Copyright 2004 - 2008 BMC Software, Inc. Version 7.1
Note: This Service Level Agreement template should not be used to establish legally binding contracts.
If a legal document is required, please contact your local legal or internal controls department.
This service level agreement is entered into by the following parties:
(customer organization)
and
(service provider organization)
The conditions that apply to this service level agreement are specified in
the catalog item that is attached to this agreement.
The charges specified in the attached catalog item are reviewed during
every budgeting cycle. The charges are adjusted as needed at the start of
each budget period. The customer organization is notified of any charge
adjustments at least four (4) months before the new charges become
effective.
This service level agreement will be in effect from the following date:
(Month / Day / Year)
This service level agreement remains into effect until one of the Parties
terminates it, taking into account the three (3) month termination period.
Signatures
(for customer organization)
(for service provider organization)
