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FAQs

Q1 – I have ordered multiple products. Would I get them together?

Since we have different creators located in different parts of the country, delivery timelines will vary.

Q2 – Can the customer directly reach out to the creator to know the status or get an update on the order?

All the operations are centralised and you would be sent an SMS when the dispatch is done. You can also track the shipment through the AWB no. sent on the SMS.

Q3 – What is the Return/Exchange Policy?

Return/ Exchange is possible only in these 2 conditions – Damaged product or wrong product received

  1. No. of days return/exchange is applicable: within 2 days of delivery
  2. Pictures/ Unboxing video required or not (Yes/No): Yes
  3. No. of days in which new product/order will be delivered: 14-20 days

Q4 – What if the correct size is delivered but the product is not fitting?

Please note, that we don’t offer incorrect size returns in case of undergarments/private wear or any customised order. For the rest, the following terms would follow that too subject to the availability of the product –

  • No. of days exchange is applicable: within 2 days of delivery
  • Shipping Charges: INR 100
  • No. of days in which new product/order will be delivered: 14-20 days

Q5 – How to apply for a return/exchange (only in case of the above conditions)?

Send a mail to [email protected] with the following details –

  • Order No.
  • SKU
  • Image or Video of the damaged/ wrong product
  • Size required now (only applicable in case of Q4)

Q6 – Refund Policy:

Since most of our products are made-to-order, we have a strict no refund policy except for damaged goods received.

  • No. of days in which customer can raise the refund request: within 2 days of delivery
  • Pictures/ Unboxing video required or not (Yes/ No): Yes
  • No. of days refund will be processed post successful return of a product: 14-20 days

Q7 – Cancellation Policy:

  1. Cancellation policy in case of cancellation resulting due to Delay in delivery: If the product doesn’t reach the customer within 30 days, the order can be cancelled and refund will be initiated.
  2. Cancellation policy in case of cancellation resulting due to the customer not wanting the product anymore: If the product hasn’t already been shipped, order can be cancelled and refund can be processed. Customers will need to contact us within 48 hours for attempting a refund before shipping is initiated.

Q8 – How can I make changes to my order?

Leave a comment either on the Chatbot or in your order message box after logging in to your account within 48 hours of order placement.

Q9 – Can I cancel my order even when the order has been shipped already ?

No

Q10 – How can I change the delivery address?

This can be done after logging in to your account but if there is a change in shipping address after you have ordered a particular product once the dispatch is already done, it wouldn’t be possible.

Q11 – I used a coupon code for payment but now I want to return my items. Can I do that ?

No, only under the conditions mentioned in the above return policy. Also, this coupon code can only be used once and can’t be reloaded, resold, transferred for value, or redeemed for cash.

Q12 – What if I face any technical difficulties while making the purchase?

In case of any payment failure or a technical glitch, customers can reach out to BeUnic team for resolution at [email protected]

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