White Fox

I ordered a hoodie for my grand daughter in mid November for Christmas. It never arrived and it is near impossible to get them to respond to my emails. After three attempts I gave up. They should not be in business!

Paid for express shipping, wasn't express and didn't get a response for 3 weeks. The response said nothing except sorry for the delay (could have been auto generated). Tried to unsubscribe about 10 times and still getting spammed. Terrible customer service

Still have yet to receive the items I purchased. I have sent email after email and nothing. If you go on their social media and make a comment, they will respond asking for your order number as if they care, but then they never get back to you. Just don't do it... save your energy and money.

Despite reaching out multiple times, no resolution has been provided, and I feel my concerns have been completely disregarded.

To clarify, I was simply requesting a refund for the lack of transparency concerning the shipping fees at checkout, which I believe is a reasonable and fair expectation. Instead, I have experienced repeated delays and a lack of action, despite Whitefox having already received my payment.

I understand that the import fees are out of their control, but I paid $100 CAD for 2 dresses that I don't have, and they're giving me $30USD in store credit? That's ridiculous.

Honestly, Whitefox is completely money-obsessed and entirely disregards their customers

Very Very disappointed.

Scammed me out of my $110USD. I placed an order for that sum & it never came. I kept contacting White Fox with them not replying. Way later I find out that they gave me store credit for that sum but never told me! When I realized I have the credit it was already expired because I never knew about it & was not notified... I got in contact with customer service & they refuse to resolve the problem they created. They just stole $108 from me... what scammers...

Purchased items for Christmas on Black Friday. They never shipped an item out. But they set it as shipped so it sits in Australia's port, so you can't cancel an order once you realize they are never going to ship you clothes.

I was notified 7 days after placing my order that it could've not be fulfilled due to inventory issues. White fox would not help me in finding the sizes i needed. I ordered full price 7 days before Black Friday deals to avoid issues. They did not notify me for a solid week and after they released their discounts causing me
To have trouble finding the sizes i needed.

We ordered a light pink dress. It was completely sheer and would have made great lingerie, but not a dress. You could see every outline of everything underneath and there was no way to line it. White Fox would not refund. They took $19 in fees and said they would provide a store credit, but weeks later I am still waiting for a "store credit." I can't imagine what I would ever want to try using the credit for in the future.

Think twice before ordering from here if you're in the US. Not only does shipping take a month but if you need a different size or refund you must pay for shipping...wait 5 to 6 weeks for it to arrive at their warehouse & THEN another 4 to 5 weeks for them to assess the items & THEN issue you store credit. No refunds allowed & no size changes etc.

Never again, poor on every level. Can't be bothered with customers,.don't respond or refund. It's been almost a month of asking, email, using chat and nothing!

Absolutely awful. I ordered three items on November 27 2024, and I contacted them many times nothing back and now when I look on the website, my order disappeared. I still do not have my refund and probably won't. They are awful. Do not order from them.

Ordered a hoodie and paid $80. Less than 12 hours later it was 80% off. I sent an email and message because there's no phone number listed, just to be told no they don't do that. Item hadn't even shipped. Tried to cancel order, but they said no. Sent an email asking how store credit works because I live in the US, clearly didn't read the email because they stated I'd be given store credit… DUH I know this, but how will I receive it? Still no answer, just told to refer back to the terms and agreements as well as the return policy. I plan to return the item, purchase when on sale and then never purchasing again. That is if I get my order before 14 days because after 14 days you're stuck.
They care more about money and not the customer experience, well unless you're from Australia, it appears they take great care.

I ordered a hoodie for my niece 4 weeks ago. When I purchased the item it said shipped within 5-9 days and that I would get an email. No email. SO I have emailed them multiple times and received no response. This item was paid for and expected by Christmas.

Items never came and they do not answer emails.

Waited over a month for items to come, tracking service doesn't work. Site lies and tells you 5-9 business days for shipping.

Wrote a second email after a week and a half. Their response was "Do not send a second email, now your 1st email will be moved to the end of the que".

These people do not care about their customers. Having to contact my bank and report fraud.

After waiting a month for my express delivery package it eventually came on December 6th. I then had to report a missing item. They took two weeks to respond, where they asked for me to send a picture of the package undamaged and everything that came in it. Considering it was two weeks ago I already threw the package away and took everything out of the bag. After explaining that they still haven't answered my email about the missing item I bought. They have very poor communication and I feel very disregarded. At this point I don't think they're going to do anything about it. I've spent over 1,000$ on white fox brand and they couldn't even send me an update about my missing item within the package. I really thought I liked white fox and could trust them but after this I will not be buying from them again and will surely not suggest it anymore. They scammed me and disregarded my email.

Super disappointed as I emailed about a faulty product that was unworn and has a literal inch-size hole in the sleeve and they refused to give me the return. Do not order from them.

Terrible customer service! My package was missing so I emailed them in OCTOBER and they just emailed me back today a whole month later saying to contact the carrier. When I contact the carrier they tell me it wasn't them who delivered it. White fox is doing nothing to help me

I ordered a sweatshirt for my granddaughter for Christmas. They promptly debited my account but I have not received the merchandise. They are not responding to my request for an explanation.

As soon as I posted the negative review, the merchandise was received. I am so sorry for all of the confusion.

This company is absolutely terrible. I ordered from them November 20 2024. On November 25 it was put on a plane and have heard nothing since. I have e mailed about 8 times now with no response. I called my bank to report fraud since there has been nothing from them to explain why I still have not received my items. DO NOT BUY FROM THEM!

Ordered a xs hoodie that fits like a large. Decided I would keep and get another one smaller, however when I looked on there site it showed that the xxs was sold out. I contacted them via email about getting a refund since I clearly couldn't get a smaller size which would mean my set I ordered I couldn't have a matching hoodie with it, so now my decision to keep the one I had was out the window if I couldn't even get a new one in the size I wanted. When I emailed them I was told there refund policy doesn't allow refunds for change of mind or incorrect sizing and that store credit is the only thing I could get, mind you I would have gladly kept the hoodie and give it to a friend and paid for a smaller size, but that wasn't an option due to there smaller size being out of stock which was there problem. I find it really ridiculous that I would not be offered a refund due to them being the reason I couldn't get a smaller size to begin with since they are out of stock. I will never be ordering from this overpriced, poor sizing place again.

I asked to cancel my order immediately after placing it. They would not - now they will not issue a refund on the item. DO NOT order from this company. If I could give them a zero - I would!

I recently ordered a sweatsuit from White Fox. Immediately after placing my order, I realized the wrong size was on the order page and I emailed the company to see if they would change the size. Not long after, I received an email stating that they could not help me due to my order already being processed and that I could submit a return. Most online companies will let you cancel or modify an order immediately after submission. I proceeded to try and return my order, and I was made aware that the company charges over $10 for a return label that is the customers responsibility to print. While I understood I would only being given store credit, a $10 fee was unnecessary. I then received an email from another store representative named Mikaela stating "it is your responsibility as the customer to read and understand all policies prior to purchase." This response was unnecessary as Mikaela could have just stated they could not help me further. To tell a customer it is their responsibility to "understand" before buying is very degrading and mean.

If you're in Canada- I'd say don't order. It took 1 month to get here. Online tracking didn't update between AUSPost and CanadaPost. By the time I got the CanadaPost notice- It had already been returned. Horrible. Now have been waiting for 2 months for it to get back to Australia- and they won't do a full refund.