Ross Dress for Less

Really well organized store and good customer service. The guard by the door greets every single customer and is a helpful lady.

When you find a location that's well managed and well stocked. You have it made. This retail store is worth its weight in gold - a one stop shop for any type of apparel: casual, sporty, or dressy. You will have your choice of the perfect accessories. Affordable quality toiletries and tasteful housewares and luxurious furnishings at prices that fit more modest budgets. I am so happy that I found out about Ross Dress for Less! I can look good and not break the bank!

I shop here every week. Great staff and SOOO patient with rude customers. Just because the Ross staff does not indulge ridiculous requests for discounts and refunds, that does not mean they are providing poor service.

People griping about an unorganized store are the same ones tearing it up with no regard for making a mess or opening packages. Respect is a two way street folks.

You have a choice. Go pay full price at organized Macys, or get over it.

For starters the shoe section is usually a mess but if you are ready to dig and accept mismatched sizes....which I am... You can find some real gems here. Don't judge me. I DO wear an 8 1/2 but my left foot is slightly smaller & for the right shoe an 8 fits like a charm. In fact I just picked up some Guess heels that will be a staple in my wardrobe that are 2 different sizes.
I love Ross. WHEN IM IN THE MOOD FOR IT. You can find anything from an inventory so low you'd think that they were going out of business to a store messily packed to the gills with a bunch of great finds. It's best reserved for times when you aren't in a huge hurry and have plenty of time to thoroughly dig. The lines... Always loooong. Get a book or people watch. There are always a bunch of characters in the store. Also, If you get a store credit try to use it right away. I got one recently and it came on the form of a flimsy piece of paper instead of a plastic card which I promptly lost.

SHODDY MERCHANDISE, STINGY RETURN POLICY, BEWARE!
Ross may give good value for clothing and shoes but they are selling
defective luggage and do not honor the commonly expected 30 day return policy without a register receipt but not a copy of the credit card charges from the date of sale, which they certainly have a record of.
The luggage was purchased on 12/1/19 but not used until a trip last week, which is when the rod handle broke off. It's clearly made of cheap pop metal and not of the quality one would normally associate with
the Samsonite brand. I was willing accept store credit or a swap
with another brand (and would have paid the difference) but was told by the manager this morning that my credit card receipt not sufficient.
Obviously the company has little use for maintaining a reputation that trusts them. This is one a big reason why most people take their business to Amazon! I am writing Ross corporate headquarters as well as Samsonite customer service and hope for fair resolution of the matter but if this fails I will never shop Ross again and urge others to avoid them as well unless you don't mind being ripped off.

So, I can only speak from the men's clothing side of the place. I've had a co-worker tell me at least 100 times that I should visit a Ross and get some discounts on the clothes that I buy. So, since it's a rainy-cloudy day I decided to pay the one in Buckhead a visit. So, it's a pretty big shopping complex so it's hard to miss. With the size of the complex parking is plentiful. Once you are inside the place isn't much to look at. Again, I can only speak about the men's selection since I didn't check out housewares at all. They have shoes, shirts, jackets and ties. If you want to know where clothes go to die this just might be the place. The choices not so great but you can find some diamonds in the rough. This is more of a "if you are in the area" you can stop by but I wouldn't go out of my way.

Not my favorite of the Ross stores, but one that I visit frequently.

Two things turn me off about this location, it has a smell. Im not sure what it is, maybe the building is old, or the dye from all the "marked down" clothing has started releasing vapors. Also, they staff very sparingly, so some days you can wait several minutes to be checked out because one person is ringing people up, doing returns, requesting prices checks and answering the phone.

Most times when I walk in, Security is there to meet and greet, but he spends more time chatting up customers and the cashiers than he does with patrolling the store.

Some times you can find really great deals here. Recently, I needed cutting boards. Its one of those things that Im more in tuned to not pay $40+ dollars for becuase after all, Im only going to chop veggies and get scuff marks all over it.

Walks in, and finds the cutest pink KitchenAid cutting board for $7.99, it had been marked down from $14.00 because (i assume) the plastic covering had been ripped off. Ripped plastics = markdowns. Count me in.

This store is not "fully stocked", but of the items they have, most times its a good selection of items.

I've never been more upset in my life. This place gets my money every Friday, and today I've been treated like shit.

Today I came into the store happy to shop, I made a mistake and laid my phone down. I asked the security guard to use his phone and he did. My phone stopped ringing, instantly I knew my phone was taken from within the store. Moving forward, the manger asked the security guard to look and the cameras. The security asked me for a house number to contact me on. I said why would that make since when we can find out who has my phone now. He didn't explain anything too me. Here I am about to spend a lot of money in this store, with a buggy full of items to prove it.

Moving forward, a kid picked up my phone and his parents made him return it. Now I'm thinking about should I purchase these items?? Well when I get to the register I ask the manager why couldn't he help me.... He then explains protocol..... I said why couldn't you explain this to me earlier ,instead of having me feeling like crap? I would have understood.

. To be honest if I could rate this place a ZERO I would.

This location does not have a lot to choose from. Their Home Goods department is practically empty. I went to see what they had which was a big mistake and to exchange a couple pairs of sandals I bought my daughter. They only had a few larger sizes to choose from for kids in sizes 1-2. At the exchange counter employee #843921 was rushing and was looking at the shoes as though they had been worn. So I pointed out on the new pair that I found that the soles of those specific shoes are brown and have that look. She then exclaimed that she'll take care of it this time as to insinuate my daughter wore them, which she had not like I told her. She also stated that if they were worn they wouldn't do the exchange but that she will as if she was doing me a favor on unworn shoes. She also aggressively tried to remove a censor from a top I WAS going to purchase and ended up putting a hole in the shirt from pulling at the censor. So she damaged the company's inventory, smh. This low level of professional and lack of customer service is the exact reason I will never return to this location. My home location in Buford have better associates with customer service skills and will continue to get my business. Employee 84392, you seem miserable with your job and I suggest you get your resume updated and find a job that will make you happy. You seem too old to act in the manner in which you did. Best of luck to you.

Shawn, here again, reporting from the man's perspective on Ross Dress for Less. I...have...never...bought...a...single...item...from Ross though I've come here about a dozen times. Each time, stopping in from Marshall's next door, I think "Maybe this time it will be different...." Wrong! Out of curiosity, Miss D. and I stopped in on the one in West Sunset in Hollywood. Waste o' time. A cramped parking lot, and an unglamorous location. We were out in five minutes. The Ross at Key West? Slightly better; Miss D. got a sweater out of it. Again, nothing there for me.

My success rate at Ross is so low because a high percentage of what they carry is odd sized (i.e, small, medium, and XXL), cheap and lacking brand appeal, and probably already picked over by T.J. Maxx and Marshall's (and Burlington Coat Factory) before Ross' buyers got a crack at it. At best, I would see a shirt I liked, look closely and discover that it was a small. I'm six feet tall and I wear a large. Go look at the larges, which is the mainstream "vanilla" men's size. Fuhgedabouddit. Nothing. Bupkes. Picked over.

I'm not saying it's impossible to go into Ross and get lucky. It isn't at all. But it's not worth the special trip if you don't live very close. I'm sorry that this review can't be better because I enjoy giving business to this type of store.