The majority of our products can be returned or exchanged within 45 days. Items eligible for return or exchange must be brand new, in unused condition, undamaged, with all original tags attached and packaging intact and purchased directly from our BÉIS website. If the item does not meet these criteria, it does not qualify for a return or exchange.

We offer free exchange requests and easy returns so that you can shop with confidence. We also offer easy returns, minus a $10 handling fee. Returns will be refunded to the original payment method or store credit.

Please be aware that a refund is dependent on the successful return of the item to our designated warehouse. We will and/or may need to verify receipt before processing the refund.

To ensure a smooth and safe return, please package your item(s) carefully and thoughtfully to avoid being damaged on their journey back to us. BÉIS is not responsible for any damage or loss during the transit back to us.
If you accidentally sent the wrong item to BÉIS, you should contact our Customer Care Team as quickly as possible. BÉIS does not store items mistakenly sent and cannot guarantee that the item will be found. BÉIS does not provide compensation for incorrect items sent to us.
To request a return, please visit our Returns and Exchanges Page and select the “Returns” option. Please note that the shipping fees for all orders, as well as duties and taxes for international orders are non-refundable. All items must be unused and with original tags attached.

If your item arrives broken or defective and you would like a refund or a replacement, please visit our Returns and Exchanges Page and select the “Quality Guarantee “option within 45 days of the delivery date. Please follow the prompts and provide the requested information and we’ll take care of the rest.

Orders placed with our retail partners Revolve.com, Indigo, Anthropology, Bloomingdales, Nordstrom and Nordstrom.com are subject to the return policy of each retailer. Please contact the retailer’s customer support team and provide the original dated receipt for information on their return policy.

Abuse of Return and Exchange Policy
We've created this Return and Exchange Policy to make sure our customers receive the product of their choice. We may, in our sole discretion, limit or suspend return privileges for customers who make fraudulent returns, violate and/or abuse the terms of this Return and Exchange Policy, including, but not limited to, making excessive returns, returning products that are no longer in original and brand-new condition, returning non-BÉIS items and/or routing a return to a non-designated BÉIS return warehouse site. We reserve the right to amend this policy at any time at our discretion.

All sales of personalized items are final sale and not eligible for return or exchange.

Please note that our luggage (Carry-On & Check-In) have its own Limited Lifetime Luggage Warranty. Please view the details and qualifications of this policy here.

Refund will be issued back to your original method of payment and may take up to 10 business days to process. Please contact your bank or credit card company for more information regarding refunds. If you still have not received your refund, please contact us at [email protected].

Customer Service hours: 9am-5pm PST, Monday-Friday (excluding US holidays).

All transactions made through the site are subject to Beis’ return policy in effect at the time of purchase.