This document describes audit logging for Cloud Customer Care. Google Cloud services generate audit logs that record administrative and access activities within your Google Cloud resources. To learn more about Cloud Audit Logs, refer to the following documentation pages:
- Types of audit logs
- Audit log entry structure
- Details on audit log storage and routing
- Cloud Logging pricing summary
- How to enable Data Access audit logs
Service name
Cloud Customer Care audit logs use the service name cloudsupport.googleapis.com
.
Filter for this service:
protoPayload.serviceName="cloudsupport.googleapis.com"
Methods by permission type
Each IAM permission has a type
property, whose value is an enum
that can be one of four values: ADMIN_READ
, ADMIN_WRITE
,
DATA_READ
, or DATA_WRITE
. When you call a method,
Cloud Customer Care generates an audit log whose category is dependent on the
type
property of the permission required to perform the method.
Methods that require an IAM permission with the type
property value
of DATA_READ
, DATA_WRITE
, or ADMIN_READ
generate
Data Access audit logs.
Methods that require an IAM permission with the type
property value
of ADMIN_WRITE
generate
Admin Activity audit logs.
Permission type | Methods |
---|---|
DATA_READ |
google.cloud.support.v2.CaseAttachmentService.DownloadAttachment google.cloud.support.v2.CaseAttachmentService.ListAttachments google.cloud.support.v2.CaseService.GetCase google.cloud.support.v2.CaseService.ListCases google.cloud.support.v2.CommentService.ListComments google.cloud.support.v2beta.CaseAttachmentService.DownloadAttachment google.cloud.support.v2beta.CaseAttachmentService.ListAttachments google.cloud.support.v2beta.CaseService.GetCase google.cloud.support.v2beta.CaseService.ListCases google.cloud.support.v2beta.CommentService.ListComments google.cloud.support.v2beta.FeedService.ShowFeed |
DATA_WRITE |
google.cloud.support.v2.CaseAttachmentService.CreateAttachment google.cloud.support.v2.CaseService.CloseCase google.cloud.support.v2.CaseService.CreateCase google.cloud.support.v2.CaseService.EscalateCase google.cloud.support.v2.CaseService.UpdateCase google.cloud.support.v2.CommentService.CreateComment google.cloud.support.v2beta.CaseAttachmentService.CreateAttachment google.cloud.support.v2beta.CaseService.CloseCase google.cloud.support.v2beta.CaseService.CreateCase google.cloud.support.v2beta.CaseService.EscalateCase google.cloud.support.v2beta.CaseService.UpdateCase google.cloud.support.v2beta.CommentService.CreateComment |
API interface audit logs
For information about how and which permissions are evaluated for each method, see the Identity and Access Management documentation for Cloud Customer Care.
google.cloud.support.v2.CaseAttachmentService
The following section contains details about audit logs associated with
methods belonging to google.cloud.support.v2.CaseAttachmentService
.
CreateAttachment
- Method:
google.cloud.support.v2.CaseAttachmentService.CreateAttachment
- Audit log type: Data access
- Permissions:
cloudsupport.techCases.update - DATA_WRITE
- Method is a long-running or streaming operation:
No.
- Filter for this method:
protoPayload.methodName="google.cloud.support.v2.CaseAttachmentService.CreateAttachment"
DownloadAttachment
- Method:
google.cloud.support.v2.CaseAttachmentService.DownloadAttachment
- Audit log type: Data access
- Permissions:
cloudsupport.techCases.get - DATA_READ
- Method is a long-running or streaming operation:
No.
- Filter for this method:
protoPayload.methodName="google.cloud.support.v2.CaseAttachmentService.DownloadAttachment"
ListAttachments
- Method:
google.cloud.support.v2.CaseAttachmentService.ListAttachments
- Audit log type: Data access
- Permissions:
cloudsupport.techCases.get - DATA_READ
- Method is a long-running or streaming operation:
No.
- Filter for this method:
protoPayload.methodName="google.cloud.support.v2.CaseAttachmentService.ListAttachments"
google.cloud.support.v2.CaseService
The following section contains details about audit logs associated with
methods belonging to google.cloud.support.v2.CaseService
.
CloseCase
- Method:
google.cloud.support.v2.CaseService.CloseCase
- Audit log type: Data access
- Permissions:
cloudsupport.techCases.update - DATA_WRITE
- Method is a long-running or streaming operation:
No.
- Filter for this method:
protoPayload.methodName="google.cloud.support.v2.CaseService.CloseCase"
CreateCase
- Method:
google.cloud.support.v2.CaseService.CreateCase
- Audit log type: Data access
- Permissions:
cloudsupport.techCases.create - DATA_WRITE
- Method is a long-running or streaming operation:
No.
- Filter for this method:
protoPayload.methodName="google.cloud.support.v2.CaseService.CreateCase"
EscalateCase
- Method:
google.cloud.support.v2.CaseService.EscalateCase
- Audit log type: Data access
- Permissions:
cloudsupport.techCases.escalate - DATA_WRITE
- Method is a long-running or streaming operation:
No.
- Filter for this method:
protoPayload.methodName="google.cloud.support.v2.CaseService.EscalateCase"
GetCase
- Method:
google.cloud.support.v2.CaseService.GetCase
- Audit log type: Data access
- Permissions:
cloudsupport.techCases.get - DATA_READ
- Method is a long-running or streaming operation:
No.
- Filter for this method:
protoPayload.methodName="google.cloud.support.v2.CaseService.GetCase"
ListCases
- Method:
google.cloud.support.v2.CaseService.ListCases
- Audit log type: Data access
- Permissions:
cloudsupport.techCases.list - DATA_READ
- Method is a long-running or streaming operation:
No.
- Filter for this method:
protoPayload.methodName="google.cloud.support.v2.CaseService.ListCases"
UpdateCase
- Method:
google.cloud.support.v2.CaseService.UpdateCase
- Audit log type: Data access
- Permissions:
cloudsupport.techCases.update - DATA_WRITE
- Method is a long-running or streaming operation:
No.
- Filter for this method:
protoPayload.methodName="google.cloud.support.v2.CaseService.UpdateCase"
google.cloud.support.v2.CommentService
The following section contains details about audit logs associated with
methods belonging to google.cloud.support.v2.CommentService
.
CreateComment
- Method:
google.cloud.support.v2.CommentService.CreateComment
- Audit log type: Data access
- Permissions:
cloudsupport.techCases.update - DATA_WRITE
- Method is a long-running or streaming operation:
No.
- Filter for this method:
protoPayload.methodName="google.cloud.support.v2.CommentService.CreateComment"
ListComments
- Method:
google.cloud.support.v2.CommentService.ListComments
- Audit log type: Data access
- Permissions:
cloudsupport.techCases.get - DATA_READ
- Method is a long-running or streaming operation:
No.
- Filter for this method:
protoPayload.methodName="google.cloud.support.v2.CommentService.ListComments"
google.cloud.support.v2beta.CaseAttachmentService
The following section contains details about audit logs associated with
methods belonging to google.cloud.support.v2beta.CaseAttachmentService
.
CreateAttachment
- Method:
google.cloud.support.v2beta.CaseAttachmentService.CreateAttachment
- Audit log type: Data access
- Permissions:
cloudsupport.techCases.update - DATA_WRITE
- Method is a long-running or streaming operation:
No.
- Filter for this method:
protoPayload.methodName="google.cloud.support.v2beta.CaseAttachmentService.CreateAttachment"
DownloadAttachment
- Method:
google.cloud.support.v2beta.CaseAttachmentService.DownloadAttachment
- Audit log type: Data access
- Permissions:
cloudsupport.techCases.get - DATA_READ
- Method is a long-running or streaming operation:
No.
- Filter for this method:
protoPayload.methodName="google.cloud.support.v2beta.CaseAttachmentService.DownloadAttachment"
ListAttachments
- Method:
google.cloud.support.v2beta.CaseAttachmentService.ListAttachments
- Audit log type: Data access
- Permissions:
cloudsupport.techCases.get - DATA_READ
- Method is a long-running or streaming operation:
No.
- Filter for this method:
protoPayload.methodName="google.cloud.support.v2beta.CaseAttachmentService.ListAttachments"
google.cloud.support.v2beta.CaseService
The following section contains details about audit logs associated with
methods belonging to google.cloud.support.v2beta.CaseService
.
CloseCase
- Method:
google.cloud.support.v2beta.CaseService.CloseCase
- Audit log type: Data access
- Permissions:
cloudsupport.techCases.update - DATA_WRITE
- Method is a long-running or streaming operation:
No.
- Filter for this method:
protoPayload.methodName="google.cloud.support.v2beta.CaseService.CloseCase"
CreateCase
- Method:
google.cloud.support.v2beta.CaseService.CreateCase
- Audit log type: Data access
- Permissions:
cloudsupport.techCases.create - DATA_WRITE
- Method is a long-running or streaming operation:
No.
- Filter for this method:
protoPayload.methodName="google.cloud.support.v2beta.CaseService.CreateCase"
EscalateCase
- Method:
google.cloud.support.v2beta.CaseService.EscalateCase
- Audit log type: Data access
- Permissions:
cloudsupport.techCases.escalate - DATA_WRITE
- Method is a long-running or streaming operation:
No.
- Filter for this method:
protoPayload.methodName="google.cloud.support.v2beta.CaseService.EscalateCase"
GetCase
- Method:
google.cloud.support.v2beta.CaseService.GetCase
- Audit log type: Data access
- Permissions:
cloudsupport.techCases.get - DATA_READ
- Method is a long-running or streaming operation:
No.
- Filter for this method:
protoPayload.methodName="google.cloud.support.v2beta.CaseService.GetCase"
ListCases
- Method:
google.cloud.support.v2beta.CaseService.ListCases
- Audit log type: Data access
- Permissions:
cloudsupport.techCases.list - DATA_READ
- Method is a long-running or streaming operation:
No.
- Filter for this method:
protoPayload.methodName="google.cloud.support.v2beta.CaseService.ListCases"
UpdateCase
- Method:
google.cloud.support.v2beta.CaseService.UpdateCase
- Audit log type: Data access
- Permissions:
cloudsupport.techCases.update - DATA_WRITE
- Method is a long-running or streaming operation:
No.
- Filter for this method:
protoPayload.methodName="google.cloud.support.v2beta.CaseService.UpdateCase"
google.cloud.support.v2beta.CommentService
The following section contains details about audit logs associated with
methods belonging to google.cloud.support.v2beta.CommentService
.
CreateComment
- Method:
google.cloud.support.v2beta.CommentService.CreateComment
- Audit log type: Data access
- Permissions:
cloudsupport.techCases.update - DATA_WRITE
- Method is a long-running or streaming operation:
No.
- Filter for this method:
protoPayload.methodName="google.cloud.support.v2beta.CommentService.CreateComment"
ListComments
- Method:
google.cloud.support.v2beta.CommentService.ListComments
- Audit log type: Data access
- Permissions:
cloudsupport.techCases.get - DATA_READ
- Method is a long-running or streaming operation:
No.
- Filter for this method:
protoPayload.methodName="google.cloud.support.v2beta.CommentService.ListComments"
google.cloud.support.v2beta.FeedService
The following section contains details about audit logs associated with
methods belonging to google.cloud.support.v2beta.FeedService
.
ShowFeed
- Method:
google.cloud.support.v2beta.FeedService.ShowFeed
- Audit log type: Data access
- Permissions:
cloudsupport.techCases.get - DATA_READ
- Method is a long-running or streaming operation:
No.
- Filter for this method:
protoPayload.methodName="google.cloud.support.v2beta.FeedService.ShowFeed"
Methods that don't produce audit logs
A method might not produce audit logs for one or more of the following reasons:
- It is a high volume method involving signifcant log generation and storage costs.
- It has low auditing value.
- Another audit or platform log already provides method coverage.
The following methods don't produce audit logs:
google.cloud.support.v2.CaseService.SearchCaseClassifications
google.cloud.support.v2.CaseService.SearchCases
google.cloud.support.v2beta.CaseService.SearchCaseClassifications
google.cloud.support.v2beta.CaseService.SearchCases