Holiday Inn Hotel & Suites Vancouver Downtown

Meh.

Nothing to write home about. It's not in a bad location in Vancouver, but not in the best location. Looking outside our window, there was a significant drug bust going on in the street. Sketch.

Service was satisfactory, although slightly cold.

The room rate was $$$$, which was not surprising for downtown Vancouver. We took the train and walked, so there was no parking this round.

It is easy to walk to Timmy's for a coffee or sandwich.

It's just ok overall.

I spent all day on Saturday till check out on Sunday due to Union Congress.

We were provided two breakfasts, one lunch and one banquet dinner. Everything were good. The servers showed up often to pay attention even we were small group.

The problem had happened after I checked in my room. It was nice room but I could hear toddlers' playing voice through the connected door. Honestly I had big hesitation to ask to change the room because it was complimentary staying and it was Saturday evening. But also I remember the front desk insisted I could ask help anytime.
So I made a phone call right away. The front desk transfered my message to the manager and he provided another room. They worried it could be one size smaller bed but it didn't matter as long as I had quiet night. So I came back to front desk and got new key.

New room was wheel chair accessible one. Very wide made. How to use the shower was challenging not to be flooded because it was basically flat room. But I'm very satisfied with it. I could spend peaceful night and good sleep. I'm very thanksful for their fast and good service.

We stayed here April 2024 and most of the hotel renovations had been completed. We stayed in room 701 facing Howe Street (not the alley) which was at the end of a hall away from the elevators and it was great! Shof, staff member was very courteous and provided recommendations as we were visiting from California for my birthday. The King Suite was spacious, clean and updated and I especially appreciated having standup shower with sliding glass doors (instead of a bathtub/shower combo with a curtain). There was a TV in the living room and another TV in the bedroom. The happy hour drinks were convenient in the bar.

My only word of warning is that the dozen or so parking spaces were very narrow, but if you let everyone out before pulling in it was fine and the swimming pool was closed for maintenance the week we were there.

Bad service. When we arrived at 12am from the airport. There is no bottle :water to sell in Holiday Inn and I was told to buy the next day 7:30am. The room is also very bad. I booked the room and wrote notice ahead to want a curtain and a baby crib four days before we checked in but there are nothing in the room, no curtain, no baby crib. What's worse, the room located in a very terrible floor. I have to bring my suitcases and baby stroller to walk long way to the elevator and take twice elevators to the room. one is to the second floor and then to the first floor. Very very bad experience. Another terrible thing is the front desk cannot charged the BOA credit. It tried many times but failed. I had to change another bank card. The time for checking in takes one hour.

The best advice I can offer to anyone looking at this hotel as a central location to easily explore the city (we did) from out of town/country (we were) is this...Vancouver is easily walkable, has excellent public transit and the minimal extra walking will be rewarded in finding little hidden gems. This hotel is gross, with lots of "renovations" going on throughout, and located on a very busy street with high levels of noise well into the early morning. It seems to attract a lot of party folk that use the hallways as their personal club at any time of day or night as well. The insulation, or lack there of, between the rooms guarantees you will gain an intimate knowledge of your neighbors whether you choose to or not. The stairs offer quicker transport to the floors than do the ridiculous elevators, but maybe you will be so high from the "renovation" fumes you won't mind. The only positive was that when I checked out a day early the front desk host asked no questions why and quickly got me going, I assume they get that request a lot.

The hotel was a great location, about a 10 min walk from Yaletown-Roundhouse whichnis on the line from the airport so easy to access. The taxi to the cruise port was about $10.
The service was excellent and very eager to help. The breakfast was included in our package and very tasty and well presented.
Fruit infused water being served in the lobby was very nice. The room met all our needs and was updated.

When we first arrived everything was great, front desk was very friendly. We get the keys to our room and then have to go down to their garage and find parking. Their parking situation is crazy. Their spots are TINY, there's only about 5 spots available and the car next to the spots available are all parked over the lines. It's not worth the price they charge for you to park in there. For you to potentially have to pay for scratches on your car or risking your car getting hit by someone reversing. We get up to our room after finally squeezing into a spot and the room isn't even ready. We didn't get to the hotel until after 330, so should have been ready. We then get into the room and it stinks from the housekeeper leaving the balcony door open. We go out on the balcony and all we have a view of is the ghetto alley way full of homeless and trash. There was literally a homeless lady taking her clothes off by the trash can and bending over doing weird stretching. I've worked for IHG for over 3 years and he can see my work code when checking me in. So it's sad he put me on that side. We go back down and say we want a different room looking towards the street if possible. They accommodate which was very nice. We get the room, put all the stuff away and then leave. We come back to our room BLAZING HOT. We ask the front desk what's going on with the air conditioner and they say they are switching air units and that it should be fixed in a couple hours. We leave again to go to dinner and come back to our room feeling EVEN WORSE. We were in the room for 5 minutes and were dripping sweat. We call the front desk to come up to our room and they say there's nothing they can do. So we request a fan so we can atleast sleep somewhat comfortable. The window only opens about an inch. So it really doesn't let in any air. Was ridiculous honestly. All of the people down our hall were getting ice and saying they were so hot. They didn't reduce our price or anything.
Also if you are leaving the same time as us, 530am in the morning. Your car will be chained closed into the lot. The button doesn't work to call them and the phone number left there didn't either. We had to go all the way back up to the desk to get them to open it so we could even get to our car. We were already running behind to get to the airport, so this sucked.

Love the proximity to Granville and robson etc and the balcony on second floor however if you run hot this is not the place for you. the central air, air conditioning is weak. we tried to set it to the lowest setting but our room stayed at 25° all night. It was a soggy night no sleep for the whole 4 nights I was there even after the requesting a fan from front desk they gave us the excuse that the ac only works if you in the room as for staff they are okay not necessarily enthusiastic or terrible either. Also very tiny elevators not fun when strangers have no boundaries and want to cram them selves in when the sign clearly says one person or travel party at a time
ALSO windows were never sanitized there was dirty little child hands all over it make me wonder what else they missed

Really disappointed in this hotel, I expected better from a holiday inn. The hotel is very tired looking and greatly in need of reservations. The decor was very outdated and I absolutely loathed the fact that the sink was separate from the toilet and shower, this may work for others but certainly didn't for me. We have been travelling and this is by far the worst hotel I've stayed in. Just grateful I'm only here for rwo nights. Stayed in the holiday inn at metrotown and there is no comparison between the two. Definitely won't be staying again, it really ruined my wedding anniversary. The view from the "balcony" was truly awful and depressing, I had to just shut the curtains. Also don't expect the bar to stay open, it was shut by 9.30pm when we returned.

Great room. Loved the beds. Great view when on 4th floor. Warm heat for warmth. The shower was nice and same rest of bathroom. The garage is small but better than the street parking. Overall great stay. I recommend it!