"Improving IT Service Management Processes: A Case Study on IT Service Support."

Antti Lahtela, Marko Jäntti (2010)

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DOI: 10.1007/978-3-642-15666-3_9

access: closed

type: Conference or Workshop Paper

metadata version: 2022-12-07

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Antti Lahtela, Marko Jäntti:
Improving IT Service Management Processes: A Case Study on IT Service Support. EuroSPI 2010: 95-106

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