Refund policy

WARRANTY

ADVENTURE VEHICLE CONCEPTS will warranty all products produced and distributed by ADVENTURE VEHICLE CONCEPTS for the LIFETIME of the product. Products will only be warrantied if installed in accordance with ADVENTURE VEHICLE CONCEPTS installation guidelines. Any modification to the original product design, functionality, or use, by said customer voids all warranty eligibility. It is the sole discretion of ADVENTURE VEHICLE CONCEPTS to determine warranty eligibility. Our Limited Lifetime Warranty is effective for as long as the original retail purchaser owns the product. This warranty terminates when the original retail purchaser sells or otherwise transfers the product to any other person.


ADVENTURE VEHICLE CONCEPTS reserves the right to remedy defects in workmanship or materials in one of two ways.

  1. ADVENTURE VEHICLE CONCEPTS will issue replacements components to the customer that deems defective or inconsistent with the quality of its brand.

  2. ADVENTURE VEHICLE CONCEPTS will elect to issue the customer a full or partial refund for the defects or damages of the product.


This warranty does not cover defects caused by normal wear and tear, scratches, or accidents. This warranty does not cover damage to the finish of powder-coated products. ADVENTURE VEHICLE CONCEPTS is not responsible for defects that are not in control of ADVENTURE VEHICLE CONCEPTS such as, trail damage, overloading, incorrect assembly, or poor maintenance practices.

REPLACEMENT OF A DEFECTIVE PRODUCT OR THE ISSUANCE OF A REFUND (AS DETERMINED BY ADVENTURE VEHICLE CONCEPTS) IS A PURCHASER’S EXCLUSIVE REMEDY UNDER THIS WARRANTY. ANY AND ALL DAMAGE TO A PURCHASER’S VEHICLE, CARGO AND/OR TO ANY OTHER PERSON OR PROPERTY IS EXCLUDED.



CANCELLATION POLICY

All orders can be canceled without charge within seven business days of when it was placed. After seven business days, all canceled orders will incur a 20% fee. Once a product has left our facility it will fall under our terms established in our return policy. A partial or full refund will be issued and the customer will be notified through email.

COVID-19 STATEMENT: The pandemic has made for unpredictable supply chain and business environment. While we strive to provide customers with orders on time, there may be unexpected delays outside of our control. These delays will not result in a waived cancellation fee and all orders will ship out as soon as possible and in the order that we received them in. We appreciate your patience and understanding during these times.



RETURN POLICY

Purchases made at ADVENTURE VEHICLE CONCEPTS can be returned for any reason up to 30 days after receiving the shipment. All returned products must be in like-new, resalable condition and include original packaging and all hardware. The cost of return shipping is the responsibility of the customer in addition to a 20% restocking fee. Any products that are determined to not be in new condition will incur an additional 5% fee. Original shipping costs will not be refunded. Products that have been customized or modified in any way are not eligible for returns.

After 30 days, all non-warranty-related returns are at the sole discretion of ADVENTURE VEHICLE CONCEPTS. IF your return is approved, a restocking fee of 20% will apply. The customer will be required to submit photos as proof of condition. If the product is found to not be in like-new condition a restocking fee of up to 30% will be applied or the return will be denied. Your product will be examined after we receive it at our facility to determine its condition before issuing your refund. The cost of return shipping is the responsibility of the customer in addition to the restocking fee.


Before making a return, please call us at (970)399-9005 EXT 1 or email at [email protected]