"The Impact Mechanism of Service Employees' Job Satisfaction on Service ..."

Xiaojun Zhan (2015)

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DOI: 10.1109/ICSS.2015.18

access: closed

type: Conference or Workshop Paper

metadata version: 2023-03-23

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Xiaojun Zhan:
The Impact Mechanism of Service Employees' Job Satisfaction on Service Quality: The Role of OCB and Turnover Intention. ICSS 2015: 79-82

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