"How customized managerial responses influence subsequent consumer ratings: ..."

Xiaojing Ren, Le Wang, Xin (Robert) Luo (2024)

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DOI: 10.1016/J.DSS.2024.114188

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type: Journal Article

metadata version: 2024-08-05

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Xiaojing Ren, Le Wang, Xin (Robert) Luo:
How customized managerial responses influence subsequent consumer ratings: The language style matching perspective. Decis. Support Syst. 180: 114188 (2024)

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