"New service development using GAP-based QFD: a mobile telecommunication case."

Jing-Hua Li, Lei Xu, Xiu-Lan Wu (2009)

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DOI: 10.1504/IJSTM.2009.025232

access: closed

type: Journal Article

metadata version: 2020-07-30

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Jing-Hua Li, Lei Xu, Xiu-Lan Wu:
New service development using GAP-based QFD: a mobile telecommunication case. Int. J. Serv. Technol. Manag. 12(2): 146-174 (2009)

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