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ORCIDGerhard Satzger
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- affiliation: Karlsruhe Institute of Technology (KIT), Karlsruhe Service Research Institute, Germany
- affiliation: IBM Business Performance Services, Ehningen, Germany
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2020 – today
- 2024
[j22]Johannes Jakubik, Michael Vössing, Niklas Kühl, Jannis Walk, Gerhard Satzger:
Data-Centric Artificial Intelligence. Bus. Inf. Syst. Eng. 66(4): 507-515 (2024)- [j21]Carina Benz, Lara Riefle, Gerhard Satzger:
User Engagement and Beyond: A Conceptual Framework for Engagement in Information Systems Research. Commun. Assoc. Inf. Syst. 54: 15 (2024) - [j20]Jannis Walk, Max Schemmer, Niklas Kühl, Gerhard Satzger:
Image-Mining-Based Decision Support Systems: Design Knowledge and its Evaluation in Tool Wear Analysis. Commun. Assoc. Inf. Syst. 54: 44 (2024) - [j19]Marcel Fassnacht
, Jannis Leimstoll, Carina Benz, Daniel Heinz, Gerhard Satzger:
Data sharing practices: The interplay of data, organizational structures, and network dynamics. Electron. Mark. 34(1): 47 (2024) - [c85]Marcel Fassnacht, Carina Benz, Jan Bode, Daniel Heinz, Gerhard Satzger:
Systematizing Data Sharing Practices: A Taxonomy. ECIS 2024 - [c84]Philipp Spitzer, Niklas Kühl, Marc Goutier, Manuel Kaschura, Gerhard Satzger:
Transferring Domain Knowledge with (X)AI-Based Learning Systems. ECIS 2024 - [c83]Philipp Spitzer, Sebastian Celis, Dominik Martin, Niklas Kühl, Gerhard Satzger:
Looking Through the Deep Glasses: How Large Language Models Enhance Explainability of Deep Learning Models. MuC 2024: 566-570 - [c82]Philipp Spitzer, Marc Goutier, Niklas Kühl, Gerhard Satzger:
(X)AI as a Teacher: Learning with Explainable Artificial Intelligence. MuC 2024: 571-576 - [i26]Philipp Spitzer, Joshua Holstein, Patrick Hemmer, Michael Vössing, Niklas Kühl, Dominik Martin, Gerhard Satzger:
On the Effect of Contextual Information on Human Delegation Behavior in Human-AI collaboration. CoRR abs/2401.04729 (2024) - [i25]Patrick Hemmer, Max Schemmer, Niklas Kühl, Michael Vössing, Gerhard Satzger:
Complementarity in Human-AI Collaboration: Concept, Sources, and Evidence. CoRR abs/2404.00029 (2024) - [i24]Johannes Jakubik, Michael Vössing, Manil Maskey, Christopher Wölfle, Gerhard Satzger:
Improving Label Error Detection and Elimination with Uncertainty Quantification. CoRR abs/2405.09602 (2024) - [i23]Philipp Spitzer, Niklas Kühl, Marc Goutier, Manuel Kaschura, Gerhard Satzger:
Transferring Domain Knowledge with (X)AI-Based Learning Systems. CoRR abs/2406.01329 (2024) - [i22]Philipp Spitzer, Joshua Holstein, Katelyn Morrison, Kenneth Holstein, Gerhard Satzger, Niklas Kühl:
Don't be Fooled: The Misinformation Effect of Explanations in Human-AI Collaboration. CoRR abs/2409.12809 (2024) - 2023
- [j18]Monika Westphal, Michael Vössing, Gerhard Satzger, Galit B. Yom-Tov, Anat Rafaeli:
Decision control and explanations in human-AI collaboration: Improving user perceptions and compliance. Comput. Hum. Behav. 144: 107714 (2023) - [j17]Joshua Holstein, Max Schemmer, Johannes Jakubik, Michael Vössing, Gerhard Satzger:
Sanitizing data for analysis: Designing systems for data understanding. Electron. Mark. 33(1): 52 (2023) - [j16]Philipp Spitzer, Niklas Kühl, Daniel Heinz, Gerhard Satzger:
ML-Based Teaching Systems: A Conceptual Framework. Proc. ACM Hum. Comput. Interact. 7(CSCW2): 1-25 (2023) - [c81]Jakob Schoeffer, Johannes Jakubik, Michael Vössing, Niklas Kühl, Gerhard Satzger:
On the Interdependence of Reliance Behavior and Accuracy in AI-Assisted Decision-Making. HHAI 2023: 46-59 - [c80]Hansjörg Fromm, Niklas Kühl, Gerhard Satzger, Thomas Setzer:
Introduction to the Minitrack on Service Analytics. HICSS 2023: 1345 - [c79]Marcel Fassnacht, Carina Benz, Daniel Heinz, Jannis Leimstoll, Gerhard Satzger:
Barriers to Data Sharing among Private Sector Organizations. HICSS 2023: 3695-3704 - [c78]Marcel Fassnacht, Carina Benz, Jannis Leimstoll, Gerhard Satzger:
Is Your Organization Ready to Share? A Framework of Beneficial Conditions for Data Sharing. ICIS 2023 - [c77]Max Schemmer, Andrea Bartos, Philipp Spitzer, Patrick Hemmer, Niklas Kühl, Jonas Liebschner, Gerhard Satzger:
Towards Effective Human-AI Decision-Making: The Role of Human Learning in Appropriate Reliance on AI Advice. ICIS 2023 - [c76]Max Schemmer, Niklas Kühl, Carina Benz, Andrea Bartos, Gerhard Satzger:
Appropriate Reliance on AI Advice: Conceptualization and the Effect of Explanations. IUI 2023: 410-422 - [c75]Patrick Hemmer, Monika Westphal, Max Schemmer, Sebastian Vetter, Michael Vössing, Gerhard Satzger:
Human-AI Collaboration: The Effect of AI Delegation on Human Task Performance and Task Satisfaction. IUI 2023: 453-463 - [c74]Daniel Heinz, Mingli Hu, Carina Benz, Gerhard Satzger:
Digital Service Innovation for Sustainable Development: A Systematic Literature Review. Wirtschaftsinformatik 2023: 75 - [c73]Johannes Jakubik, Daniel Weber, Patrick Hemmer, Michael Vössing, Gerhard Satzger:
Improving the Efficiency of Human-in-the-Loop Systems: Adding Artificial to Human Experts. Wirtschaftsinformatik 2023: 85 - [i21]Max Schemmer, Niklas Kühl, Carina Benz, Andrea Bartos, Gerhard Satzger:
Appropriate Reliance on AI Advice: Conceptualization and the Effect of Explanations. CoRR abs/2302.02187 (2023) - [i20]Max Schemmer, Joshua Holstein, Niklas Bauer, Niklas Kühl, Gerhard Satzger:
Towards Meaningful Anomaly Detection: The Effect of Counterfactual Explanations on the Investigation of Anomalies in Multivariate Time Series. CoRR abs/2302.03302 (2023) - [i19]Patrick Hemmer, Monika Westphal, Max Schemmer, Sebastian Vetter, Michael Vössing, Gerhard Satzger:
Human-AI Collaboration: The Effect of AI Delegation on Human Task Performance and Task Satisfaction. CoRR abs/2303.09224 (2023) - [i18]Robin Hirt, Niklas Kühl, Dominik Martin, Gerhard Satzger:
Enabling Inter-organizational Analytics in Business Networks Through Meta Machine Learning. CoRR abs/2303.15834 (2023) - [i17]Jakob Schoeffer, Johannes Jakubik, Michael Vössing, Niklas Kühl, Gerhard Satzger:
On the Interdependence of Reliance Behavior and Accuracy in AI-Assisted Decision-Making. CoRR abs/2304.08804 (2023) - [i16]Philipp Spitzer, Niklas Kühl, Daniel Heinz, Gerhard Satzger:
ML-Based Teaching Systems: A Conceptual Framework. CoRR abs/2305.07681 (2023) - [i15]Johannes Jakubik, Daniel Weber, Patrick Hemmer, Michael Vössing, Gerhard Satzger:
Improving the Efficiency of Human-in-the-Loop Systems: Adding Artificial to Human Experts. CoRR abs/2307.03003 (2023) - [i14]Max Schemmer, Andrea Bartos, Philipp Spitzer, Patrick Hemmer, Niklas Kühl, Jonas Liebschner, Gerhard Satzger:
Towards Effective Human-AI Decision-Making: The Role of Human Learning in Appropriate Reliance on AI Advice. CoRR abs/2310.02108 (2023) - 2022
- [j15]Fabian Hunke, Daniel Heinz, Gerhard Satzger:
Creating customer value from data: foundations and archetypes of analytics-based services. Electron. Mark. 32(2): 503-521 (2022) - [j14]Niklas Kühl, Max Schemmer, Marc Goutier, Gerhard Satzger:
Artificial intelligence and machine learning. Electron. Mark. 32(4): 2235-2244 (2022) - [j13]Michael Vössing, Niklas Kühl, Matteo Lind, Gerhard Satzger:
Designing Transparency for Effective Human-AI Collaboration. Inf. Syst. Frontiers 24(3): 877-895 (2022) - [c72]Max Schemmer, Niklas Kühl, Carina Benz, Gerhard Satzger:
On the Influence of Explainable AI on Automation Bias. ECIS 2022 - [c71]Katharina Blöcher, Fabian Hunke, Rainer Alt, Gerhard Satzger:
From Personal Data to Service Innovation - Guiding the Design of New Service Opportunities. HICSS 2022: 1-10 - [c70]Hansjörg Fromm, Gerhard Satzger, Niklas Kühl, Thomas Setzer:
Introduction to the Minitrack on Service Analytics. HICSS 2022: 1 - [c69]Max Schemmer, Niklas Kühl, Gerhard Satzger:
Intelligent Decision Assistance Versus Automated Decision-Making: Enhancing Knowledge Workers Through Explainable Artificial Intelligence. HICSS 2022: 1-10 - [c68]Daniel Heinz, Christoph F. Breidbach, Carina Benz, Gerhard Satzger:
Towards Explaining Smart Service Innovation Events and Trajectories. ICIS 2022 - [c67]Patrick Hemmer, Sebastian Schellhammer, Michael Vössing, Johannes Jakubik, Gerhard Satzger:
Forming Effective Human-AI Teams: Building Machine Learning Models that Complement the Capabilities of Multiple Experts. IJCAI 2022: 2478-2484 - [c66]Daniel Heinz, Carina Benz, Marcel Fassnacht, Gerhard Satzger:
Past, Present and Future of Data Ecosystems Research: A Systematic Literature Review. PACIS 2022: 46 - [c65]Tobias Enders, Gerhard Satzger, Marcel Fassnacht, Clemens Wolff:
Why Should I Share? Exploring Benefits of Open Data for Private Sector Organizations. PACIS 2022: 75 - [c64]Daniel Heinz, Hae-Rin Park, Carina Benz, Gerhard Satzger:
Innovating Smart Product-Service Systems in Manufacturing SMEs: Current Practices, Affordances, and Constraints. CBI (2) 2022: 33-40 - [c63]Daniel Heinz, Carina Benz, Fabian Hunke, Gerhard Satzger:
An Affordance-Actualization Perspective on Smart Service Systems. Wirtschaftsinformatik 2022 - [i13]Max Schemmer, Patrick Hemmer, Niklas Kühl, Carina Benz, Gerhard Satzger:
Should I Follow AI-based Advice? Measuring Appropriate Reliance in Human-AI Decision-Making. CoRR abs/2204.06916 (2022) - [i12]Max Schemmer, Niklas Kühl, Carina Benz, Gerhard Satzger:
On the Influence of Explainable AI on Automation Bias. CoRR abs/2204.08859 (2022) - [i11]Patrick Hemmer, Max Schemmer, Niklas Kühl, Michael Vössing, Gerhard Satzger:
On the Effect of Information Asymmetry in Human-AI Teams. CoRR abs/2205.01467 (2022) - [i10]Patrick Hemmer, Sebastian Schellhammer, Michael Vössing, Johannes Jakubik, Gerhard Satzger:
Forming Effective Human-AI Teams: Building Machine Learning Models that Complement the Capabilities of Multiple Experts. CoRR abs/2206.07948 (2022) - [i9]Johannes Jakubik, Michael Vössing, Niklas Kühl, Jannis Walk, Gerhard Satzger:
Data-centric Artificial Intelligence. CoRR abs/2212.11854 (2022) - 2021
- [j12]Dominik Martin, Niklas Kühl, Gerhard Satzger:
Virtual Sensors. Bus. Inf. Syst. Eng. 63(3): 315-323 (2021) - [j11]Niklas Kühl, Robin Hirt, Lucas Baier, Björn Schmitz, Gerhard Satzger:
How to Conduct Rigorous Supervised Machine Learning in Information Systems Research: The Supervised Machine Learning Report Card. Commun. Assoc. Inf. Syst. 48: 46 (2021) - [j10]Stefan Seebacher, Ronny Schüritz, Gerhard Satzger:
Towards an understanding of technology fit and appropriation in business networks: evidence from blockchain implementations. Inf. Syst. E Bus. Manag. 19(1): 183-204 (2021) - [c62]Lucas Baier, Vincent Kellner, Niklas Kühl, Gerhard Satzger:
Switching Scheme: A Novel Approach for Handling Incremental Concept Drift in Real-World Data Sets. HICSS 2021: 1-10 - [c61]Fabian Hunke, Hauke Thomsen, Gerhard Satzger:
Investigating Modular Reuse as an Underlying Mechanism of Conceptualization during Service Design - the Case of Key Activity Orchestration. HICSS 2021: 1-10 - [c60]Thomas Setzer, Hansjörg Fromm, Niklas Kühl, Gerhard Satzger:
Introduction to the Minitrack on Service Analytics. HICSS 2021: 1 - [c59]Tobias Enders, Carina Benz, Gerhard Satzger:
Untangling the Open Data Value Paradox: How Organizations Benefit from Revealing Data. Wirtschaftsinformatik 2021 - [c58]Tobias Moritz Guggenberger, Fabian Hunke, Frederik Möller, Anne-Catherine Eimer, Gerhard Satzger, Boris Otto:
How to Design IIoT-Platforms your Partners are Eager to Join: Learnings from an Emerging Ecosystem. Wirtschaftsinformatik 2021 - [i8]Niklas Kühl, Gerhard Satzger:
Needmining: Designing Digital Support to Elicit Needs from Social Media. CoRR abs/2101.06146 (2021) - [i7]Max Schemmer, Niklas Kühl, Gerhard Satzger:
Intelligent Decision Assistance Versus Automated Decision-Making: Enhancing Knowledge Work Through Explainable Artificial Intelligence. CoRR abs/2109.13827 (2021) - 2020
- [c57]Clemens Wolff, Niklas Kühl, Gerhard Satzger:
Engineering Industrial Service Systems: Design and Evaluation of System-Oriented Service Delivery. DESRIST 2020: 407-419 - [c56]Dominik Martin, Niklas Kühl, Johannes Kunze von Bischhoffshausen, Gerhard Satzger:
System-Wide Learning in Cyber-Physical Service Systems: A Research Agenda. DESRIST 2020: 457-468 - [c55]Tobias Enders, Clemens Wolff, Gerhard Satzger:
Knowing What to Share: Selective Revealing in Open Data. ECIS 2020 - [c54]Niklas Kühl, Hansjörg Fromm, Gerhard Satzger, Thomas Setzer:
Introduction to the Minitrack on Service Analytics. HICSS 2020: 1-2 - [c53]Clemens Wolff, Niklas Kühl, Gerhard Satzger:
Enabling System-Oriented Service Delivery in Industrial Maintenance: A Meta-method for Predicting Industrial Costs of Downtime. IESS 2020: 92-106 - [c52]Robin Hirt, Niklas Kühl, Yusuf Peker, Gerhard Satzger:
How to Learn from Others: Transfer Machine Learning with Additive Regression Models to Improve Sales Forecasting. CBI (1) 2020: 20-29 - [c51]Lucas Baier, Niklas Kühl, Gerhard Satzger, Marcel Hofmann, Marisa Mohr:
Handling Concept Drifts in Regression Problems - the Error Intersection Approach. Wirtschaftsinformatik (Zentrale Tracks) 2020: 210-224 - [c50]Fabian Hunke, Stefan Seebacher, Ronny Schüritz, Gerhard Satzger:
Pathways from Data to Value: Identifying Strategic Archetypes of Analytics-Based Services. Wirtschaftsinformatik (Zentrale Tracks) 2020: 1035-1050 - [p2]Niklas Kühl, Hansjörg Fromm, Jakob Schöffer, Gerhard Satzger:
Service Analytics: Putting the "Smart" in Smart Services. Smart Service Management 2020: 151-159 - [p1]Lena Eckstein, Niklas Kühl, Gerhard Satzger:
Designing a Smart Service for Customer Need Identification in B2B Ticketing Systems. Smart Service Management 2020: 167-178 - [i6]Niklas Kühl, Jan Scheurenbrand, Gerhard Satzger:
Needmining: Identifying micro blog data containing customer needs. CoRR abs/2003.05917 (2020) - [i5]Lucas Baier, Marcel Hofmann, Niklas Kühl, Marisa Mohr, Gerhard Satzger:
Handling Concept Drifts in Regression Problems - the Error Intersection Approach. CoRR abs/2004.00438 (2020) - [i4]Niklas Kühl, Marc Goutier, Robin Hirt, Gerhard Satzger:
Machine Learning in Artificial Intelligence: Towards a Common Understanding. CoRR abs/2004.04686 (2020) - [i3]Robin Hirt, Niklas Kühl, Yusuf Peker, Gerhard Satzger:
How to Learn from Others: Transfer Machine Learning with Additive Regression Models to Improve Sales Forecasting. CoRR abs/2005.10698 (2020) - [i2]Lucas Baier, Vincent Kellner, Niklas Kühl, Gerhard Satzger:
Switching Scheme: A Novel Approach for Handling Incremental Concept Drift in Real-World Data Sets. CoRR abs/2011.02738 (2020) - [i1]Lucas Baier, Niklas Kühl, Jakob Schöffer, Gerhard Satzger:
Utilizing Concept Drift for Measuring the Effectiveness of Policy Interventions: The Case of the COVID-19 Pandemic. CoRR abs/2012.03728 (2020)
2010 – 2019
- 2019
- [j9]Robin Hirt, Niklas Kühl, Gerhard Satzger:
Cognitive computing for customer profiling: meta classification for gender prediction. Electron. Mark. 29(1): 93-106 (2019) - [c49]Carina Benz, Naim Zierau, Gerhard Satzger:
Not All Tasks are alike: Exploring the effect of Task Representation on User Engagement in Crowd-based Idea Evaluation. ECIS 2019 - [c48]Michael Vössing, Felix Potthoff, Niklas Kühl, Gerhard Satzger:
Designing Useful Transparency to Improve Process Performance - Evidence from an Automated production Line. ECIS 2019 - [c47]Lucas Baier, Niklas Kühl, Gerhard Satzger:
How to Cope with Change? - Preserving Validity of Predictive Services over Time. HICSS 2019: 1-10 - [c46]Hansjörg Fromm, Gerhard Satzger, Thomas Setzer:
Introduction to the Minitrack on Service Analytics. HICSS 2019: 1 - [c45]Niklas Kühl, Marc Goutier, Robin Hirt, Gerhard Satzger:
Machine Learning in Artificial Intelligence: Towards a Common Understanding. HICSS 2019: 1-10 - [c44]Ronny Schüritz, Killian Farrell, Barbara H. Wixom, Gerhard Satzger:
Value Co-Creation in Data-Driven Services: Towards a Deeper Understanding of the Joint Sphere. ICIS 2019 - [c43]Niklas Kühl, Dominik Martin, Gerhard Satzger:
Automatically Extracting and Analyzing Customer Needs from Twitter: A "Needmining" Prototype. Wirtschaftsinformatik 2019: 1967-1970 - 2018
- [c42]Hansjörg Fromm, Gerhard Satzger, Thomas Setzer:
Introduction to the Minitrack on Service Analytics. HICSS 2018: 1-2 - [c41]Robin Hirt, Niklas Kühl, Björn Schmitz, Gerhard Satzger:
Service-Oriented Cognitive Analytics for Smart Service Systems: A Research Agenda. HICSS 2018: 1-8 - [c40]Carina Benz, Naim Zierau, Gerhard Satzger:
To Rate or to Fund? - The Effect of Idea Evaluation Platform Design on Decision Quality and User Engagement. ICIS 2018 - [e1]Gerhard Satzger, Lia Patrício, Mohamed Zaki, Niklas Kühl, Peter Hottum:
Exploring Service Science - 9th International Conference, IESS 2018, Karlsruhe, Germany, September 19-21, 2018, Proceedings. Lecture Notes in Business Information Processing 331, Springer 2018, ISBN 978-3-030-00712-6 [contents] - 2017
- [j8]Marius Goldberg, Axel Kieninger, Gerhard Satzger, Hansjörg Fromm:
Retained Organizations in IT Outsourcing - Linking Organization Design to Outsourcing Management Problems. Bus. Inf. Syst. Eng. 59(2): 111-124 (2017) - [c39]Ronny Schüritz, Ella Brand, Gerhard Satzger, Johannes Kunze von Bischhoffshausen:
How to Cultivate Analytics Capabilities within an Organization? - Design and Types of Analytics Competency Centers. ECIS 2017: 26 - [c38]Carola Stryja, Gerhard Satzger, Verena Dorner:
A Decision Support System Design to Overcome Resistance towards Sustainable Innovations. ECIS 2017 - [c37]Hansjörg Fromm, Gerhard Satzger, Thomas Setzer:
Introduction to Service Analytics Minitrack. HICSS 2017: 1 - [c36]Björn Schmitz, Gerhard Satzger, Ralf Gitzel:
More Observations, More Variables or More Quality? - Data Acquisition Strategies to Enhance Uncertainty Analytics for Industrial Service Contracting. IESS 2017: 159-172 - [c35]Ronny Markus Schüritz, Stefan Seebacher, Gerhard Satzger, Lucas Schwarz:
Datatization as the Next Frontier of Servitization - Understanding the Challenges for Transforming Organizations. ICIS 2017 - 2016
- [c34]Niklas Kühl, Jan Scheurenbrand, Gerhard Satzger:
Needmining: identifying micro Blog Data containing Customer Needs. ECIS 2016: Research Paper 185 - [c33]Marius Goldberg, Gerhard Satzger, Hansjörg Fromm:
Adapting IT Service Management for Successful Multi-Sourcing Service Integration. ECIS 2016: Research Paper 186 - [c32]Gerhard Satzger, Daniel Beverungen, Martin Matzner, Carola Stryja:
IT und dienstleistungen für die energiewende und die elektromobilität (IDEE 2016). GI-Jahrestagung 2016: 1299-1300 - [c31]Hansjörg Fromm, Gerhard Satzger, Thomas Setzer:
Introduction to the Service Analytics Minitrack. HICSS 2016: 1556 - [c30]Marius Goldberg, Gerhard Satzger:
Towards Multi-Sourcing Maturity: A Service Integration Capability Model. ICIS 2016 - [c29]Niklas Kühl, Jan Scheurenbrand, Gerhard Satzger:
"Needs from Tweets": Towards Deriving Customer Needs From Micro Blog Data (Extended Abstract). MKWI 2016: 1229-1232 - [c28]Björn Schmitz, Franziska Düffort, Gerhard Satzger:
Managing Uncertainty in Industrial Full Service Contracts: Digital Support for Design and Delivery. CBI (1) 2016: 123-132 - [c27]Ronny Schüritz, Gerhard Satzger:
Patterns of Data-Infused Business Model Innovation. CBI (1) 2016: 133-142 - [c26]Lena Eckstein, Niklas Kühl, Gerhard Satzger:
Towards Extracting Customer Needs from Incident Tickets in IT Services. CBI (1) 2016: 200-207 - 2015
- [c25]Marius Goldberg, Gerhard Satzger:
Designing Organizational Models for Service Integration in a Multi-sourcing Context. AMCIS 2015 - [c24]Marius Goldberg, Gerhard Satzger, Axel Kieninger:
A Capability Framework for IT Service Integration and Management in Multi-Sourcing. ECIS 2015 - [c23]Martin Matzner, Daniel Beverungen, Sebastian Lehnhoff, Gerhard Satzger, Michael Sonnenschein:
IT und Dienstleistungen für die Energiewende und die Elektromobilität (IDEE). GI-Jahrestagung 2015: 91-92 - [c22]Johannes Kunze von Bischhoffshausen, Markus Paatsch, Melanie Reuter, Gerhard Satzger, Hansjörg Fromm:
An Information System for Sales Team Assignments Utilizing Predictive and Prescriptive Analytics. CBI (1) 2015: 68-76 - 2014
- [j7]Alexander Vogt, E. R. Mattfeldt, Gerhard Satzger, L. Lüders, M. Piper, Oliver Gehb, Wayne Jones:
Analytical support for predicting cost in complex service delivery environments. IBM J. Res. Dev. 58(4) (2014) - [c21]Jeanette Blomberg, Neil H. Boyette, Anca Chandra, Sechan Oh, Ruoyi Zhou, Ray Strong, Wayne Jones, Oliver Gehb, Alexander Vogt, Gerhard Satzger:
Forecasting Service Profitability. IEEE SCC 2014: 370-377 - [c20]Marius Goldberg, Axel Kieninger, Gerhard Satzger, Hansjörg Fromm:
Transition and Delivery Challenges of Retained Organizations in IT Outsourcing. IESS 2014: 56-71 - [c19]Björn Schmitz, Axel Kieninger, Gerhard Satzger, Hansjörg Fromm:
Towards the Consideration of Performance Risks for the Design of Service Offers. IESS 2014: 108-123 - 2013
- [c18]Marc Kohler, Niels Feldmann, François Habryn, Gerhard Satzger:
Service Innovation Analytics: Towards Assessment and Monitoring of Innovation Capabilities in Service Firms. HICSS 2013: 1347-1356 - [c17]Axel Kieninger, Florian Berghoff, Hansjörg Fromm, Gerhard Satzger:
Simulation-Based Quantification of Business Impacts Caused by Service Incidents. IESS 2013: 170-185 - [c16]Axel Kieninger, Detlef Straeten, Steven Orla Kimbrough, Björn Schmitz, Gerhard Satzger:
Leveraging Service Incident Analytics to Determine Cost-Optimal Service Offers. Wirtschaftsinformatik 2013: 64 - 2012
- [j6]Robert Kern, Hans Thies, Christian Zirpins, Gerhard Satzger:
Dynamic and Goal-Based Quality Management for Human-Based Electronic Services. Int. J. Cooperative Inf. Syst. 21(1): 3-29 (2012) - [j5]Axel Kieninger, Gerhard Satzger, Detlef Straeten, Björn Schmitz, Dian Baltadzhiev:
Business Cost Budgets: A Methodology to Incorporate Business Impact into Service Level Agreements. Int. J. Serv. Sci. Manag. Eng. Technol. 3(3): 49-64 (2012) - [c15]Axel Kieninger, Björn Schmitz, Detlef Straeten, Gerhard Satzger:
Incorporating Business Impact into Service Offers - A Procedure to Select Cost-Optimal Service Contracts. AMCIS 2012 - [c14]François Habryn, Johannes Kunze von Bischhoffshausen, Gerhard Satzger:
A Business Intelligence Solution for Assessing Customer Interaction, Cross-Selling, and Customization in a Customer intimacy Context. ECIS 2012: 206 - 2011
- [c13]Robert Kern, Hans Thies, Gerhard Satzger:
Efficient quality management of human-based electronic services leveraging group decision making. ECIS 2011: 112 - [c12]Axel Kieninger, Jens Westernhagen, Gerhard Satzger:
The Economics of Service Level Engineering. HICSS 2011: 1-10 - [c11]Gerhard Satzger, Axel Kieninger:
Risk-Reward Sharing in IT Service Contracts - A Service System View. HICSS 2011: 1-8 - [c10]Pascal Wichmann, Alexander Borek, Robert Kern, Philip Woodall, Ajith Kumar Parlikad, Gerhard Satzger:
Exploring the "Crowd" as enabler of better information quality. ICIQ 2011 - 2010
- [c9]Gerhard Satzger, Axel Kieninger:
Risk-Reward Sharing in IT Service Contracts - a Service System View. AMCIS 2010: 322 - [c8]Robert Kern, Cordula Bauer, Hans Thies, Gerhard Satzger:
Validating results of human-based electronic services leveraging multiple reviewers. AMCIS 2010: 525 - [c7]André Ludwig, Axel Kieninger, Gerhard Satzger, Tilo Böhmann, Stefanie Leimeister:
Service Level Management 2010 (SLM 2010) (Vorwort). GI Jahrestagung (1) 2010: 111-112 - [c6]François Habryn, Benjamin Blau, Gerhard Satzger, Bernhard Kölmel:
Towards a Model for Measuring Customer Intimacy in B2B Services. IESS 2010: 1-14 - [c5]Robert Kern, Hans Thies, Gerhard Satzger:
Statistical Quality Control for Human-Based Electronic Services. ICSOC 2010: 243-257 - [c4]Robert Kern, Hans Thies, Cordula Bauer, Gerhard Satzger:
Quality Assurance for Human-Based Electronic Services: A Decision Matrix for Choosing the Right Approach. ICWE Workshops 2010: 421-424
2000 – 2009
- 2009
- [j4]Martin Jetter, Gerhard Satzger, Andreas Neus:
Technological Innovation and Its Impact on Business Model, Organization and Corporate Culture - IBM's Transformation into a Globally Integrated, Service-Oriented Enterprise. Bus. Inf. Syst. Eng. 1(1): 37-45 (2009) - [j3]Martin Jetter, Gerhard Satzger, Andreas Neus:
Technologische Innovation und die Auswirkung auf Geschäftsmodell, Organisation und Unternehmenskultur - Die Transformation der IBM zum global integrierten, dienstleistungsorientierten Unternehmen. Wirtschaftsinf. 51(1): 43-52 (2009) - [c3]Tobias Conte, Benjamin Blau, Gerhard Satzger, Clemens van Dinther:
Enabling Service Networks Through Contribution-Based Value Distribution. AMCIS 2009: 764
1990 – 1999
- 1999
- [j2]Gerhard Satzger:
Electronic Commerce: Ein Instrument zur Steuergestaltung? Wirtschaftsinf. 41(1): 40-47 (1999) - 1997
- [c2]Gerhard Satzger:
System Integration in Information Technology - An Intermediation Rather Than A Procurement Task? ECIS 1997: 1-13 - 1995
- [c1]Hans Ulrich Buhl, Gerhard Satzger, Andrea Wirth:
An optimization approach integrating technical and financial objectives. ECIS 1995: 337-352 - 1994
- [j1]Andrea Wirth, Gerhard Satzger:
Integrierte Entscheidungsunterstützung für die Hardwareplanung. Wirtschaftsinf. 36(6): 535-545 (1994) - 1993
- [b1]Gerhard Satzger:
Entscheidungsunterstützung für Hardware-Investitionen. University of Giessen, Germany, DUV, Dt. Univ.-Verlag 1993, ISBN 978-3-8244-0176-5, pp. 1-166
Coauthor Index
[j22] [j20] [c84] [c83] [c82] [i26] [i25] [i23] [i22] [j16] [c81] [c80] [c77] [c76] [i21] [i20] [i18] [i17] [i16] [i14] [j14] [j13] [c72] [c70] [c69] [i13] [i12] [i11] [i9] [j12] [j11] [c62] [c60] [i8] [i7] [c57] [c56] [c54] [c53] [c52] [c51] [p2] [p1] [i6] [i5] [i4] [i3] [i2] [i1] [j9] [c48] [c47] [c45] [c43] [c41] [e1] [c34] [c29] [c26]
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