Privacy Policy

Snupit respects the privacy of our users and has developed this Privacy Policy to demonstrate its commitment to protecting your privacy. This Privacy Policy is intended to describe for you, as an individual who is a user of our website, www.snupit.co.za or our services, or otherwise provide us with information through various means the information we collect, how that information may be used, with whom it may be shared, and your choices about such uses and disclosures.

We encourage you to read this Privacy Policy carefully when using our website or services or transacting business with us. By using our website, you are accepting the practices described in this Privacy Policy.

If you have any questions about our privacy practices, please refer to the end of this Privacy Policy for information on how to contact us.

All of our current practices are in line with the Protection of Personal Information Act 4 of 2013 (“the Act”). In accordance with the Act, we have prioritised the integrity of personal information which is shared with us in order for Users to make use of our services.

Your information is collected for a specific purpose and will be used for that purpose and no other purpose, unless you agree otherwise or we are required to do so by law. Your information will, to a certain extent, be provided to third parties in order to properly provide you with the services we offer. The information provided shall be only as much as is necessary for the purpose.

You have the right to refuse to allow us to process your information or to withdraw your consent or object to the processing of your information at any stage. In that instance, you may not be able to make use of our services, wholly or in part.

You have certain rights in respect of your personal information, contained in the Act. One of these is “Data Subject Participation” which ensures that you have the right to know what information we have of yours, to have that information amended or corrected or to have that information deleted or destroyed. In the case of the deletion or destruction of your information at your request, we may be unable to provide you with the services, wholly or in part.

In order to ensure that you are aware of your rights regarding your personal information, we strongly encourage you to obtain a copy of the Act and make certain that you acquaint yourself therewith.

We make it a priority to promote and enforce the eight conditions for the lawful processing of information.

In order to achieve the foregoing, we ensure that we are accountable, that we collect information lawfully and only so much as is necessary, that we obtain your consent and that we, as far as possible, collect such information directly from you, that we collect information for a specific purpose and do not use it for other purposes, unless you consent thereto, that we keep your information only for as long as is necessary to achieve the purpose for which it was provided, or as required by law, that the information we have is accurate, complete and up to date, that we give you adequate notice when collecting your information, that we implement security safeguard to protect your information and that you are allowed to participate in the processing of your information.

For any queries regarding your information, please contact the information officer on the following details:

Name: Mithundra Sivenandan
Email: [email protected]

How we use the information we collect

In general. We may use information that we collect about you to:

• deliver the products and services that you have requested;
• manage your account and provide you with customer support;
• perform research and analysis about your use of, or interest in, our products, services, or content, or products, services or content offered by others;
• communicate with you by e-mail, postal mail, telephone and/or mobile devices or send newsletters about products or services that may be of interest to you either from us, our sister companies or other third parties;
• communicate with you with regard to partially completed service requests;
• develop and display content and advertising tailored to your interests on our site and other sites;
• verify your eligibility and deliver prizes in connection with contests and sweepstakes;
• perform background screening, which may include the use of third parties, on Service Professionals;
• enforce our terms and conditions;
• publicly-display comments, ratings and reviews and other content provided by you;
• manage our business; and
• perform functions as otherwise described to you at the time of collection.

Payment and Financial information. For vendors, we may use financial information or payment method to process payment for any purchases made on our website, enroll you in the discount, rebate, and other programs in which you elect to participate, to pre-qualify you for credit card and other offers that you might find of interest, to pre-qualify Service Professionals to participate in our contractor network, to protect against or identify possible fraudulent transactions, and otherwise as needed to manage our business. For consumers, we may use credit card information to process payment for any payments made on our website.

With whom we share your information

We want you to understand when and with whom we may share personal or other information we have collected about you or your activities on our web site or while using our services.

Personal information. We do not share your personal information with others except as indicated below or when we inform you and give you an opportunity to opt out of having your personal information shared. We may share personal information with:

• Authorized vendors: We may share your personal information with our authorized service providers that perform certain services on our behalf. These services may include fulfilling orders, processing credit card payments, delivering packages, providing customer service and marketing assistance, performing business and sales analysis, supporting our website functionality, and supporting contests, sweepstakes, surveys and other features offered through our website or performing background checks of vendors. We may also release information to collection and/or credit agencies for past due accounts. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes.
• Marketing Affiliates: When you are referred to us via a third party marketing affiliate, we may share your email address, and other information that you provide, to such marketing affiliate.
• Business partners: When you make purchases, reservations or engage in promotions offered through our website or our services, we may share personal information with the businesses with which we partner to offer you those products, services, promotions, contests and/or sweepstakes. When you elect to engage in a particular merchant's offer or program, you authorize us to provide your email address and other information to that merchant.
• Vendors. We match your details and quote request against our list of Pro’s. When you submit a quote request through our website, you consent to our providing your personal information and request to the Pro’s we match with your request. Sharing this information with Pro’s allows them to contact you using the e-mail address, Cellphone number or other contact information you provided. In addition, we have other approved contractual partners that fulfil quote requests, or that utilize their own businesses to supplement our network, and we share your information with them in order to attempt to provide the services requested. If using our services pursuant to a membership with one of our partners, Snupit may share your quote request activity information with such partner.
• Direct mail partners. From time to time we may share our postal mailing list with selected providers of goods and services that may be of interest to you.

For Professionals (Pro’s), we may share your business contact information with third parties, including but not limited to, business name, address, telephone number, email address and name of owner or proprietor of the business.

Any third parties to whom we may disclose personal information may have their own privacy policies which describe how they use and disclose personal information. Those policies will govern use, handling and disclosure of your personal information once we have shared it with those third parties as described in this Privacy Policy.

Aggregated and non-personal information. We may share aggregated and non-personal information we collect under any of the above circumstances. We may also share it with third parties to develop and deliver targeted advertising on our websites and on websites of third parties. We may combine non-personal information we collect with additional non-personal information collected from other sources. We also may share aggregated information with third parties, including advisors, advertisers and investors, for the purpose of conducting general business analysis. For example, we may tell our advertisers the number of visitors to our website and the most popular features or services accessed. This information does not contain any personal information and may be used to develop website content and services that we hope you and other users will find of interest and to target content and advertising.

Changes to this Privacy Policy

We will occasionally update this Privacy Policy to reflect changes in our practices and services. We recommend that you check our website from time to time to inform yourself of any changes in this Privacy Policy or any of our other policies.