"Applying the fuzzy SERVQUAL method to measure the service quality in ..."

Ru Liu et al. (2015)

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DOI: 10.1016/J.ASOC.2014.10.014

access: closed

type: Journal Article

metadata version: 2017-05-26

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Ru Liu, Lixin Cui, Guangfeng Zeng, Hongyan Wu, Chengjie Wang, Shan Yan, Bingyan Yan:
Applying the fuzzy SERVQUAL method to measure the service quality in certification & inspection industry. Appl. Soft Comput. 26: 508-512 (2015)

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