"A Simple Staffing Method for Multiskill Call Centers."

Auke Pot, Sandjai Bhulai, Ger Koole (2008)

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DOI: 10.1287/MSOM.1070.0173

access: closed

type: Journal Article

metadata version: 2020-10-01

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Auke Pot, Sandjai Bhulai, Ger Koole:
A Simple Staffing Method for Multiskill Call Centers. Manuf. Serv. Oper. Manag. 10(3): 421-428 (2008)

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