4.1
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Absolute nightmare of a company. Have had all paperwork they requested in January. All I get now is one excuse after another (even been called a liar). They have no regards for my wellbeing or my mental health. Keep being told we will contact you via post.. .what crap that is as not received anything.
More poor service from ReAssure. Pension payment received early in February still not applied to my pension by 31st March. This is after a number of calls in the last few months because of £8.5k of contributions that they had received & not applied!! Makes me wonder how many other people's pensions they have got wrong.....
Horrendous experience, if there was a minus 5 star that wouldn't be enough!
We started the process of trying to withdraw from our dad's pension pot back in August 2024! He still has not been paid a single penny. We have been stone walled at every turn, documentation etc... never enough. Then told on a number of occasions that the funds are being drawn up and will be through within 10 days....then nothing. This has had a devastating effect on our dad's mental health and well being. Working his whole life and paying in to a pension that he can't access! We've now escalated our case to the complaints department and I'll be contacting the financial ombudsman in due course.
I have read numerous reviews where families have experienced the same treatment.
This company should hang its head in shame.
Prompt answering of my call, pleasant and courteous call handler.
They addressed my inquiry straight away, putting all the necessary plans into place
ReAssure is a leading closed book consolidator of life and pension business.
Windsor House, Telford Centre, TF3 4NB, Telford, United Kingdom
4.1
27K reviews
Replied to 93% of negative reviews
Typically replies within 1 week
Erin was very helpful, polite and informed. She was able to quickly get me the information I required. Thank you Erin.
Date of experience: April 07, 2025
Absolute nightmare of a company. Have had all paperwork they requested in January. All I get now is one excuse after another (even been called a liar). They have no regards for my wellbeing or my mental health. Keep being told we will contact you via post.. .what crap that is as not received anything.
Date of experience: April 07, 2025
Very pleased with the service i received very helpful advisor
Date of experience: April 07, 2025
Date of experience: April 07, 2025
Provided the information required in a timely manner
Date of experience: April 07, 2025
Date of experience: April 07, 2025
I appreciated the fast service response, the fact that I did not have to wait to be connected, and the quality of the information provided by the customer service team.
Date of experience: April 07, 2025
Priscilla was very helpful and took me stage by stage through my request. A very pleasant customer experience
Date of experience: April 07, 2025
Extremely good news from you guys, thankyou very much, almost made me cry with happiness xx
Date of experience: April 07, 2025
Further to my first review of ReAssure I had another conversation with a different ReAssure Agent called Lucie, she was equally polite and helpfull as the first time, so top marks again for ReAssure .
Date of experience: April 07, 2025
Date of experience: April 07, 2025
Date of experience: March 07, 2025
Telecon with Reassure representative was very good, all issues dealt with
Date of experience: April 07, 2025
Your customer service Mr Alex was very help and guided us the whole process.
Date of experience: April 07, 2025
Prompt answering of my call, pleasant and courteous call handler.
They addressed my inquiry straight away, putting all the necessary plans into place
Date of experience: April 07, 2025
The customer service advisor was very professional, helpful and extremely patient. He was also knowledgeable and did what he said he would.
Date of experience: April 07, 2025
Bryan was very clear in explaining everything to me, he was professional, it was a great experience, as I was a tad nervous about not understanding before.
Date of experience: April 07, 2025
Horrendous experience, if there was a minus 5 star that wouldn't be enough!
We started the process of trying to withdraw from our dad's pension pot back in August 2024! He still has not been paid a single penny. We have been stone walled at every turn, documentation etc... never enough. Then told on a number of occasions that the funds are being drawn up and will be through within 10 days....then nothing. This has had a devastating effect on our dad's mental health and well being. Working his whole life and paying in to a pension that he can't access! We've now escalated our case to the complaints department and I'll be contacting the financial ombudsman in due course.
I have read numerous reviews where families have experienced the same treatment.
This company should hang its head in shame.
Date of experience: April 07, 2025
More poor service from ReAssure. Pension payment received early in February still not applied to my pension by 31st March. This is after a number of calls in the last few months because of £8.5k of contributions that they had received & not applied!! Makes me wonder how many other people's pensions they have got wrong.....
Date of experience: March 31, 2025
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