"The Roles of Customer Expectation and Emotion in Service Experience."

Yen-Hao Hsieh, Soe-Tsyr Yuan (2012)

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DOI: —

access: closed

type: Conference or Workshop Paper

metadata version: 2013-01-29

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  dblp key:
  - conf/amcis/HsiehY12
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Yen-Hao Hsieh, Soe-Tsyr Yuan:
The Roles of Customer Expectation and Emotion in Service Experience. AMCIS 2012

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