Shipping policy

Welcome to Dragons of Walton Street, where we specialize in delivering handcrafted, bespoke furniture, art, and accessories with the utmost care and efficiency. Our Shipping Policy is designed to provide you with all the necessary information regarding the shipping and delivery of our unique products.

Shipping Destinations

We proudly ship our products worldwide, offering our customers globally the opportunity to enjoy our exclusive items. Please note that available shipping options, delivery times, and shipping costs can vary depending on the destination.

Processing and Production Times

  • Order Processing: Orders are typically processed within 2-5 business days, preparing them for the production phase or direct shipment if the items are already available.

  • Production Lead Times: Our products are made with meticulous attention to detail and quality. The lead time for production varies depending on the item size:

    • Small Items: 2-4 weeks
    • Larger Items: 4-12 weeks

Please note, the delivery timeline will commence only after the completion of the production phase.

Shipping Methods and Costs

  • Standard Shipping: Available for all orders with delivery times varying by destination. Costs are calculated based on the shipping address and package weight and will be presented at checkout.

  • Expedited Shipping: Options for faster delivery are available for most destinations and can be selected at checkout.

  • Custom and Bulk Orders: Shipping for custom and bulk orders is assessed on a case-by-case basis, with methods and costs provided via personalized quotation.

Post-Order Communication

Upon placing your order, our team will be in touch to inform you of the expected completion and delivery times, ensuring you are kept up-to-date from the moment your order is placed until it arrives at your doorstep.

Tracking Your Order

A tracking number will be provided via email once your order has been dispatched, allowing you to monitor its journey to you.

Customs, Duties, and Taxes

For international orders, customs duties, taxes, and other fees imposed by the destination country are the responsibility of the customer. These charges are not included in our prices and we recommend contacting your local customs office for detailed information.

Delivery Information

It's important to provide an accurate shipping address at checkout to avoid delays or issues with delivery. Dragons of Walton Street is not liable for shipments that are lost or cannot be delivered due to incorrect addresses.

Returns and Exchanges

Details regarding returns and exchanges can be found on our Returns Policy page.

Contact Us

Should you have any questions or require assistance with your order or our shipping policies, please contact us. Our dedicated team is committed to ensuring your experience with Dragons of Walton Street is exceptional.

Thank you for choosing Dragons of Walton Street. We are excited to bring our crafted pieces into your home, adding a touch of timeless elegance and magic.