Help and Frequently Asked Questions
Search
To search: either put first or last name of Artist (e.g. Cliff or Richard, Paul or McCartney) or part of a song title, or year or similar)
Where a name of a group or singer occurs regularly in other ways (example Heart, Love, Kiss, Prince etc) try either putting a known title of a song by that artiste or certain recurring words such as Love, Kiss, Prince can be tried as Heart (group), Love (group) or Kiss (group) or Prince (singer). These artistes have been modified in our search system to eliminate the many extraneous items particularly 'Heart' , 'Love' or 'Kiss'.
If you find that a similar artiste throws up too many extra non related items then please inform us and we will try to adapt the search for that artiste accordingly.
Alternatively if you are looking for a specific label (e.g. Tamla, 2 Tone, Stiff, Blue Beat etc etc) click on ‘Labels’ which are alphabetical, so just scroll down and try various pages based on the alphabet.
Or type of pressing (Format-e.g. Picture discs, Test Pressings, Acetates, Memorabilia etc etc)
Or Genre (e.g. Reggae, Folk, Dance, Soundtracks, Punk, Heavy Metal etc etc)
Or by Year (e.g. 1965, 1968, 1990 etc etc)
Ordering and Accounts
Accounts
if you already have an account and wish to order simply log in (click ‘Your account’) then proceed to make your order.
If you wish to open an account you will need to place an order and follow instructions and COMPLETE the order
If you cancel an order you will not acquire an account until an order if fully completed.
ORDERING:
Click ‘Add to basket’ any items you wish to buy and when you have completed your search-click ‘Checkout’ (top right of page) and follow instructions.
If you have an account then log in if not already logged in select your shipping address and submit
If you do not have an account you will need to create one-there is only one way of doing this: make and complete an order.-that is pay the invoice.
When you make an order and have correctly filled out the required fields (name/address/shipping address/email address) and the submitted/confirmed your order-then you will receive an email asking you to ‘activate your account’-you MUST open this and click the link confirming your email address..
If you do not do this your order may be delayed processing.
If you have not received the ‘Activate..’ email please check your spam/junk folder.
If there is still no sign of it then contact us immediately.
If you do not have an account and make an order and then cancel it you will not create an account and no details will be retained.
This is NOT an automated system so please wait for your invoice which will normally offer you a CHOICE of postage options and payment options.
Please note that if we have not heard from you within 24 hours of your order invoice then your entry will be deleted. Any discounts offered will be void.
There is a card option which can be used via the 'currency transfer online' or possibly via PayPal- select either of these from the payment drop down.
You may be able to use your card to pay by bank transfer-you need to contact your bank about this.
There is an automatic 5% discount for all payment options EXCEPT PAYPAL
YOUR ACCOUNT WILL ONLY BE VALID IF YOU FILL OUT THE FORMS CORRECTLY-YOU MUST PUT NAME and ADDRESS IN !!
Payment options
There are many payment options available.
However, at present, direct payment by card (debit or credit) is NOT available EXCEPT by Foreign currency online transfer (option 6)-this method enables a 5% discount off the goods total.
We are still looking at best options.You may be able to use your card via your paypal account-you will need to enquire with PayPal-no discount is available via PayPal.
- Paypal-Goods totalling £25 or more will require a signed for service
- (A PayPal invoice can be issued in GBP £s, Euro** or US $**-you can request this)
- ** payments made in non UK currency will have a small margin allowed for currency fluctuations
- UK drawn Cheque or Postal Order in UK GBP £s
- Online bank transfer payment: (UK bank to UK bank).
- Online bank transfer payment {OVERSEAS}:SEPA or other Online transfer (overseas transfers-you must pay all fees-you should check with your bank about fees you may have to pay)
- Bank payment: Over the counter payment into our account at a UK Lloyds branch {overseas customers cannot select this option unless you have a contact in the UK to make this type of payment)
- International Money Order or Bank draft drawn on a UK bank in GBP (£'s)
- Cash (your own currency or GBP £s) may be acceptable but only by prior arrangement and an agreed amount).
- Currency online transfer (very useful if you don't have a PayPal account or would like a 5% discount)-available to non UK buyers only. It may be possible to use your card with the currency site-you must enquire yourself.
Once you have selected your postage and payment options the payment page with the required details will show in your account.
If you are unsure about which payment option to use please contact us.
5% discount for set sale items are available for non paypal payments.
Postal & Packaging matters
NOTE that due to changed circumstances our posting is now collection from us by Royal Mail. These collection days normally apply to weekdays only and are restricted to 2 collections though a 3rd collection may occasionally happen.
POSTAGE and PACKAGING MATTERS NEW RATES will apply from October 2024.
We try to keep shipping costs to a minimum without compromising the integrity of the package.
A small packaging charge is included.
Resleeving discs-this is usually done for normal vinyl where no original plain inner sleeve exists (i.e. special inner sleeve)
Picture discs-see below. You MUST request resleeving BEFORE invoicing.
We will not put picture discs outside their sleeves unless protected by a neutral paper sleeve-you can request that the discs be resleeved, however a charge may be levied per disc and if the extra weight breaches the weight zone then the relevant zone charge will be applied.
Also if adding such extra sleeves causes the weight zone to be breached you will need to pay the extra cost incurred. You will be advised if this is likely to occur and you will need to confirm that you are ok paying any extra charges thus incurred, This will be added to the invoice.
The invoice unamended should NOT be paid and you need to await the amendment to the invoice before paying if you have requested extra sleeves and been advised of the charge including any weight zone increases..
If you have paid the invoice before amendment then the extra charges will be amended to incorprate any extra fees so make sure you await the invoice amendment.
For very large orders we would normally waive any charges (at our sole discretion) except breaching the weight zone.
Bubble wrap is sometimes used as extra protection.
The object of the exercise is to get your goods safely to you at a reasonable cost.
Extra packaging, or special packaging arrangements outside of our normal standard must be notified before invoicing however adjustments can be made to the invoice BEFORE it is paid.
Basic packaging is sometimes offered where the weight zone might be breached.
An enhanced packaging rate is sometimes offered with the invoice.
Any special customs requirements should be advised as soon as possible.
You should note that we use good quality re-cycled double-fluted cardboard for the internals stiffeners which we find are superior to those supplied by packaging manufacturer’s.
MULTIPLE ITEM ORDERS WILL BE WEIGHED (including packaging) AND PRICE DETERMINED FROM TABLES BELOW.
As items do vary in weight the tables below are a guide. Individual items are priced as shown in listing subject to weight zone but multiple item orders will be weighed first and then invoiced. If you wish a quote before you buy then ask.
ALL ITEMS ARE NORMALLY SENT BY ROYAL MAIL
(Courier service may be used for higher value or larger weight orders subject to suitable quote)
NEW RATES FROM OCT 2024
Maximum compensation that Royal Mail will pay out is £20 for untracked/unsigned for
Items with a higher value will normally be assigned the appropriate tracked rate, and this is obligatory under PayPal’s terms and conditions.
UK
LARGE LETTER (for up to 2 record only)-based on thickness of package/weight
double-fluted stiffeners are used + card envelope mailer or cruciform
1st - £3.20 or Tracked 24 £3.95
2nd - £2.40 or Tracked 48 £3.25
Note these tracked rates are not guaranteed delivery dates according to Royal Mail.
SMALL PARCELS
Up to 2KG (heavier items up to 20kg are classified by Royal Mail as Medium parcels-the rates being slightly higher)
1st 4.99 or Tracked 24 £3.15
2nd 4.15 or Tracked 48 £4.29
Note these tracked rates are not guaranteed delivery dates according to Royal Mail.
Maximum compensation for above is £150 for tracked and £20 for untracked
Higher compensation coverage will require Special delivery.
ALL ORDERS over £20 require a signed for or tracked service if paying by PayPal
if you use PayPal a tracked or signed service must be used and insured value will be the declared customs value but using other payment methods it may not be necessary but note that the insured value will be the declared customs value for any overseas shipping.
SPECIAL DELIVERY-SIGNED FOR*^*
Request this service for guaranteed next day delivery weekdays only (Saturdays incur an extra fee)
Compensation up to £750 (slightly extra for values above this up to £2500)
Will be quoted for items valued higher than £150
Large letter (uo to 6 x 7") £9.20 (more add £1-up to 1kg)
Small parcel 500g £ 9.65 / 750g -1kg - £10.65
above 1kp to 2kg £13.65
Small parcel (LPs/12") up to 1kg £10.65
up to 2kg £13.65
Weights above 2kg are deemed medium parcels:
5-10kg £18.35
10+kg-20kg-£22.35
For very large orders UK or overseas we will search both Royal Mail/Parcelforce and assorted courier services to find the best rates on the day.
NON UK SHIPPING RATES
The rates below (up to 2kg) are sent Royal Mail. Weights exceeding 2kg are normally quoted for Courier rate on the day.
EUROPE
Due to security concerns we do not ship to ex soviet socialist republic countries-apologies.
Europe has now been zoned into 3 separate rates.
Rates shown are based on ZONE 1 rates. Zones 2 & 3 are usually slightly higher.
All Large letter rates are the same for all zones
250 g Large letter £10.30 (tracked) / £5.25 (untracked) This weight band will cover an average of 1 or 2 normal 7"
500 g Small parcel £10.10 (tracked) / 8.15 (untracked) This weight band will cover average of 1 x 12"/LP with normal cover**
750 g Small parcel £10.65 (tracked) / 9.50 (untracked) This weight band will cover average of 2 x 12"/LP with normal cover**
1kg -2kg Small parcel £ 10.85 (tracked) This weight band will cover average of 3 x 12"/LP with normal cover**
Amount of items will vary depending on the total weight and LP and 12" reords can vary enormously depending on type of cover (gatefold/triple fold or normal) amd whether any extra are inluded suh as posters/inserts etc. 12" are usually lighter but again can vary if carrying a poster or extra inserts etc.
The rate charged will be according to the actual weight of the order (items + packaging)
** Extra items such as booklet/poster etc or gatefold or other special covers will probably tip into the next weight zone.
ZONE 1 (Canada/South & Central America/Japan/China and similar)
All orders to Central & South America will be invoiced for insured/tracked ior signed for rrespective of value. Tracked
250 g Large letter £11.75 (tracked) / £6.85 (untracked) This weight band will cover an average of 1 or 2 normal
500 g Small parcel £14.65 (tracked) / £ 14 (untracked) This weight band will cover an average of 1 x 12"/LP with normal cover**
750 g Small parcel £17.10 (tracked)) This weight band will cover an average of 2 x 12"/LP with normal cover**
1kg Small parcel £20.20 (tracked) This weight band will cover an average 3 x 12"/LP with normal cover**
1.25 Small parcel £22.55 (tracked) This weight band will cover an avergae of 4 x 12"/LP with normal cover**
1.5kg Small parcel £24.25 (tracked) This weight band will cover an average of 5 x 12"/LP with normal cover**
2 kg Small parcel £25.45 (tracked) This weight band will cover an average of 7 x 12"/LP with normal cover**
Amount of items will vary depending on the total weight and LP and 12" reords can vary enormously depending on type of cover (gatefold/triple fold or normal) amd whether any extra are inluded suh as posters/inserts etc. 12" are usually lighter but again can vary if carrying a poster or extra inserts etc.
The rate charged will be according to the actual weight of the order (items + packaging)
** Extra items such as booklet/poster etc or gatefold or other special covers will probably tip into the next weight zone.
Weights above 2kg up to 20kg can be quoted-prices are slightly higher for each weight band 3/4/5/7.5/10/20kg
ZONE 3 (USA)
NOTE: untracked options are not given as they are MORE expensive !
250 g Large letter £12.20 (tracked) / £7.00 This weight band will cover 1 or 2 normal 7"
500 g Small parcel £15.80 (tracked) This weight band will cover average of 1 x 12"/LP with normal cover (lighter vinyl pressings only)**
750 g Small parcel £16.40 (tracked) This weight band will cover average of 2 x 12"/LP with normal cover**
1kg Small parcel £18.10 (tracked) This weight band will cover average of 3 x 12"/LP with normal cover**
1.25-2kg Small parcel £21 (tracked) This weight band will cover average of 4 x 12"/LP with normal cover**
Weights above 2kg up to 20kg can be quoted-prices are slightly higher for each weight band 3/4/5/7.5/10/20kg
Amount of items will vary depending on the total weight and LP and 12" reords can vary enormously depending on type of cover (gatefold/triple fold or normal) amd whether any extra are inluded suh as posters/inserts etc. 12" are usually lighter but again can vary if carrying a poster or extra inserts etc.
The rate charged will be according to the actual weight of the order (items + packaging)
Extra items such as booklet/poster etc or gatefold or other special covers will probably tip into the next weight zone.
ZONE 2 (mainly Australia, New Zealand and similar)
250g Large letter £12.90 (tracked) / £8.00 (untracked) This weight band will cover an average of 1 or 2 normal 7"
500 g Small parcel £16.75 (tracked) / £15.70 (untracked) This weight band will cover an average of 1 x 12"/LP with normal cover**
750 g Small parcel £20.55 (tracked) This weight band will cover an average of 2 x 12"/LP with normal cover**
1kg Small parcel £ 24 (tracked) This weight band will cover an average of 3 x 12"/LP with normal cover**
1.25kg Small parcel £27.30 (tracked) This weight band will cover an average of 4 x 12"/LP with normal cover**
1.5kg Small parcel £30 (tracked) This weight band will cover an average of 5 x 12"/LP with normal cover**
2 kg Small parcel £32 (tracked) This weight band will cover an average of 7 x 12"/LP with normal cover**
Weights above 2kg up to 20kg can be quoted-prices are slightly higher for each weight band 3/4/5/7.5/10/20kg
Amount of items will vary depending on the total weight and LP and 12" reords can vary enormously depending on type of cover (gatefold/triple fold or normal) amd whether any extra are inluded suh as posters/inserts etc. 12" are usually lighter but again can vary if carrying a poster or extra inserts etc.
The rate charged will be according to the actual weight of the order (items + packaging)
Extra items such as booklet/poster etc or gatefold or other special covers will probably tip into the next weight zone.
** Extra items such as booklet/poster etc or gatefold or other special covers will probably tip into the next weight zone.
IF IN DOUBT ABOUT ANY ASPECT OF POSTING PLEASE CONTACT
Items for offers
When new stock is listed the default setting is ‘Current best offer’. Normally when the item is completed a set sale price is then assigned.
Occasionally we will place an item for best offer but almost all items are now set priced
If you wish to make an offer then simply contact us with your offer and NAME and ADDRESS and email address.
You will be advised if your offer has been logged and further advised if someone has made a higher offer.
A closing date will be notified as soon as possible.