"Modeling service representatives in enterprise systems using generic agents."

Mehran Najafi, Kamran Sartipi (2011)

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DOI: 10.1007/S11761-011-0088-5

access: closed

type: Journal Article

metadata version: 2020-08-06

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Mehran Najafi, Kamran Sartipi:
Modeling service representatives in enterprise systems using generic agents. Serv. Oriented Comput. Appl. 5(4): 245-264 (2011)

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