Several Canadian mobile service providers experiencing network outages
Several Canadian mobile service providers are still experiencing network outages following an issue that began on Sunday.
Rogers, Chatr, and Freedom Mobile have all experienced the network outage, which doesn’t allow some customers to place or receive calls.
“Voice services are restoring with a very limited number of customers experiencing intermittent interruption to voice calls,” said Rogers spokesperson Michelle Kelly. “Teams are working hard to fully resolve the issue and we sincerely apologize to our customers.”
According to Rogers, they began restoring the system last night.
Chatr also said its network is experiencing the same problem.
Hello! We are aware that some of our customers are not able to place/receive calls at the moment. We apologize and are working to restore the service as fast as possible.
— chatr mobile (@chatrmobile) July 7, 2019
During the peek of the outage, the London Police Service in Ontario said that the outage meant that wireless users couldn’t call 911 for emergencies.
See also
- TELUS now introducing 'endless' data plans and $0 upfront on all phones
- Rogers launches new device financing options and phones from $0
Please be advised the ROGERS network is down globally. Please use a bell provider or landline to contact 911. ROGERS is actively working to repair the issues.
— London Police ON (@lpsmediaoffice) July 7, 2019
They have since said that part of the outage has resolved, and 911 calls can be placed again as of Monday morning, Rogers confirmed.
Freedom Mobile said the industry-wide issue is not isolated to the individual wireless providers and some customers are still experiencing problems.
Some customers may still see temporary issues with some voice services. This is an industry wide issue that is not isolated to Freedom customers. We are aware of the situation and are actively investigating to find a resolution. Thank you for your continued patience.
— Freedom Mobile Care (@freedomsupport) July 8, 2019
There is no estimated time on when this may be resolved.