BBC Sounds help and FAQs

Get the best out of BBC Sounds and fix issues with our really helpful support site.

Smart speaker | Update

Why do BBC Sounds streams stop or cut out when listening on my Alexa device?

BBC Sounds playback on Alexa stops or cuts out

Mobile/Tablet app | Update

Why are some programmes not available to download on the app?

Download option not available for some programmes

BBC Radio 4 | Update

Why is the sound distorted on episode nine of The Whisperer in Darkness?

Audio intentionally distorted in episode nine of The Whisperer in Darkness