Patient Facing Options
Position is Patient Facing
Remote Work Guidelines
Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards.
Stable access to electricity and a minimum of 25mb upload and internet speed.
Dedicate full attention to the job duties and communication with others during working hours.
Adhere to break and attendance schedules agreed upon with supervisor.
Abide by Stormont Vail's Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.
Remote Work Capability
On-Site; No Remote
Scope
No Supervisory Responsibility
No Budget Responsibility No Budget Responsibility
Physical Demands
Balancing: Occasionally 1-3 Hours
Carrying: Occasionally 1-3 Hours
Climbing (Ladders): Rarely less than 1 hour
Climbing (Stairs): Occasionally 1-3 Hours
Crawling: Rarely less than 1 hour
Crouching: Rarely less than 1 hour
Driving (Automatic): Rarely less than 1 hour
Driving (Standard): Rarely less than 1 hour
Eye/Hand/Foot Coordination: Frequently 3-5 Hours
Feeling: Occasionally 1-3 Hours
Grasping (Fine Motor): Frequently 3-5 Hours
Grasping (Gross Hand): Occasionally 1-3 Hours
Handling: Occasionally 1-3 Hours
Hearing: Frequently 3-5 Hours
Kneeling: Occasionally 1-3 Hours
Lifting: Occasionally 1-3 Hours up to 50 lbs
Operate Foot Controls: Rarely less than 1 hour
Pulling: Rarely less than 1 hour up to 10 lbs
Pushing: Rarely less than 1 hour up to 10 lbs
Reaching (Forward): Rarely less than 1 hour up to 10 lbs
Reaching (Overhead): Rarely less than 1 hour up to 10 lbs
Repetitive Motions: Occasionally 1-3 Hours
Sitting: Frequently 3-5 Hours
Standing: Occasionally 1-3 Hours
Stooping: Occasionally 1-3 Hours
Talking: Occasionally 1-3 Hours
Walking: Occasionally 1-3 Hours
Physical Demand Comments:
Clarity of vision at 20 inches or less and the ability to identify and distinguish colors is essential.
Working Conditions
Burn: Rarely less than 1 hour
Chemical: Rarely less than 1 hour
Combative Patients: Rarely less than 1 hour
Dusts: Rarely less than 1 hour
Electrical: Rarely less than 1 hour
Explosive: Rarely less than 1 hour
Extreme Temperatures: Rarely less than 1 hour
Infectious Diseases: Rarely less than 1 hour
Mechanical: Rarely less than 1 hour
Needle Stick: Rarely less than 1 hour
Noise/Sounds: Occasionally 1-3 Hours
Other Atmospheric Conditions: Rarely less than 1 hour
Poor Ventilation, Fumes and/or Gases: Rarely less than 1 hour
Radiant Energy: Rarely less than 1 hour
Risk of Exposure to Blood and Body Fluids: Rarely less than 1 hour
Risk of Exposure to Hazardous Drugs: Rarely less than 1 hour
Hazards (other): Rarely less than 1 hour
Vibration: Rarely less than 1 hour
Wet and/or Humid: Rarely less than 1 hour
Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment.
Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.
Patient Advocate - Infusion, BioPlus Specialty Pharmacy
Remote Crew Scheduler Job
Be Part of an Extraordinary Team BioPlus Specialty Pharmacy is now part of CarelonRx (formerly IngenioRx), and a proud member of the Elevance Health family of companies. Together, CarelonRx and BioPlus offer consumers and providers an unparalleled level of service that's easy and focused on whole health. Through our distinct clinical expertise, digital capabilities, and broad access to specialty medications across a wide range of conditions, we deliver an elevated experience, affordability, and personalized support throughout the consumer's treatment journey.
Build the Possibilities. Make an Extraordinary Impact.
Title: Patient Advocate - Infusion
Location: This position will take part in Elevance Health's hybrid work model which includes remote work and in-office collaboration. The hybrid schedule for this position is one day per week in office. Candidates must reside within 50 miles or 1-hour commute each way of an Elevance Health office.
Schedule: Candidate must be able to operate in PST business hours.
The Patient Advocate - Infusion is responsible for creating, planning, directing, and implementing internal operations and external customer service activities which lead to excellent infusion patient satisfaction of service.
How you will make an impact:
Primary duties may include, but are not limited to:
* Serves as an advocate and the primary contact for infusion patients, referral sources and potential patients.
* Informs current, new infusion patients and referral sources about how the services and programs offered operate.
* Acts as the single point of contact for patients and referral sources.
* Makes a difference in patients' lives through advocacy.
* Documents patient communications for charting and customer service and partners with the clinical team to support the patients' needs.
* Coordinates with internal staff to resolve issues and concerns when infusion prescriptions are not fulfilled in a timely manner.
* Develops consumer/patient educational materials and resources for distribution.
* Recommends treatment plan modifications and determines need for additional services, in conjunction with case management and provider.
* Participates in projects with cross-functional teams.
Minimum Requirements:
* Requires a H.S. diploma or equivalent and a minimum of 2 years of experience working in the infusion community or industry; or any combination of education and experience which would provide an equivalent background.
Preferred Skills, Capabilities, and Experience:
* Infusion specialty pharmacy experience highly preferred.
* Previous patient advocacy experience highly preferred.
* CPR+ system experience preferred.
For candidates working in person or remotely in the below location(s), the salary* range for this specific position is $62,400-$93,600.
Location(s): California, Nevada, Washington, Colorado
In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.
* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Patient Advocate
Remote Crew Scheduler Job
Job Details Remote - N/A, FL Fully Remote $17.50 HourlyDescription
About Us:
As a leading provider of flexible, co-branded patient financing solutions, we help patients pay for medical costs with affordable payment plans and zero to low-interest rates, that do no harm to their credit.
We believe that no patient should avoid care or risk bankruptcy from healthcare costs, and no healthcare provider should go uncompensated for the world-class care they deliver. Our solutions were designed to support the physical well-being of patients and the financial well-being of healthcare systems.
We have helped over 1 million patients afford out-of-pocket healthcare expenses by making collecting payments a breeze through automation, digitization, and intuitive patient communication channels.
About the Team:
Patient Advocacy is the center of what we do here at AccessOne, and our Patient Advocate Call Center is the core of our operations. Our Patient Advocates are dedicated to making the patient payment process as easy and effortless as possible, for both patients and providers.
About the Role:
As a Patient Advocate for AccessOne, you will provide best-in-class service to health system patients in a call center environment by:
Responding to patients' questions concerning medical bill payments with a high degree of compassion and professionalism
Helping patients identify solutions to stay current with their payments
Activating new payment plans
Adding charges to existing payment plans
Setting up one-time and recurring monthly payments
Following up on past-due accounts in an empathetic and professional manner
Assisting patients with navigating our online portal
Other tasks or projects as needed or assigned
Qualifications
About You:
You are empathetic and passionate about helping people. You want to bring your talents to a company where what you do makes a positive impact on people's lives. You thrive in a structured environment and are looking for a role that offers work/life balance. You're always learning and growing, and you're looking for a company that will support you on your professional development journey.
The Patient Advocate opportunity at AccessOne may be a match for you if you have the following knowledge, skills, and abilities:
Proficiency with MS Office, Windows OS, and web browsers
Knowledge of customer service best practices
Excellent verbal and written communication skills
Effective time management and organizational skills
Ability to work uninterrupted 8-hour shifts with scheduled rest breaks and meal periods
Well-developed analytical and problem-solving skills
Proven ability to safeguard highly confidential information
Ability to report to the worksite for scheduled shifts on a consistent basis
Ability to respond to and de-escalate sensitive matters with patience, compassion, and empathy
If you also have these preferred qualifications, we consider that a major plus!
Medical billing experience
Call center experience
Spanish language fluency
Why AccessOne:
We strive to provide a collaborative, creative environment where each person feels encouraged to bring their whole selves to work and contribute to our processes, decisions, planning, and culture.
We understand the importance of offering quality compensation and benefits to our outstanding employees. Our commitment to your success is enhanced by our:
Competitive compensation
Robust group benefits - such as medical, dental, vision, life, and disability - take effect immediately!
401(k) retirement savings plan with company match
Paid parental leave
Paid holidays
Generous paid time off
Tuition reimbursement
Continuing education opportunities
Casual dress code
Employee-led committees
AccessOne values diversity, equity, and inclusion and we are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, gender identity or expression, sexual orientation, marital status, religion, age, disability, results of genetic testing, or service in the military.
Patient Advocate
Remote Crew Scheduler Job
" Patient Advocate Roanoke, VA, US, 24014 Employment Status: Full time Shift: Day Facility: CRMH - Carilion Roanoke Memorial Hospital How You'll Help Transform Healthcare: This position will provide frontline risk management through the intake, investigation, and either resolution or escalation of complaints and grievances from patients, family members, and visitors. The Patient Advocate will exercise autonomy in determining the optimum method of management to ensure the best possible outcome for all involved. The Patient Advocate will also provide support to Carilion Clinic staff by assisting with communication between staff and patients and families and acting as liaison when appropriate.
* Promotes Carilion Clinic's Culture of Service Excellence and quality through teamwork, respectful communication, maintenance of a professional environment, partnership with those we serve, and anticipation of patient/customer needs.
* Applies communication skills, de-escalation techniques, and resolution strategies to the management of patient, family, and visitor complaints and grievances.
* Receives and process calls, letters, visits or other notifications of complaints. Reports potential claims to the Director of Patient Advocacy as needed.
* Investigates complaints by actively working with managers/directors of affected areas to determine issues. This includes talking with care givers or other staff involved in the care of the patient. Determines the location of the event incident, requesting medical records, obtaining release from patient for access to medical records from outside facilities, when necessary. Meets with patients, families or involved persons and investigates complaints and concerns.
* Determine completeness of complaint response and forwards the information to Director for final review. Drafts letters to patients and families and prepare for Director's signature.
* Following the investigation of a complaint/grievance determines the appropriate disposition for that complaint /grievance (resolution, escalation, or response and closure). Works with appropriate internal and external resources to effectuate disposition as necessary. Works within the parameters established by departmental policy.
* Proactively provides education and support to patients, families, visitors, providers, and staff through regular rounding in clinical areas and practice sites. Educates and orients staff regarding the Department of Patient Advocacy and provides other educational opportunities as appropriate.
* Provides accurate and up-to-date complaint and grievance information to the Director on a monthly basis for incorporation into report to Grievance Committee. Reports on directly to the Grievance Committee regarding specific issues or initiatives on an "as needed" basis.
* Personally escorts patients, employees or families as indicated to the appropriate locations. Provides support to Guest Services as appropriate.
What We Require:
Education: High school diploma or GED required, Bachelors preferred.
Experience: One to three years of experience in customer service with de-escalation, effective communication and time management skills. Must demonstrate strong reading, writing, spelling, grammar, and punctuation. Ability to work independently with minimum supervision by applying policies, procedures, and using available resources.
Licensure/Certifications/Registration: Maintains Notary Public designation. CPHRM Certification within one (1) year.
Other Minimum Qualifications: Effective interpersonal, communication and teamwork skills required. Must successfully complete orientation. Active listening with compassion and empathy is a constant and continuous required skill. Demonstrated history of compliance and confidentiality required. Demonstrated ability to communicate well in challenging situations. Often communicates with state, legal and other representatives and serves as a front line contact. Tools used may include but are not limited to Microsoft Word, Power Point, Excel, Salesforce and others as needed.
About Carilion
This is Carilion Clinic ...
An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.
Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.
Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.
Requisition Number: 151173
Employment Status: Full time
Location: CRMH - Carilion Roanoke Memorial Hospital
Shift: Day
Shift Details: Monday-Friday 8am - 5pm
Recruiter: DANA E JOHNSON
Recruiter Email: ****************************
For more information, contact the HR Service Center at **************.
Carilion Total Rewards
What matters to you is important to us-like benefits, rewards, and resources to improve your life. Carilion understands the importance of prioritizing your well-being to help you develop and thrive. When you make your tomorrow with us, we'll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:
* Employer Funded Pension Plan, vested after five years (Voluntary 403B)
* Comprehensive Medical, Dental, & Vision Benefits
* Flexible Work Arrangements/Schedules
* Remote Work Options
* Paid Time Off (accrued from day one)
* Onsite fitness studios and discounts to our Carilion Wellness centers
* Access to our health and wellness app, Virgin Pulse
* Discounts on childcare
* Continued education and training
Find more about Carilion Clinic's benefits by vising our Total Rewards Page.
Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status.
Carilion Clinic is a drug-free workplace.
Nearest Major Market: Roanoke
Job Segment: Medical, NICU, Pediatric, ICU, Risk Management, Healthcare, Finance
Patient Advocate
Remote Crew Scheduler Job
The Assistance Fund is looking for Patient Advocates to join our team to help children and adults access the treatment they need to manage a life-threatening, chronic, or rare disease. Hourly Rate: $16.00; eligible for a performance-based merit increase after 90 days of successful employment.
Start Date: TBD
Schedule: Monday - Friday. Shift flexibility between 8:00 am - 7:00 pm
Employees work a hybrid work schedule after 4 weeks of in-office training has been completed. The current hybrid schedule is one day per week in office (Tuesday) and work from home all other days.
Benefits effective the first of the month following 30 days of employment, including 100% Paid Health Benefits for you and your dependents. (See Below)
Patient Financial Advocate
Remote Crew Scheduler Job
Patient Financial Advocate - (2500006O) Description THE UNIVERSITY OF TEXAS SOUTHWESTERN MEDICAL CENTER JOB SUMMARYThis position receives and resolves outgoing telephone inquiries for all activities associated with the collections of receivables, re-billing, insurance verification, registration updates and account follow-up with a specialized interest in self-pay. This position requires a high level of customer service and the ability to maintain friendly and appropriate communication with patients, client staff, insurance companies, and employees. This individual based on job duty could be responsible to work self pay balances, deceased, bankrupt, charity, collection agency recalls, and will serve as a liaison to the clinics, follow-up teams, and hospital staff to facilitate the appropriate and prompt payment of self-pay balances.
We are seeking a self-motivated candidate who thrives in a dynamic environment and takes initiative in completing tasks efficiently.
The ideal candidate will be proactive, resourceful, and able to work independently, while also collaborating effectively within a team.
Strong problem-solving skills and a results-driven mindset are essential for success in this role.
If you are a self-starter with a passion for driving success, we would love to hear from you.
Shift: 8-hour days (730am-4:00pm), Monday thru Friday
Work From Home: This is a WFH position. Preferrred candidate does live in the Greater DFW area. Additional details to be discussed as part of the interview process.
ESSENTIAL FUNCTIONS
Job Duties
May perform some or all of the following:
Assist in answering incoming patient/client calls to the Customer Service Department.
Resolve complex account issues and escalated patient calls.
Assist patients from the beginning of the issue to the end of the issue to ensure a resolution by all parties.
Patient accounts assigned to this person will be their sole responsibility until completion.
Contact or work directly with patients regarding their self-pay balances for payment or payment arrangements.
Determine appropriate action to be taken and make independent decisions regarding adjustment and processing of open/unresolved billing issues.
Work directly with appropriate clinic Billing Managers and Patient Assistance Office Managers to correct and resolve patient complaints.
Perform audit of accounts to resolve discrepancies in account balances and ensure payments are in accordance with the respective contract, appropriate discounts or applicable write-offs.
Contact the departments when there are issues regarding the patient's coding or service.
Contact the patient's insurance company if there are any issues regarding benefits
Contact the Follow Up department if there is a question regarding a denial or if an appeal is needed.
Contact the collection agencies if an account needs to be recalled from the agency or if there is any issue regarding payments.
Contact the Self-Pay or Insurance Posting Team(s) if there is any issue with posting.
Contact the Refund Team to ensure the patient and/or insurance refund is completed and sent out.
Work closely with Management to help identify and report trends pertaining to the Customer Service Work Queues. Make recommendations regarding work flows and procedures.
Stay abreast of the latest developments and trends in medical billing, customer service and collections. Attend seminars, webinars, and workshops and actively participates in Occupational Training and Development and Compliance educational activities.
Maintain knowledge of all university applicable rules, regulations, policies, guidelines that impact Billing Operations; seeks advice and guidance as necessary to ensure proper understanding of job functions.
Identify ways to improve work processes and provide recommendations for new or revised procedures, to enhance the collection and customer service process; implements and monitors results as appropriate in support of the overall goals of the department.
Duties performed may include one or more of the following core functions: (a) Directly interacting with or caring for patients; (b) Directly interacting with or caring for human-subjects research participants; (c) Regularly maintaining, modifying, releasing or similarly affecting patient records (including patient financial records); or (d) Regularly maintaining, modifying, releasing or similarly affecting human-subjects research records.
Perform other duties as assigned.
QUALIFICATIONS
Education and Experience
Required
EducationHigh School Diploma Or equivalent or
Experience4 years Directly related experience in medical billing environment with at least and2 years Customer service experience in evaluating customer billing inquiries.
Preferred
EducationAssociate's Degree Or two years of college
Knowledge, Skills and Abilities
Work requires demonstrating the ability to handle escalated or complex customer inquiries.
Work requires must be professional in appearance and adhere to the department's policies and procedures.
Work requires strong customer service and organizational skills.
Work requires strong oral and written communication skills, including the use of medical terminology.
Work requires to be able to handle stressful situations including discussing outstanding balances with patients and taking the appropriate action.
PHYSICAL DEMANDS/WORKING CONDITIONS
Physical DemandsTalking
Working ConditionsOffice Setting
PACT STATEMENT
The following is the acronym, "PACT", and is fundamental to all non-clinical positions at UT Southwestern Medical Center:
P-Problem Solving: Employees take ownership in solving problems effectively, efficiently, and to the satisfaction of customers, or managers. They show initiative in addressing areas of concern before they become problems.
A-Ability, Attitude and Accountability: Employees exhibit ability to perform their job and conduct themselves in a professional and positive manner reflecting a professional environment readily assuming obligations in a dependable and reliable manner.
C-Communication, Contribution, and Collaboration: Who are our Customers? Anyone who requests our help, needs our work product, or receives our services. Employees focus on customer service with creative solutions while improving the customer experience through clear, courteous, and timely delivery and communication. Sharing ideas with others helps expand our contribution to department goals.
T-Teamwork: Employees work to contribute to the department's success by supporting co-workers, promoting excellence in work product and customer service, and in maintaining a satisfying, caring environment for each other.
SalarySalary NegotiableSecurityThis position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.
EEO Statement
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.
Primary Location: Texas-Dallas-5323 Harry Hines BlvdWork Locations: 5323 Harry Hines Blvd 5323 Harry Hines Blvd Dallas 75390Job: Insurance/BillingOrganization: 713009 - MG Rev Cyc-Acct ResolutionsSchedule: Full-time Shift: Day JobEmployee Status: RegularJob Type: StandardJob Level: Individual ContributorJob Posting: Feb 27, 2025, 6:14:59 PM