Refund policy

RETURN POLICY

All items being returned to our facility need to be in their original condition within 10 business days of delivery. Any open packages will not be eligible for return. Please contact us through email or live chat to start a return.

  • If the items are being returned due to customer change of mind, the customer is liable for their own return label. The order will need to be postmarked within 10 days of the delivery date per the USPS, UPS or FedEx tracking information.
  • If the items in your order arrive in poor condition, we do not ask for you to return the shipment. Instead, we will require images of the item(s) via email within 5 business days of arrival.
  • Any product that has been in the possession of the customer for more than 15 days will not be eligible for return due to the perishable nature of our product.
REFUNDS & REPLACEMENTS POLICY

If you wish to return the product for a refund, please see the return policy above. For other circumstances, please see below regarding our refunds and replacements policy.

If there are any concerns or discrepancies with an order upon receipt, please contact our customer service department within 5 business days of delivery. Please note that any electronic form of payment (except for store credit) cannot be processed beyond 120 days from the date of payment.

  • If you are concerned with the condition of any of the items you received, we require images of the item(s) to be provided via email. Once the images are reviewed, a replacement will be automatically sent if the original item is deemed not viable. If the item is no longer available, a refund will be issued in the amount paid for the item. If the concern is with the condition of any potted plant items, any possible resolutions will be on a case-by-case basis.
  • If a package is determined lost or damaged in transit, please file a claim with Route Package Protection (see below in the FAQ). If you did not purchase Route Package Protection with your order at checkout, you should file a claim with the mail carrier. If the items in your order are no longer available, please contact customer service.
  • Confirmation emails are immediately sent with all orders. Please verify that you received your order confirmation and verify that the shipping address you entered upon order placement is correct. If incorrect, please contact our customer service department by phone with the corrections needed as soon as possible. If an incorrect address is entered and the package is shipped before corrections can be made, we will not be liable for reshipment charges to the corrected address.
  • If your item fails to grow, please email our customer service department during the first growing season*.

    *The first growing season for Spring- and Summer-planted items is defined as March through October of the first year they are planted. After October, Spring- and Summer-planted items are no longer covered under our guarantee. The first growing season for Fall- and Winter-planted items is defined as September through June of the first year they are planted. After June, Fall- and Winter-planted items are no longer covered under our guarantee.

    We provide planting and growing instructions for each item on our website. Please refer to each product page to ensure the item(s) purchased are best suited to your individual growing conditions and climate before purchasing. If you are trying to grow an item outside of the recommended growing conditions or climate zone, a resolution may not be possible. As our gardening community understands, there are many environmental factors that are needed for a plant to successfully grow. These factors, including but not limited to: poor weather, planting outside of recommended growing conditions, improper planting techniques, moisture/sunlight needs, location, timing, etc. are out of our control and therefore cannot be covered under our Guarantee.

    Easy to Grow cannot guarantee the viability of the items if they are not planted upon arrival. Therefore, we recommend all items be inspected and planted immediately after arrival. Please keep in mind, every plant is individual and unique and, just as in Mother Nature, perfection is not guaranteed. We do not offer refunds for items that fail to grow due to the conditions stated above.

  • Our customer service team can work with you to help determine the cause of failure. This investigation may require the submission of images and/or unearthing of the items. If the failure to grow is due to poor quality control, merchandise credit will be issued in the amount paid for the item less shipping costs.
  • If an item that fails to grow is part of a collection or blend, a store credit will be issued for the same portion of the amount paid for the item.
  • If, at the time of shipping, any items which your order originally contained are no longer available or are found to be in a condition which is unacceptable to us, the order will be shipped without the unavailable items. A refund in the amount paid for these items will be applied to the original form of payment. Please allow up to 10 business days from the refund date for the refund process to complete.
  • Although uncommon, human error can occur during the packaging process and items may be mislabeled or misplaced. If you received an item that is not true to the variety as ordered, please contact us via email with an image of what you received and a description of the issue. If your item blooms and is determined to be drastically different from what was ordered, please contact us via email with an image and a description of the issue. Submitted images are necessary to help correct any mistakes for future seasons.