"A fair staff allocation rule for the capacity pooling of multiple call ..."

Pengfei Guo, Mingming Leng, Yulan Wang (2013)

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DOI: 10.1016/J.ORL.2013.06.005

access: closed

type: Journal Article

metadata version: 2017-06-08

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Pengfei Guo, Mingming Leng, Yulan Wang:
A fair staff allocation rule for the capacity pooling of multiple call centers. Oper. Res. Lett. 41(5): 490-493 (2013)

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