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Return Policy

Initiating Your Return: A Step-by-Step Guide

At Agloryz, we're dedicated to ensuring a delightful shopping experience. If you're not entirely happy with your items, please reach out to us or access our online support within 30 days of receiving them, and we'll guide you through our customer-friendly return process.

 

 

Terms and Criteria for Processing Returns

  1. You have a 30-day window from the date of delivery to determine if an item suits your needs. To return or exchange, please reach out to us within this timeframe.
  2. Please ensure you check with us before sending back any items, as unsolicited returns may not be accepted.
  3. Please note that beauty products, bodysuits, lingerie, swimwear, jewelry, masks, towels, underwear, used or damaged items, items without tags, and certain accessories cannot be returned or exchanged.
  4. "For a successful return, items must be in their original, unused condition and packaging. We cannot accept items that show signs of wear, damage, or any alterations.
  5. Please be aware that we don't offer Freight To Collect (FTC) service. Return shipping costs are your responsibility unless the error originates from AGLORYZ.
  6. Upon receiving your return tracking number or receipt, we'll process an exchange or refund.
  7. Order Cancellation Policy - If your order is listed as "In transit," we cannot accept cancellation requests. Refunds will only be issued after you've received your order; we cannot cancel or refund during transit.
  8. Please note that the original shipping charges, duties and taxes are not eligible for a refund.
  9. Gift cards are non-refundable, and purchases made using them are ineligible for a refund.
  10. We do not provide return labels. All return shipping costs are the responsibility of the customer.

 

Return Address

We proudly operate warehouses across various countries globally! Should you wish to return any items, kindly contact our customer service team. They'll provide you with the appropriate return address within 72 hours. IMPORTANT: For a smooth return process, please do not send your items to the address listed on your package, as it's not our designated return location and could delay the handling of your return

Refunds

  1. For multi-item purchases, you can request a partial refund for any items that didn't meet your expectations.
  2. For issues such as undelivered items, defective products, or items that differ from their advertisement, we'll provide a resolution within 5 working days post the estimated delivery date.
  3. For concerns related to unauthorized transactions, discrepancies in billing amounts, or duplicate charges, we commit to resolving the issue within 5 days of receiving the charge notification.

 

Frequently Asked Questions

  1. What is the time frame to request a return or refund?
  • You can request a return or refund within 30 days from the date of delivery.

 

  1. Are there specific items that can't be returned?
  • Items such as beauty products, bodysuits, lingerie, swimwear, jewelry, masks, towels, underwear, and certain accessories, as well as items that have been used, are damaged, washed, or missing tags, cannot be returned.

 

  1. How do I initiate a return or refund?

 

  1. Do you offer return labels for shipped items?
  • We don't provide return labels. Customers are responsible for covering return shipping costs.

 

  1. I received a damaged/defective/wrong item. How can I address this?
  • If you've received an incorrect, damaged, or defective item, please contact our support team. Make sure to provide a photo of the received items and the shipping slip from the original package, alongside your order number.

 

  1. After returning an item, how soon will I get my refund?
  • Once we've received the returned item at our warehouse, refunds will typically appear in your credit card account within 3-5 business days. For PayPal transactions, it takes 1-3 days for the refund to reflect.

 

  1. If I used a coupon for my purchase, can I still return or exchange items?
  • Yes, you can still return or exchange items bought with a coupon, but only the amount exceeding the coupon value is refundable.

 

  1. Can gift cards or items bought with them be refunded?
  • Gift cards themselves are non-refundable, and items purchased using a gift card are not eligible for a refund.

 

  1. Can I return an item without checking in with customer service first?
  • It's essential to check with us before sending back any items. Unsolicited returns may not be accepted.

 

  1. Where should I send my returns?
  • To find the appropriate return address, please contact our customer service team. Do not send your items to the address listed on your package, as it's not our designated return location and might delay the handling of your return.

 

  1. I want to cancel my order, but it's in transit. What can I do?
  • Once an order is "In transit," we cannot accept cancellation requests. Refunds will only be issued after you've received your order; cancellations or refunds cannot be processed during transit.

 

  1. I want to cancel my order, but it's in transit. What can I do?
  • No, the original shipping charges, duties, and taxes are not eligible for a refund.