Hello Fitbit Community,
I recently updated my Fitbit Sense, and after the update, I encountered an issue when trying to log an exercise. The watch refused to enter exercise mode, so I decided to restart it. Unfortunately, since the restart, my Fitbit Sense has been stuck in a boot loop. The Fitbit logo keeps appearing and disappearing, and the device never fully starts up. It has been in this state for twenty four hours.
Here’s what I’ve tried so far:
I attempted a soft reset by holding the side button for ten to fifteen seconds.
I left the device on the charger overnight.
I tried to force a shutdown by holding the side button for twenty to thrirty seconds.
I attempted a factory reset by holding the side button even longer, but the loop continues.
Despite these efforts, the device is still stuck in the boot loop.
Has anyone else experienced this issue after a recent update? Any suggestions on how to resolve this, or should I contact Fitbit Support directly for further assistance?
Thank you for your help! Moderator Edit: Clarified subject
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