What is our Returns Policy?
Ordered the wrong product? Or not fully satisfied with your purchase? Please contact us within 14 days of delivery.
- X Rocker UK accepts returns within 30 days of delivery for standard shipping items.
- Customers MUST contact X Rocker UK to discuss the reason for return, identify the best possible solution, and be issued with a return authorisation number (RMA) before a return is attempted. X Rocker will not accept or be held responsible for any unsolicited returns.
- Your order must be inspected for item defects upon delivery, and reported immediately to Customer Service using our UK support form before use.
- Replacement parts will be offered where possible, if accepted by the customer.
- Unless the item is defective, the customer is solely responsible for all shipping and restocking fees associated with returns. X Rocker UK is able to arrange collections on behalf of the customer however the cost of collection will be deducted from the final refund and will be dependent on the type of product returned.
- A proof of postage (at no extra cost to you) including tracking information is advised for any products returned to X Rocker.
- Due to hygiene and handling reasons, we are unable to accept 'change of mind' returns for an opened, and/or used product.
- All X Rocker products are titled on the box; in the case you have received the wrong product, please do not open the packaging and contact Customer Service using our UK support form
- All products must be returned in its original packaging and condition, without missing pieces or damage. Once the item(s) have been received, and the reason for return is verified, your refund will be credited into your account via the original payment method used.
- This does not affect your statutory rights.
How to make a return
- Contact Customer Service between 9am-5pm (GMT) Monday-Friday to receive a RMA and shipping address.
- Please allow up to 5 working days for your RMA to be generated, and your return to be processed.
Warranty Overview
- All X Rocker products are sold with a one year manufacturer's warranty (proof of purchase necessary) and does not cover user accidental damage or wear and tear. T&C's apply.
- Replacement parts will be offered where possible, if accepted by the customer.
- The warranty period begins upon the item being marked as delivered by our third-party courier.