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"High tech or high touch? Efficient channel strategies for delivering ..."
Uday M. Apte, Ari P. J. Vepsäläinen (1993)
- Uday M. Apte, Ari P. J. Vepsäläinen:
High tech or high touch? Efficient channel strategies for delivering financial services. J. Strateg. Inf. Syst. 2(1): 39-54 (1993)
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