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Ramp Agent skills for your resume and career

Updated January 8, 2025
3 min read
Ramp Agent Example Skills
Below we've compiled a list of the most critical ramp agent skills. We ranked the top skills for ramp agents based on the percentage of resumes they appeared on. For example, 20.6% of ramp agent resumes contained safety procedures as a skill. Continue reading to find out what skills a ramp agent needs to be successful in the workplace.

15 ramp agent skills for your resume and career

1. Safety Procedures

Safety procedures are a set of standardized procedures, that ensures minimal to no risk to people, resources, and the work environment. A company follows the step-by-step safety procedures as it they not only keep the customers and the employees safe, but also help in avoiding legal claims.

Here's how ramp agents use safety procedures:
  • Followed safety procedures and regulations; including wear special protective gear.
  • Executed daily operations while adhering to safety procedures and guidelines.

2. Loaders

Here's how ramp agents use loaders:
  • Loaded and unloaded cargo containers on airplanes, directed aircraft on tarmac, operated Belt Loaders, Tugs and K Loaders.
  • Clean and service aircraft lavatory, operate motorized equipment such as belt loaders, Tugs, Air starts and push backs.

3. Service Aircraft

Service aircraft is the performance of tasks necessary to ensure the continued airworthiness of an aircraft or an aircraft part, including review, inspection, replacement, the rectification of defects and implementation of changes, compliance with airworthiness directives, and repairs. All aircraft, large or small, must receive periodic maintenance following the manufacturer's specifications.

Here's how ramp agents use service aircraft:
  • Cleaned and service aircraft cabin, including water/lavatory service.
  • Service aircraft as needed to include catering/restocking items.

4. Belt Loaders

Here's how ramp agents use belt loaders:
  • Drive ramp equipment: bag tugs, belt loaders, aircraft tow tractors and water and lavatory servicing vehicles.
  • Experience belt loaders, tugs, and push backs, ground power unit and ac unit.

5. Unload Cargo

Here's how ramp agents use unload cargo:
  • Upload and unload cargo for property distribution and organization.
  • Operated equipment to load/unload cargo airplanes.

6. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how ramp agents use customer service:
  • Communicate with passengers, provisional agents, and customer services representatives to secure ramp security.
  • Displayed excellent customer service communication skills while interacting with ground personnel, aircrews and customers.

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7. Ground Support Equipment

Ground support equipment provides passenger and baggage handling, aircraft handling, and docking at an airport.

Here's how ramp agents use ground support equipment:
  • Operated all associated ground support equipment such as forklift and administered airline computer system or baggage scanners as required.
  • Trained and administered recurrent training for all relevant ground support equipment for employees in Cincinnati and Dayton operations.

8. FAA

FAA (Federal Aviation Administration) is an aviation regulatory body in the USA.

Here's how ramp agents use faa:
  • Conformed with all airport regulations, transportation security administration requirements established by FAA and Homeland Security.
  • Completed and confirmed accuracy of certified loading reports based on FAA regulations and procedures.

9. De-icing

Here's how ramp agents use de-icing:
  • Operated heavy equipment such as: container loader, belt loader, commander pusher, de-icing truck and pallet jack.
  • Serviced aircraft lavatories Refilled aircraft potable water Responsible for De-icing aircraft Helped set up the ramp and position equipment.

10. Customer Baggage

Here's how ramp agents use customer baggage:
  • Handled customer baggage by safely loading and unloading unto aircraft with heavy machinery.
  • Provided logistical support for all Delta Airline customer baggage.

11. Tow Tractors

Here's how ramp agents use tow tractors:
  • Operated tow tractors for the push back of aircraft Accepted, delivered, and handled cargo shipments including preparing paperwork
  • Operated lavatory truck, aircraft tow tractors, push-backs, and belt loader.

12. Aircraft Weight

Here's how ramp agents use aircraft weight:
  • Read and interpret aircraft weight and balance loading instructions, hazardous material identification labels.
  • Read and interpret aircraft weight and balance loading instruction labels, aircraft loading manifests, and baggage and cargo routing tags.

13. Air Cargo

Air cargo pertains to products or properties in an aircraft.

Here's how ramp agents use air cargo:
  • Checked air cargo against accompanying forms to identify any mishandling or discrepancies.
  • Verified accuracy of air cargo documentation to identify and resolve discrepancies.

14. Commercial Vehicles

Here's how ramp agents use commercial vehicles:
  • Unload and load Baggage * Guide planes to and from gates * Operate commercial vehicles
  • Drive small commercial vehicles loading costumer contact and services

15. Station Policies

Here's how ramp agents use station policies:
  • Complied with all safety protocols and station policies staying updated on their evolving nature.
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List of ramp agent skills to add to your resume

Ramp Agent Skills

The most important skills for a ramp agent resume and required skills for a ramp agent to have include:

  • Safety Procedures
  • Loaders
  • Service Aircraft
  • Belt Loaders
  • Unload Cargo
  • Customer Service
  • Ground Support Equipment
  • FAA
  • De-icing
  • Customer Baggage
  • Tow Tractors
  • Aircraft Weight
  • Air Cargo
  • Commercial Vehicles
  • Station Policies
  • Equipment Checks
  • Conveyor Belts
  • Aircraft Lavatories
  • TSA
  • Airplanes
  • Ramp Equipment
  • Potable Water
  • FOD
  • Air Freight
  • Passenger Luggage
  • Ground Service Equipment
  • Bag Room
  • Customer Safety
  • Security Checks
  • Headphones
  • Flight Operations
  • Hazardous Materials
  • Airline Policies
  • Ramp Operations
  • Air Craft
  • Dollies
  • Comat
  • Aircraft Cargo
  • Hand Signals
  • Dangerous Goods
  • Bag Carts
  • Commissary Items
  • Outbound Flights
  • Ticket Counter
  • FedEx
  • Outbound Aircraft
  • Inbound Aircraft
  • Aircraft Arrival
  • Portable Water

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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