"Routing and Staffing in Customer Service Chat Systems with Generally ..."

Zhenghua Long, Tolga Tezcan, Jiheng Zhang (2024)

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DOI: 10.1287/MSOM.2022.0114

access: closed

type: Journal Article

metadata version: 2024-10-22

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Zhenghua Long, Tolga Tezcan, Jiheng Zhang:
Routing and Staffing in Customer Service Chat Systems with Generally Distributed Service and Patience Times. Manuf. Serv. Oper. Manag. 26(5): 1674-1691 (2024)

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