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UK Delivery Services: 

  - Royal Mail Tracked 24 service (Calculated by size and weight of your order)

  - Royal Mail Tracked 48 service (Calculated by size and weight of your order)

  - Various couriers will be used for orders where Royal Mail is not available.

  - FREE Delivery available for orders of £75.00 or more.

European Delivery Services: 

  - Collect & Display are not liable for any customs charges or tax charges for orders placed outside the UK.Please check with your own country customs regardings rates as they differ for each country.

  - Royal Mail International Tracked Service  (Calculated by size and weight of your order)

  - UPS Standard ( 3-5 business days)

Rest of World Delivery Services:

  - Royal Mail Tracked service (Calculated by size and weight of your order)

  - Various Couriers will be used for larger orders where Royal Mail is not available

Please note that UK mainland deliveries sent with Royal mail usually take 1-4 working days for delivery dependant on the service chosen. International Signed for deliveries may take up to 14 working days. Most items arrive with our customers within the estimated delivery times, however Royal Mail delays do occasionally happen.

Shipping is calculated by the size and weight of our order and will be shown after entering your payment details. Please note that some countries outside of the UK may be subject to import/taz charges - any applicable charges are to be paid by the receiving customer and not Collect and Display. If your would like to know more about import charges please check with your countries postal system. If you would like further information on shipping costs/services please contact us.

Our policy lasts 14 working days. If 14 working days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return/refund, your item must be in the same condition that you received it and must be in the original packaging. If you wanting to return your item please email us. Please kindly note that blind boxes once opened cannot be returned unless damaged. 

Damaged goods

If the product arrived damaged, a claim must be brought to our attention within 5 working days of receiving the product. If required, a replacement will be dispatched to you within 2 working days of receipt of the damaged item. To complete your return, we will require your order number. Please contact us for return address details and keep hold of your receipt once posted as we will not be responsible for lost/stolen packages. 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7 working days.

Sale items (if applicable)

If a product purchased in a sale is to be returned to us, only the sale price will be refunded to you even if the product is no longer a sale item

 

Please use the contact form to send us a message - we aim to respond within a 48 hour period. Alternatively you can message us through our Facebook page HERE.

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