Error "Start date must not be a future date" when trying to sponsor an experience

[Panwellz]

When I finish configuring a sponsored experience and click the “Run” button, I keep getting the error seen in the image below:

I was able to start a sponsorship just fine yesterday, so this must have broke very recently.

Browser Information:

User agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.0.0 Safari/537.36 Edg/113.0.1774.50
Platform Type: PC
Device Type: Computer

(Same issue happens on both Edge and Chrome)

Page URL: https://www.roblox.com/sponsored/experiences/274816972/create

[FlyingDyno]

Hi @Panwellz!

Thank you for reporting this issue. Normally this error would happen when there was a long pause before the “Run” button was clicked. Do you remember if there was any pauses when you creating the ad?

Thanks

[Panwellz]

The delay between clicking “preview your ad” and “run” has only been a few seconds. But I’ve tried doing it even faster to no success (Tried doing the whole process from configuration to clicking “Run” in less than 20 seconds)

Ever since Monday I haven’t been able to start a single ad and so far I have no workaround. I’ve never had this error before, and it’s currently happening 100% of the time.

[FlyingDyno]

Sorry to hear that! Is the ad’s start time pretty close to your local time when you clicked the “Run” button?

[Panwellz]

I don’t recall but that was most likely the issue. I just noticed that windows wasn’t displaying the right time any more (Had something to with the automatic daylight savings time not applying correctly)

I was able to correct it for now so I’m not getting the error any more.

[FlyingDyno]

Glad to hear that this is resolved and you can create ads again! Feel free to ping us if anything else come up.