Customer service

Do you have a question or a problem?

Our customer service team is available to answer your questions by email Monday - Friday from 9AM to 6PM (UTC+2)

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Frequently asked questions

Once we receive your return it will be processed within 7 working days.

If you order for delivery in France, returns are free. Simply go to your ba&sh customer account and download the returns form and prepaid colissimo return label.

You have 30 days from the order date to return your parcel.
If you prefer to drop off your return parcel at your local ba&sh store: no problem! Our teams will be delighted to welcome you.

You can request a password reset directly from the login page. If you do not receive an email, check your spam folder.

Go to the FAQ

Want to be part of the ba&sh team?

Ba&sh reunites various professions across the world. These experts participate in the development of the brand and contribute to its future and success.

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