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Peter Hottum

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2010 – 2019

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2018
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Gerhard Satzger, Lia Patrício, Mohamed Zaki, Niklas Kühl, Peter Hottum:
Exploring Service Science - 9th International Conference, IESS 2018, Karlsruhe, Germany, September 19-21, 2018, Proceedings. Lecture Notes in Business Information Processing 331, Springer 2018, ISBN 978-3-030-00712-6 [contents]
2017
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Melanie Reuter-Oppermann, Stefan Morana, Peter Hottum:
Towards Designing an Assistant for Semi-Automatic EMS Dispatching. HICSS 2017: 1-10
2016
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Johannes Kunze von Bischhoffshausen, Peter Hottum, Ronny Schüritz:
Service Science Textbooks: Opportunities of an Interdisciplinary Approach. IESS 2016: 742-749
2015
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Peter Hottum, Axel Kieninger, Peter Brinkhoff:
Towards a Framework of Influence Factors for Value Co-creation in Service Systems. IESS 2015: 1-11
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Melanie Reuter-Oppermann, Johannes Kunze von Bischhoffshausen, Peter Hottum:
Towards an IT-Based Coordination Platform for the German Emergency Medical Service System. IESS 2015: 253-263
2014
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Peter Hottum, Melanie Reuter-Oppermann:
Towards a Customer-Oriented Queuing in Service Incident Management. OR 2014: 233-239

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