Customer service

Do you have a question or a problem?

Our customer service team is available to answer your questions.
By email Monday - Thursday from 9AM to 6PM EST and Friday from 9AM to 3PM EST
By phone/text Tuesday and Thursday from 1PM to 6PM EST

Frequently asked questions

Once we receive your return it will be processed within 7 to 10 business days.

Once your return has been processed by our team you will receive an email confirmation.

Yes!  When you process your return online you will receive a prepaid shipping label for the return.

You can also return your eligible online purchases in any of our ba&sh boutiques.

We will not reimburse you for any labels made outside of our returns process.  If you have any questions reach out to our customer care team at [email protected] .

You can request a password reset directly from the login page. If you do not receive an email, check your spam folder.

Go to the FAQ

Want to be part of the ba&sh team?

Ba&sh reunites various professions across the world. These experts participate in the development of the brand and contribute to its future and success.

Join us