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RETURNS POLICY

 

 

 Return Policy 

  • Unless otherwise specified in the item listing on our website, the receipt or packing slip, or in the following terms, Advance Truck Parts will accept qualified* products for exchange or refund within 30 days of purchase. To request a return or RMA number, please contact our Sales Department via e-mail, chat or by calling. 
  • There is NO RETURN on small repair parts like solenoids, drivers,  rectifiers, etc. Purchase of such parts on this website is to agree with these terms. Our sales department, within one (3) business day, will issue you a RMA number along with the corresponding return address for you to use when shipping the part back to Advance Truck Parts. Customers must clearly print the RMA Number provided on the exterior shipping box. Regardless of where it was shipped from, your return must be sent to the address provided together with your RMA number. Returns sent without following this procedure will not be processed. All part(s) must be received by us within 30 days of the original purchase date or issuance of RMA number or credit will not be issued. All qualified* and warrantied returns are inspected and/or tested. For quicker return processing, please be sure to email customer service with the return tracking number so that the return can also be tracked in our system.
  • For warrantied parts, credit will be issued in the form of a replacement part only, unless the part is out of stock at the time of replacement in which case a full refund will be issued. Should a replacement part need to be shipped, it will not be sent out until part(s) in question is received, inspected and/or tested. Warranty will be void if part has been opened or altered or improperly installed. Warranty does not cover damage due to water or corrosion, physical damage or abuse, normal wear and tear. In cases where time is of the essence, it is suggested a duplicate part be ordered and once the warrantied part has been received by the warehouse and tested, the appropriate credit will be issued.
  • Please note that we recommend these parts be installed by a qualified professional. Many times, do-it-yourself installation, although cost effective to you at the moment, may result in damage to your new part and prevent you from diagnosing and correcting the real issue at hand. Return processing may take up to 5 business days, not including holidays, from the time your product is delivered to the receiving facility.
  • For your protection, we recommend that you insure your return with the ability to track your part(s) and/or receive delivery confirmation. Advance Truck Parts shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from receiving facility for returns and exchanges will be paid by the customer, and are non-refundable.
  • In the event the product you are returning does NOT meet the requirements described above, we will photograph the part(s) and/or packaging and send you the photos taken via e-mail with a statement as to why the return was denied. The part(s) will be returned to you after shipping arrangements are made.

 

 Claim Policy

Any claims for shortages or shipping discrepancies must be made within (3) business days of delivery.  

To be eligible for a return, your item must be unused in the same condition that you received it and must be in the original package. 

Once we receive your item, we will inspect it and you will be notified on the status of your refund depending on the condition of the returned item. 

Returns may be subject to a minimum 15% restock fee upto 20%. We don't sale parts for testing.  Customers may be responsible for return freight costs. Any claims for shortages or shipping discrepancies must be made within (3) business days of delivery. 

If your return is approved, we’ll initiate a refund to your credit card (or original method of payment), and you will receive the credit within a certain amount of days, depending on your card issuer’s policies.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

If you have any questions on how to return your item or status of your claim contact us at +1305.848.7825   | +1954.412.9999  or send us an email at [email protected]